Mercedes Me Services - activation in progress
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Audi Q7
Mercedes Me Services - activation in progress
Hello all,
I took delivery of an EQS 580 today and most of the services say activation in progress in the Mercedes me app. How long should it sit at this stage. Currently the app really doesn’t let me do anything or show me any information about the car.
thank you!
I took delivery of an EQS 580 today and most of the services say activation in progress in the Mercedes me app. How long should it sit at this stage. Currently the app really doesn’t let me do anything or show me any information about the car.
thank you!
Newbie
Joined: Nov 2022
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EQS 580 SUV
Most of mine cleared in a few days, but a couple took a few weeks.
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I would take it back to dealer and have them activate everything properly and demand it. I walked out of the dealership with everything activated and working including the free charging account. I think knowledgeable dealers get it right, because it was many steps and took the dealer a good 30-60mins to get everything setup on our phones, etc.
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Audi Q7
One more question for this knowledgeable group. Everything is activated in the Mercedes me charge. I also entered the little ChargePoint code they gave me. Do I need to do anything to activate the free two years of electrify America or is that taken care of and will just work with plug and charge?
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
One more question for this knowledgeable group. Everything is activated in the Mercedes me charge. I also entered the little ChargePoint code they gave me. Do I need to do anything to activate the free two years of electrify America or is that taken care of and will just work with plug and charge?
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From: South Fl
EQE 350+, EQS 450+, AMG C63
One more question for this knowledgeable group. Everything is activated in the Mercedes me charge. I also entered the little ChargePoint code they gave me. Do I need to do anything to activate the free two years of electrify America or is that taken care of and will just work with plug and charge?
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Audi Q7
That is the part that kind of confuses me. I added the ChargePoint card that the dealer gave me. There is already a payment source setup, but it was there before I ever entered a credit card and the last 4 digits it shows are not any of my cards. Should I remove that and add my own card? I want to make sure we do not lose the two years of free Electrify America charging by changing the payment source.
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MBWorld Fanatic!
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
That is the part that kind of confuses me. I added the ChargePoint card that the dealer gave me. There is already a payment source setup, but it was there before I ever entered a credit card and the last 4 digits it shows are not any of my cards. Should I remove that and add my own card? I want to make sure we do not lose the two years of free Electrify America charging by changing the payment source.
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Audi Q7
Try this through your Mercedes Me app. Tap on the three bars (top left) > tap on your vehicle > Managed services > Charging > Mercedes me Charge > then register with ChargePoint from this screen. It will log you into the ChargePoint web portal where I think you provide a credit card (not sure about that part).
For example, I also have a Taycan, and in the Porsche app, it specifically says that you have free 30-minute charging from x day to x day. I was not sure how to find this information in Mercedes Me Charge.
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
I did all that and it had a prepopulated credit card (not sure where they got that number).
For example, I also have a Taycan, and in the Porsche app, it specifically says that you have free 30-minute charging from x day to x day. I was not sure how to find this information in Mercedes Me Charge.
For example, I also have a Taycan, and in the Porsche app, it specifically says that you have free 30-minute charging from x day to x day. I was not sure how to find this information in Mercedes Me Charge.
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You don't need to add a credit card to the account. But I will say I'm very confused about this because in my first EA free charge I went 1 minute over 30 and I have no idea where the few cents I owed got charged...
My dealer setup everything for me without a credit card. Later I tried to add my credit card to my Chargepoint account in the Chargepoint app and I keep get an "invalid card" error when I try to add my card. Been meaning to call Chargepoint but have not had a chance.
Going to Dallas this weekend and will try to go over 30 mins again and see what happens.
My dealer setup everything for me without a credit card. Later I tried to add my credit card to my Chargepoint account in the Chargepoint app and I keep get an "invalid card" error when I try to add my card. Been meaning to call Chargepoint but have not had a chance.
Going to Dallas this weekend and will try to go over 30 mins again and see what happens.
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From: Washington DC Area
EQS 580 4MATIC
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
Did you activate ChargePoint from the Mercedes Me app? If not, tap on the three bars (top left) > tap on your vehicle > Managed services > Charging > Mercedes me Charge > then register with ChargePoint from this screen. It will log you into the ChargePoint web portal where I think you enter the code on the small charging card your dealer gave you. At least that's what I recall.
I know I did not need to activate ChargePoint separately.
I know I did not need to activate ChargePoint separately.
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From: Washington DC Area
EQS 580 4MATIC
Thanks JoeMa. I did register for Chargepoint through the MB portal, and have entered the code they gave me on the small RFID tag. What I don't know is when you go to an Electrify America operated station, and when I start charging (i have to swipe a CC to start chargin), where does it reconcile my 2 year free 30 min package? Or does it net out on the backend later? I did get a CC charge for about $3 dollars in spite of connecting via the Plug and Charge service on MBUX.
Newbie
Joined: Jan 2023
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From: Washington DC Area
EQS 580 4MATIC
yman - when you said it worked can I you confirm:
1) You were at a Electrify America operated station?
2) did you have to enter a CC to start charging?
3) did you go the full 30 mins, or did you stop sooner?
4) DId you get a text/email receipt that showed 0$ charged?
I ask above only because I tried doing all this yesterday at an EA station, Plug and Charge is enabled, but it was showing a running cost tally on the monitor - I stopped charging after about 3 minutes (about $3). I got a text receipt ($3) from EA, my CC shows a $50 hold on the card, but no $3 charge (yet.) Now wondering if I should gone through the full 30 minutes, and wait to see what the backend reconciliation looks like with MB Me.
1) You were at a Electrify America operated station?
2) did you have to enter a CC to start charging?
3) did you go the full 30 mins, or did you stop sooner?
4) DId you get a text/email receipt that showed 0$ charged?
I ask above only because I tried doing all this yesterday at an EA station, Plug and Charge is enabled, but it was showing a running cost tally on the monitor - I stopped charging after about 3 minutes (about $3). I got a text receipt ($3) from EA, my CC shows a $50 hold on the card, but no $3 charge (yet.) Now wondering if I should gone through the full 30 minutes, and wait to see what the backend reconciliation looks like with MB Me.
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Audi Q7
yman - when you said it worked can I you confirm:
1) You were at a Electrify America operated station?
2) did you have to enter a CC to start charging?
3) did you go the full 30 mins, or did you stop sooner?
4) DId you get a text/email receipt that showed 0$ charged?
I ask above only because I tried doing all this yesterday at an EA station, Plug and Charge is enabled, but it was showing a running cost tally on the monitor - I stopped charging after about 3 minutes (about $3). I got a text receipt ($3) from EA, my CC shows a $50 hold on the card, but no $3 charge (yet.) Now wondering if I should gone through the full 30 minutes, and wait to see what the backend reconciliation looks like with MB Me.
1) You were at a Electrify America operated station?
2) did you have to enter a CC to start charging?
3) did you go the full 30 mins, or did you stop sooner?
4) DId you get a text/email receipt that showed 0$ charged?
I ask above only because I tried doing all this yesterday at an EA station, Plug and Charge is enabled, but it was showing a running cost tally on the monitor - I stopped charging after about 3 minutes (about $3). I got a text receipt ($3) from EA, my CC shows a $50 hold on the card, but no $3 charge (yet.) Now wondering if I should gone through the full 30 minutes, and wait to see what the backend reconciliation looks like with MB Me.
2. I did not. I have yet to enter my CC info to any Mercedes app.
3. It was about 20 minutes
4. I did and it showed a 0.00 charge.
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From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
I’m not sure if this helps and if you’re in the same situation but when I charge at a EA site it shows me the cost as I am charging. When I finish charging as long as it’s less than 30 minutes it credits me for the entire amount so I don’t owe anything. One time I disconnected right after it hit 30 minutes on the EA charger and I got charged 18 cents total. I now make it a habit to stop charging at 29 minutes.
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From: Reading PA
26 EQS 400 SUV, 23 EQS 580 SUV (sold), 19 X7 (sold), 17/14 GLS550 (sold), 13 GL550 (sold)
Thanks JoeMa. I did register for Chargepoint through the MB portal, and have entered the code they gave me on the small RFID tag. What I don't know is when you go to an Electrify America operated station, and when I start charging (i have to swipe a CC to start chargin), where does it reconcile my 2 year free 30 min package? Or does it net out on the backend later? I did get a CC charge for about $3 dollars in spite of connecting via the Plug and Charge service on MBUX.
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No Mercedes yet
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Fyi it could be a problem with the EA charger. Yesterday I stopped at Waco to charge and pulled into the only open unit. It connected to the car and asked for a credit card swipe to start. Having done charging before with no issue and no cc swipe I called EA. While on the phone another charger opened up so I quickly moved and grabbed it. Plugged in and everything worked fine, and no charge. It does detect the vehicle and shows a screen that says Mercedes free plan and I had to hit continue.
A Ford Mach-E pulled into the charger I moved out of and I told him I don't think it is working, but he plugged in and was charging fine. I don't know if they have a free plan on Ford. Bottom line it is possible the charger is working but doesn't detect the mercedes free plan.
Also I went 1 min over and had a 34 cent charge. I don't have a credit card in my charge point account so under my account it is showing as -0.34.
A Ford Mach-E pulled into the charger I moved out of and I told him I don't think it is working, but he plugged in and was charging fine. I don't know if they have a free plan on Ford. Bottom line it is possible the charger is working but doesn't detect the mercedes free plan.
Also I went 1 min over and had a 34 cent charge. I don't have a credit card in my charge point account so under my account it is showing as -0.34.
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EQS 580
Fyi it could be a problem with the EA charger. Yesterday I stopped at Waco to charge and pulled into the only open unit. It connected to the car and asked for a credit card swipe to start. Having done charging before with no issue and no cc swipe I called EA. While on the phone another charger opened up so I quickly moved and grabbed it. Plugged in and everything worked fine, and no charge. It does detect the vehicle and shows a screen that says Mercedes free plan and I had to hit continue.
A Ford Mach-E pulled into the charger I moved out of and I told him I don't think it is working, but he plugged in and was charging fine. I don't know if they have a free plan on Ford. Bottom line it is possible the charger is working but doesn't detect the mercedes free plan.
Also I went 1 min over and had a 34 cent charge. I don't have a credit card in my charge point account so under my account it is showing as -0.34.
A Ford Mach-E pulled into the charger I moved out of and I told him I don't think it is working, but he plugged in and was charging fine. I don't know if they have a free plan on Ford. Bottom line it is possible the charger is working but doesn't detect the mercedes free plan.
Also I went 1 min over and had a 34 cent charge. I don't have a credit card in my charge point account so under my account it is showing as -0.34.
Super Member
Joined: Nov 2016
Posts: 544
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From: South Fl
EQE 350+, EQS 450+, AMG C63
I’ve used EA charging stations three times, and I never had to swipe a credit card. I just plugged in, it communicated with a car, I even saw Mercedes-Benz pop up on the screen, and the way it went and charged at no cost to me. All three times I charged was about 20 minutes, so I never exceeded 30 minutes.
same experience for me.
I did go over the first time because I was a newbie and charged it to 95% and that took 35 min so I got my CC wacked. LOL never again, now it's 80% set in the charge plan and I set a timer on the phone to 29 min just to be on the safe side.
