EQS SUV Forum for Discussion of EQS SUV

Is the Mercedes ‘service’ a ripoff?

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old 06-11-2024, 10:06 AM
  #1  
Member
Thread Starter
 
thebigkat82's Avatar
 
Join Date: May 2022
Posts: 120
Received 31 Likes on 24 Posts
EQS
Is the Mercedes ‘service’ a ripoff?

Just took my 2023 EQS580 SUV for ‘service’

has 44k miles and the service light indicator has been on

so I’m working with the SA and he’s like yep it’ll be $760

I’m asking ‘for what, what is being done for $760?’

oh we change the air filter, check brakes, top off windshield washing fluid, give the car a multi point check

this seems like Mercedes way appeasing their dealers with these nonsense service markers
Old 06-11-2024, 05:16 PM
  #2  
Senior Member
 
guess2098's Avatar
 
Join Date: Nov 2022
Posts: 318
Received 82 Likes on 65 Posts
2022 Taycan GTS, 2023 EQS580 SUV, 2023 EQS580 sedan
member @LAZARU5 posted his DIY 40k service. you can follow his thread here. very detail and helpful
https://mbworld.org/forums/eqs-suv/8...diy-style.html


Old 06-11-2024, 07:16 PM
  #3  
Super Member
 
LAZARU5's Avatar
 
Join Date: May 2005
Location: Philadelphia, PA (USA)
Posts: 873
Received 271 Likes on 163 Posts
EQS 450 4Matic SUV
Originally Posted by thebigkat82
Just took my 2023 EQS580 SUV for ‘service’

has 44k miles and the service light indicator has been on

so I’m working with the SA and he’s like yep it’ll be $760

I’m asking ‘for what, what is being done for $760?’

oh we change the air filter, check brakes, top off windshield washing fluid, give the car a multi point check

this seems like Mercedes way appeasing their dealers with these nonsense service markers
Did you get the complimentary service at 20K miles? If not, perhaps you can persuade the dealer to do that service at the 44K mile mark.
Old 06-11-2024, 07:58 PM
  #4  
MBWorld Fanatic!
 
streborx's Avatar
 
Join Date: Oct 2019
Location: Colorado
Posts: 3,251
Received 1,045 Likes on 798 Posts
G550
Does anybody really think the espresso in the customer lounge is "free"?
Old 06-12-2024, 05:11 AM
  #5  
MBWorld Fanatic!
 
ygmn's Avatar
 
Join Date: Sep 2018
Location: New Orleans
Posts: 2,650
Received 731 Likes on 546 Posts
2015 E400 Sedan
thought EVs had less maintenance?
Old 06-12-2024, 06:53 AM
  #6  
MBWorld Fanatic!
 
Crito's Avatar
 
Join Date: Apr 2023
Location: Occupied Palestine
Posts: 1,183
Received 430 Likes on 298 Posts
2023 EQE 500 SUV electric and 2024 Jaguar F-PACE SVR 5.0L
MB espresso is much better than Jaguar-Land Rover espresso which gave me the squirts... and I'm pretty sure Genesis espresso is made from used tires that they grind up.

Parts are ~$250 from what Lazarus says and changing cabin filter requires you have experience as a contortionist so I'm OK with that price.
Old 06-13-2024, 09:23 AM
  #7  
Super Member
 
LAZARU5's Avatar
 
Join Date: May 2005
Location: Philadelphia, PA (USA)
Posts: 873
Received 271 Likes on 163 Posts
EQS 450 4Matic SUV
Originally Posted by ygmn
thought EVs had less maintenance?
Less routine maintenance for sure. No oil changes, longer brake rotor and pad life, no engine air filter, no fuel filter, no spark plugs, and no transmission oil change reduces maintenance costs for the first few years. The cost to replace or refurbish the HV battery down the road is not clear. It's definitely expensive to replace batteries in this stage of the EV market. But, down the road I expect there will be affordable options to replace the batteries. The accelerated depreciation EVs are experiencing these days effectively offsets some of the cost of replacing the battery in the future (for owners beyond the original owner).

Last edited by LAZARU5; 06-13-2024 at 12:00 PM.
Old 06-13-2024, 03:51 PM
  #8  
MBWorld Fanatic!
 
Tjdehya's Avatar
 
Join Date: Aug 2009
Location: NM
Posts: 2,109
Received 249 Likes on 158 Posts
2023 EQS 580
Originally Posted by ygmn
thought EVs had less maintenance?
If you read what the OP posted you would see that there is indeed less maintenance. The only maintenance that will be done after 44k miles is change the air filter and top off the Washer fluid.
Old 06-15-2024, 09:32 AM
  #9  
MBWorld Fanatic!
 
SW20S's Avatar
 
Join Date: Jun 2015
Location: Maryland
Posts: 5,751
Received 2,856 Likes on 1,836 Posts
2024 S580
That cost for that maintenance is insane on an EV. This is all just the dealers trying to hold on to the regular service interval revenue as its the primary profit center for the dealer and it pays their service staff.
The following users liked this post:
Surge (06-18-2024)
Old 06-15-2024, 10:12 AM
  #10  
MBWorld Fanatic!
 
Crito's Avatar
 
Join Date: Apr 2023
Location: Occupied Palestine
Posts: 1,183
Received 430 Likes on 298 Posts
2023 EQE 500 SUV electric and 2024 Jaguar F-PACE SVR 5.0L
Originally Posted by LAZARU5
Less routine maintenance for sure. No oil changes..
That's what I thought too! Still a lot less maintenance though...

Old 06-17-2024, 07:58 AM
  #11  
Super Member
 
nath_h's Avatar
 
Join Date: Oct 2021
Location: Iowa
Posts: 816
Received 375 Likes on 230 Posts
2008 CL550, 2022 EQB300, 2022 EQS580
Originally Posted by thebigkat82
Just took my 2023 EQS580 SUV for ‘service’

has 44k miles and the service light indicator has been on

so I’m working with the SA and he’s like yep it’ll be $760

I’m asking ‘for what, what is being done for $760?’

oh we change the air filter, check brakes, top off windshield washing fluid, give the car a multi point check

this seems like Mercedes way appeasing their dealers with these nonsense service markers
It is hard to exit a MB service without at least a $1000 bill, if not substantially more. Say no thank you, and do this easy stuff yourself.
Old 06-17-2024, 08:31 AM
  #12  
MBWorld Fanatic!
 
SW20S's Avatar
 
Join Date: Jun 2015
Location: Maryland
Posts: 5,751
Received 2,856 Likes on 1,836 Posts
2024 S580
To put that in perspectve, and A Service from MB on my gas S560 is ~ $450-600. B Service is ~ $800-1000. That includes oil changes, etc. No way I'm paying the same cost or more to "service" an EV...
Old 06-17-2024, 10:05 AM
  #13  
MBWorld Fanatic!
 
HBerman's Avatar
 
Join Date: Feb 2007
Location: Cary, NC
Posts: 2,331
Received 615 Likes on 420 Posts
2024 AMG EQE SUV , 2021 E63S Wagon - gone, 2018 E63S Sedan - gone
Originally Posted by SW20S
To put that in perspectve, and A Service from MB on my gas S560 is ~ $450-600. B Service is ~ $800-1000. That includes oil changes, etc. No way I'm paying the same cost or more to "service" an EV...
20,000 mile EQE SUV service schedule:

1. Change air filters (multiple)
2. Change the carbon filter
3. Change brake fluid
4. Change wiper blades
5. Check HV battery coolant level
6. Rotate tires
7. Check alignment


Parts around $230, total service charge around $500
The following users liked this post:
pughjl (06-24-2024)
Old 06-18-2024, 12:26 AM
  #14  
MBWorld Fanatic!
 
Surge's Avatar
 
Join Date: Jun 2014
Location: New York, NY
Posts: 1,888
Received 412 Likes on 288 Posts
W463 G550 / C190 GTC //prev: W204 C63 507 / R170
Never do the prescribed “Service”. Just do the oil changes and brake fluid flush. For the EV, change the filter at the dealer and get a price just for that. The rest is a total waste of money.
Old 06-18-2024, 08:34 AM
  #15  
MBWorld Fanatic!
 
SW20S's Avatar
 
Join Date: Jun 2015
Location: Maryland
Posts: 5,751
Received 2,856 Likes on 1,836 Posts
2024 S580
Originally Posted by Surge
Never do the prescribed “Service”. Just do the oil changes and brake fluid flush. For the EV, change the filter at the dealer and get a price just for that. The rest is a total waste of money.
Agree 100%.
Old 06-18-2024, 09:19 AM
  #16  
MBWorld Fanatic!
 
streborx's Avatar
 
Join Date: Oct 2019
Location: Colorado
Posts: 3,251
Received 1,045 Likes on 798 Posts
G550
I do all my own A & B service work (and keep records), but just curious -- will the dealer sign-off on your maintenance book without doing the "full" inspection?
Old 06-18-2024, 09:49 AM
  #17  
Member
 
sarhoshamiral's Avatar
 
Join Date: Apr 2023
Posts: 201
Received 40 Likes on 33 Posts
EQS
Originally Posted by thebigkat82
Just took my 2023 EQS580 SUV for ‘service’

has 44k miles and the service light indicator has been on

so I’m working with the SA and he’s like yep it’ll be $760

I’m asking ‘for what, what is being done for $760?’

oh we change the air filter, check brakes, top off windshield washing fluid, give the car a multi point check

this seems like Mercedes way appeasing their dealers with these nonsense service markers
Why wasn't the service covered though? I thought EQS had 2 years of services covered (not a single 2 year service but 2 year duration). Was this just outside the 2 year window? My mileage is low so my first service will be very close to end of 2 year mark so I was told to bring in the car regardless in 23th month just to make sure I can get one free service. It hopefully will be the only service I need in my lease timeframe anyway.
Old 06-18-2024, 11:55 AM
  #18  
Super Member
 
LAZARU5's Avatar
 
Join Date: May 2005
Location: Philadelphia, PA (USA)
Posts: 873
Received 271 Likes on 163 Posts
EQS 450 4Matic SUV
Originally Posted by Surge
....The rest is a total waste of money.
This is especially true if you live in a State that requires an annual safety inspection which is usually priced at a fraction of the cost of the inspection included with the 20K mile service.
Old 06-18-2024, 12:59 PM
  #19  
Super Member
 
LAZARU5's Avatar
 
Join Date: May 2005
Location: Philadelphia, PA (USA)
Posts: 873
Received 271 Likes on 163 Posts
EQS 450 4Matic SUV
Originally Posted by streborx
...will the dealer sign-off on your maintenance book without doing the "full" inspection?
Very unlikely. I can't recall an instance where the dealer signed off for work done in the maintenance booklet on any of my MB cars over the last 24 years.
Old 06-18-2024, 01:28 PM
  #20  
MBWorld Fanatic!
 
Surge's Avatar
 
Join Date: Jun 2014
Location: New York, NY
Posts: 1,888
Received 412 Likes on 288 Posts
W463 G550 / C190 GTC //prev: W204 C63 507 / R170
Originally Posted by LAZARU5
Very unlikely. I can't recall an instance where the dealer signed off for work done in the maintenance booklet on any of my MB cars over the last 24 years.
There is no need for the dealer to sign off on the booklet! All the service that is done by MB is recorded digitally and can be pulled up by any dealer anywhere with the VIN.
my dealer also resets the service reminder and just changes the oil (that’s easy to do yourself anyway)
Old 06-18-2024, 05:26 PM
  #21  
MBWorld Fanatic!
 
SW20S's Avatar
 
Join Date: Jun 2015
Location: Maryland
Posts: 5,751
Received 2,856 Likes on 1,836 Posts
2024 S580
I haven't ever even asked the dealer to sign the booklet lol. I keep all my records.
Old 06-19-2024, 04:53 AM
  #22  
Member
 
finlayson's Avatar
 
Join Date: Apr 2022
Posts: 199
Received 81 Likes on 48 Posts
No Mercedes yet
Originally Posted by LAZARU5
This is especially true if you live in a State that requires an annual safety inspection.
Out of curiosity - which state(s) are these? I've seen these annual inspections required in some other countries (e.g., New Zealand, where it's called a "warrent of fitness"), but I didn't know it was required anywhere in the US.
Old 06-19-2024, 08:52 AM
  #23  
MBWorld Fanatic!
 
SW20S's Avatar
 
Join Date: Jun 2015
Location: Maryland
Posts: 5,751
Received 2,856 Likes on 1,836 Posts
2024 S580
Originally Posted by finlayson
Out of curiosity - which state(s) are these? I've seen these annual inspections required in some other countries (e.g., New Zealand, where it's called a "warrent of fitness"), but I didn't know it was required anywhere in the US.
Many states. Around me VA, DC, PA, WV, NJ. It’s unusual that MD does not. MD requires emissions testing but no inspections until a used car is sold.
Old 06-19-2024, 09:13 AM
  #24  
MBWorld Fanatic!
 
streborx's Avatar
 
Join Date: Oct 2019
Location: Colorado
Posts: 3,251
Received 1,045 Likes on 798 Posts
G550
I haven't lived in PA for many years, but when I did, the salt thrown on the roads during the winter would disintegrate a car in 6 years. Everything exposed -- brakes, suspension, body metal -- would dissolve leaving very unsafe vehicles.
Old 06-19-2024, 09:27 AM
  #25  
MBWorld Fanatic!
 
SW20S's Avatar
 
Join Date: Jun 2015
Location: Maryland
Posts: 5,751
Received 2,856 Likes on 1,836 Posts
2024 S580
They have gotten to where they dramatically over salt the roads in the mid atlantic. They spray that salt brine all over the roads when any winter weather is forecasted, and that **** just gets all up in everywhere.


You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: Is the Mercedes ‘service’ a ripoff?



All times are GMT -4. The time now is 09:40 PM.