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First 20K mile service for EQS SUV - What it included.
The first 20K mile service is included in the price of the EQS SUV. The cost of subsequent Service B Maintenance will be over $1000. The parts and labor for the service on my SUV came to $1122.84 not including tax. This amount included $400.84 for parts and $722.00 for 6.25 hours of labor. The actual labor amount could vary depending upon the software updates which are dictated by any fault codes stored. The fault codes listed for my car were B186D2A, U011587, POCF766, U00AC00, and U100814. Software updates were applied to relevant control units. But I don't believe the MBUX was upgraded. Current version after the service is 316. I regret not checking the version level prior to the maintenance service. The invoice does not indicate that MBUX was upgraded.
The 20K mile service does not include the HEPA filter. I was told that the HEPA filter is replaced after 50K miles. Apparently, the service also does not include an upgrade to the current MBUX version, which was disappointing.
Subsequent to creating this thread I was advised by the SA that Mercedes only upgrades MBUX when instructed to do so by the factory. Not sure if this is true. But, this is the reason given for not getting the MBUX upgrade during the 20K mile service.
Installation of the parts listed in Post #1 above and various inspections like brake pads, rotors, and tires. I think the most time was spent on the brake fluid flush since the reservoir is inconveniently located beneath plastic panels under the hood. I was expecting a report of the condition of the brake pads and rotors, but I did not get that. I took my own measurements beforehand so I would be prepared in case the dealer tried to sell me an unneeded service.
Don’t you just love the windshield washer fluid for $12. When I had my S class I filled up the washer reservoir so you couldn’t put in a teaspoon worth. I still got charged $9 for windshield fluid.
Don’t you just love the windshield washer fluid for $12. When I had my S class I filled up the washer reservoir so you couldn’t put in a teaspoon worth. I still got charged $9 for windshield fluid.
The washer fluid reservoir was almost full. I did not complain about washer fluid being on the invoice since this was a complimentary service. At the 40K mile mark I will replace the cabin filters and windshield wipers myself. I will wait until August 2025 to have the brake fluid flushed at the recommended 2-year interval.
2025 Maserati Grecale Folgore and 2024 Jaguar F-PACE SVR
I hope Canadian owners driving through wildfire smoke don't have to wait 50K miles to have the air filters charged! They really should make some of this stuff user serviceable. The whole washer fluid fill thing to keep us out from under the hood just seems a little over the top to me. I don't mind giving them an extra buck or two (hundred) for service but don't make stuff hard on purpose.
This is why I've learned to do this stuff myself. Just robbery. We're all in this expensive club by choice, but on the other hand, no one likes to feel ripped off. $1000 for those items is ripped off. The tech spent 45 minutes on this stuff, and that includes going out for a smoke break.
This is why I've learned to do this stuff myself. Just robbery. We're all in this expensive club by choice, but on the other hand, no one likes to feel ripped off. $1000 for those items is ripped off. The tech spent 45 minutes on this stuff, and that includes going out for a smoke break.
The only thing more expensive than the cost of maintenance on an MB is the cost to maintain a Porsche. Wheel alignment on EQS SUV quoted at $250 compared to $1700 on the Taycan which requires removal of the front bumper.
I have a 911 Targa 4s and to replace the air filter or spark plugs you have to remove the whole rear bumper system. German engineers must smile in their sleep. 😊
The only thing more expensive than the cost of maintenance on an MB is the cost to maintain a Porsche. Wheel alignment on EQS SUV quoted at $250 compared to $1700 on the Taycan which requires removal of the front bumper.
I'm about to remove the bumper on my CL to replace the turn signal bulb. BTW, I was at a repair shop recently for my daughter's Ford, and someone with a Malibu was having her front bumper removed to replace a headlight.
The only thing more expensive than the cost of maintenance on an MB is the cost to maintain a Porsche. Wheel alignment on EQS SUV quoted at $250 compared to $1700 on the Taycan which requires removal of the front bumper.
Wow, I mean we buying these cars $1700 doesn't seem a lot but I do agree with a forum member on this thread that commented, no one wants to be ripped off. Blew my mind reading as I mean... that is just weird why would they design it so you have to remove the whole bumper to do an alignment, is it just the Taycan? Alignment is a pretty common thing that needs to be done and pretty often especially if you live in pothole cities, maybe if the car was mainly driven on the autobahn then no but in North America? Forget about it.
I have a 911 Targa 4s and to replace the air filter or spark plugs you have to remove the whole rear bumper system. German engineers must smile in their sleep. 😊
Well, it also doesn't help you can barely even see the engine anymore on the 992 911. Thinking of working on it yourself? Forget about it.
I am a little confused with you post. Is this the schedule A or schedule B that you posted about? Schedule A is a covered service from Mercedes which is done at 20K miles. When is Schedule B supposed to be done?
I am a little confused with you post. Is this the schedule A or schedule B that you posted about? Schedule A is a covered service from Mercedes which is done at 20K miles. When is Schedule B supposed to be done?
The 20K mile complimentary service is described as "Service B" on the no charge invoice which included the brake fluid flush. I think the "Service A" performed at 10K miles for ICE vehicles is primarily an engine oil change. I would not be surprised if there is no Schedule A service for the EQS and other EQ models.
I checked the window sticker for my SUV and the service is described as "Complementary Factory Scheduled Maintenance" and makes no reference to "A" or "B" levels. I found it amusing that Complimentary was misspelled on the window sticker.
...They really should make some of this stuff user serviceable....
Changing the cabin filters and HEPA filter are well within the capabilities of a DIYer. For those who believe MB would void the warranty after opening the hood, at least the warranty will be over by the time the HEPA filter is replaced at 50K miles.
Our Kia Niro EV annual service was $35 for a tire rotation. It would have been a whopping $100 if the cabin air filter needed replacing.
Forum members who have owned multiple MBs over the years are accustomed to paying high service prices. They also appreciate the comfortable waiting rooms, clean restrooms, and nice loaner cars. And just as importantly, they would rather be seen driving around in a Mercedes-Benz than in a Kia. You can reduce the cost of maintenance by doing some of the easier things yourself. You can learn about DIY maintenance from MBCA members who have been around MBs for many years and are happy to share their knowledge. If you are not inclined to join the MB car club, you can get plenty of help from YouTube videos or how-to posts on MBWorld.
Forum members who have owned multiple MBs over the years are accustomed to paying high service prices. They also appreciate the comfortable waiting rooms, clean restrooms, and nice loaner cars. And just as importantly, they would rather be seen driving around in a Mercedes-Benz than in a Kia. You can reduce the cost of maintenance by doing some of the easier things yourself. You can learn about DIY maintenance from MBCA members who have been around MBs for many years and are happy to share their knowledge. If you are not inclined to join the MB car club, you can get plenty of help from YouTube videos or how-to posts on MBWorld.
I have been around the marque for over 60 years and owned them for 47 of those years and I am quite familiar with doing my own wrenching which included doing a valve job on an old ponton during winter break while I was in college. Also spent my share of time sitting in MB service waiting rooms.
Just not a fan or being bent over at the dealerships.
The first 20K mile service is included in the price of the EQS SUV. The cost of subsequent Service B Maintenance will be over $1000. The parts and labor for the service on my SUV came to $1122.84 not including tax. This amount included $400.84 for parts and $722.00 for 6.25 hours of labor. The actual labor amount could vary depending upon the software updates which are dictated by any fault codes stored. The fault codes listed for my car were B186D2A, U011587, POCF766, U00AC00, and U100814. Software updates were applied to relevant control units. But I don't believe the MBUX was upgraded. Current version after the service is 316. I regret not checking the version level prior to the maintenance service. The invoice does not indicate that MBUX was upgraded.
The 20K mile service does not include the HEPA filter. I was told that the HEPA filter is replaced after 50K miles. Apparently, the service also does not include an upgrade to the current MBUX version, which was disappointing.
As usual, super useful information for us newer owners! Just to clarify - did the included 20K Maintenance cover just the labor, or also the parts?
The $1122 amount was for the total parts and labor. The prices shown for the parts are MSRP. You should be able to purchase the parts with at least a 25% discount at MB dealers with online stores. I plan to replace the parts myself at the 40K service.
The $1122 amount was for the total parts and labor. The prices shown for the parts are MSRP. You should be able to purchase the parts with at least a 25% discount at MB dealers with online stores. I plan to replace the parts myself at the 40K service.
Got it! Sorry, let me rephrase because my question was unclear: did you have to pay any of the $1122 out of pocket (i.e. did you have to pay for the parts?), or did the included 20K Package cover the entirety of the $1122? Was just wondering if I should start ordering parts on the side in anticipation of the 20k service.
Got it! Sorry, let me rephrase because my question was unclear: did you have to pay any of the $1122 out of pocket (i.e. did you have to pay for the parts?), or did the included 20K Package cover the entirety of the $1122? Was just wondering if I should start ordering parts on the side in anticipation of the 20k service.
The 20K service was completed without charge. The invoice I received showed a $0.00 total price. However, a second document showing the cost required my signature. I snapped a picture of the second document with my phone. Labor was $722 and parts came to $400.84. Labor probably varies depending upon how many software patches are applied to your particular car.
The only thing more expensive than the cost of maintenance on an MB is the cost to maintain a Porsche. Wheel alignment on EQS SUV quoted at $250 compared to $1700 on the Taycan which requires removal of the front bumper.
I was told that a basic wheel
alignment is not possible on EQS. U have to purchase a distronic alignment package which costs $450.
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