What Would You Do
Thread Starter
Newbie
Joined: Feb 2022
Posts: 2
Likes: 0
From: CA
2023 EQS 580 SUV 4matic
What Would You Do
Hello EQS Forum Members,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Member
Joined: Feb 2022
Posts: 88
Likes: 11
EQS 450+
Hello EQS Forum Members,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Maybe see if you can get some accessories or tinting etc thrown in for your trouble (having to be without your EQS for the amount of time it takes to repair it)?
Super Member
Joined: Sep 2013
Posts: 827
Likes: 202
From: Florida (727)
So first thing first, make sure they do not file an insurance claim under your insurance. They may try to do this which would ultimately hurt your "record". When it comes to Mercedes dealerships fixing stuff like that, there is a possibility that it may not be recorded on the car's carfax. When I flooded my prior E300, I had to file an insurance claim and the dealership fixed it. The only thing noted in the carfax was "vehicle serviced" and it did not mention anything about replacing the engine, wiring, and starter motor. That could potentially be the outcome of your situation depending on how the dealership handles it.
Looking at long term, who knows. The EQS is a completely new model for Mercedes Benz and it is their 2nd or 3rd electric car they have produced (B class, GLC, and there was some other SUV they made already but pulled it from the States). There is no saying how reliable it will be in the future due to those factors. If I was in your situation, I would let Mercedes pay to fix everything and the loaner vehicle and then just drive it because the part shortages are real. My parents have an S580 on order right now and I just got word that the car will come with "standard leather" instead of napa leather. If it looks like the car is going downhill, then look to dump it and get another one/something different.
Looking at long term, who knows. The EQS is a completely new model for Mercedes Benz and it is their 2nd or 3rd electric car they have produced (B class, GLC, and there was some other SUV they made already but pulled it from the States). There is no saying how reliable it will be in the future due to those factors. If I was in your situation, I would let Mercedes pay to fix everything and the loaner vehicle and then just drive it because the part shortages are real. My parents have an S580 on order right now and I just got word that the car will come with "standard leather" instead of napa leather. If it looks like the car is going downhill, then look to dump it and get another one/something different.
Member
Joined: Aug 2014
Posts: 181
Likes: 57
From: Dallas TX
2022 EQS 450
Your car will have "diminished value" at trade in or sale. Any insurance company will negotiate that issue when serious damage has occurred.
Replacing the windshield on cars with "autopilot" or similar is another issue. You may not ever have the same calibration that was set at the factory. The local technicians rarely get it right and consequently your car may wander instead of staying between the lines of the highway. I know of several instances of this personally. One car was bought back by the dealer at full price.
My feeling is let them take the car back and order a new one.
Caveat emptor
Replacing the windshield on cars with "autopilot" or similar is another issue. You may not ever have the same calibration that was set at the factory. The local technicians rarely get it right and consequently your car may wander instead of staying between the lines of the highway. I know of several instances of this personally. One car was bought back by the dealer at full price.
My feeling is let them take the car back and order a new one.
Caveat emptor
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
Hello EQS Forum Members,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
MBWorld Fanatic!
Joined: Feb 2014
Posts: 1,938
Likes: 396
From: Iowa
2025 EQS580
Hello EQS Forum Members,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
Hello EQS Forum Members,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
Long-time forum reader and EQS enthusiast. I wanted to get your opinion on what I should do about my EQS situation.
I dropped my EQS off for a service bulletin update and while it was in the service department, on its final test drive, the technician forgot to ensure that the front hood was latched and the hood flew back, shattered the windshield, and was damaged as a result.
The service advisor called me and told me what happened and I was lost for words, to say the least. They planned to replace the windshield, and the hood and make any necessary repairs to restore the car to its original condition. They have given me a loaner car for the time being but have not mentioned how long it will take to repair my vehicle. They also sent photos as well
Looking at the long-term and the short-term consequences of this incident leaves me puzzled about my next steps. They have accepted full responsibility for the incident, so that’s not the concern. I just don’t know what to do now that this vehicle will have this incident in its history report.
So I’m asking for some advice; what would you do if this was your EQS Situation.
All The Best,
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Super Member
Joined: Jan 2022
Posts: 981
Likes: 555
Agree. Windshields get smashed all the time, and are replaced all the time. It is hard for me to believe that a qualified dealer cannot recalibrate the systems after replacement. I wouldn't abandon a car after a minor auto accident, and that is what this was, although it is frustrating on a brand new car. They will fix it, and you will have years of enjoyment and eventually forget it ever happened.
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MBWorld Fanatic!
Joined: Jun 2010
Posts: 2,757
Likes: 957
From: Atlanta
2022 Mercedes EQS 580
I would want to see the photos to determine the extend of the damage. Is it just hood and glass, or is it also the frame around the windshield? If the frame around the windshield is damaged then this is a significant repair.
Regardless of that, I would also want compensation for diminished value. Replacing a VIN body part does affect the resale value of the car. Even in the current inflated market, the value of a car with an accident history is less than one without. I don't know the impact on resale but I would guess it is about $20k. A Diminished Value consultant can estimate that for you.
An example of a diminished value consultant is this company. When I have been the victim of something like this, I normally talk to 2 or 3 and hire the one with the highest estimate.
https://www.collisionclaims.com/cali...inished-value/
Regardless of that, I would also want compensation for diminished value. Replacing a VIN body part does affect the resale value of the car. Even in the current inflated market, the value of a car with an accident history is less than one without. I don't know the impact on resale but I would guess it is about $20k. A Diminished Value consultant can estimate that for you.
An example of a diminished value consultant is this company. When I have been the victim of something like this, I normally talk to 2 or 3 and hire the one with the highest estimate.
https://www.collisionclaims.com/cali...inished-value/
MBWorld Fanatic!
Joined: Jun 2010
Posts: 2,757
Likes: 957
From: Atlanta
2022 Mercedes EQS 580
Agree. Windshields get smashed all the time, and are replaced all the time. It is hard for me to believe that a qualified dealer cannot recalibrate the systems after replacement. I wouldn't abandon a car after a minor auto accident, and that is what this was, although it is frustrating on a brand new car. They will fix it, and you will have years of enjoyment and eventually forget it ever happened.
Senior Member
Joined: Apr 2016
Posts: 287
Likes: 74
From: Colorado
2004 W240 Maybach 57
From some of the other posts on this thread, it appears the EQS hood can be difficult to fully secure closed. Depending on the extent of the damage to the hood, I'm wondering how long you might have to wait for a replacement? Was the "sheet metal" dented/bent, or just paint damaged? What is the hood made of, anyway, aluminum? And then you have to worry about paint matching, etc. Body work like this will show up in a thorough PPI when you want to sell via paint thickness analysis. If it's a lease, won't M-B financial just take it back anyway? Still, my biggest concern would be how long until the car gets returned to you.
MBWorld God!
Joined: Jul 2010
Posts: 31,272
Likes: 3,915
From: on my way
2012 CLS63
OP, that fawking sux. I can't stand it when someone says "Oh, accidents happen". Yeah.....by incompetence.
Obviously get it fixed on them, get a free loaner and make sure it won't affect you negatively (financially) in the future.....get it in writing. Is it a lease or did you buy it?
If it's a lease, well, that's on them.....but if you bought it insist on some boutique credit or some other sort of compensation for the pain in the *** and to try and teach them a lesson.
It's absurd to me that dealers do stuff like this, they're supposed to be professionals! They charge top dollar and nickel and dime customers and then ****e like this happens. Can you share any pictures?
Good luck to you.
Obviously get it fixed on them, get a free loaner and make sure it won't affect you negatively (financially) in the future.....get it in writing. Is it a lease or did you buy it?
If it's a lease, well, that's on them.....but if you bought it insist on some boutique credit or some other sort of compensation for the pain in the *** and to try and teach them a lesson.
It's absurd to me that dealers do stuff like this, they're supposed to be professionals! They charge top dollar and nickel and dime customers and then ****e like this happens. Can you share any pictures?
Good luck to you.
Junior Member
Joined: Mar 2010
Posts: 74
Likes: 29
W211
Wow! Sorry to hear about your 580. I would hate to be in your spot. I’m also learning a lot from the forum and ask for honest feedback on issues. But an issues like yours is hard. Bottom line is what makes you happy and what is acceptable to you without future regrets. It’s hard to drive a car like this with so many safety warning indicator's. There is no way a dealer can protect you from the devaluation of your car unless they do fraud against someone ether you or the future buyer. If you leave in Texas their is a form that you file against their insurance for loss of fair market value. Dealers use this form every time one of their loaners is in a accident and get more money for their car. But get the facts before you make a call. Now you can trade the car with dealer and have it replace with an identical one and move on.
Super Member
Joined: Jan 2022
Posts: 981
Likes: 555
You're right, of course. Just saying that the car can be repaired to be as good as new. Never did a diminished value request, but thanks for the link.
