Loss of streaming music functionality
Thread Starter
Junior Member
Joined: Jan 2022
Posts: 44
Likes: 17
EQS 580
Loss of streaming music functionality
I have loved everyone moment of my 580 except yesterday my streaming music cut out. Previously the system worked perfectly tethering the EQS to my iPhone via bluetooth or Wifi for internet access. I thought it was a bug in the system, so I did a software reset. But the problem still persists. I even connected my car to my home's wifi and it still won't connect. I can still get music through bluetooth streaming from the phone, but the convenience of navigating Amazon Music through MBUX is so nice. Also I am not a big fan of CarPlay. Thank for your help.
Member
Joined: Jan 2022
Posts: 115
Likes: 52
2022 EQS 450+
I have loved everyone moment of my 580 except yesterday my streaming music cut out. Previously the system worked perfectly tethering the EQS to my iPhone via bluetooth or Wifi for internet access. I thought it was a bug in the system, so I did a software reset. But the problem still persists. I even connected my car to my home's wifi and it still won't connect. I can still get music through bluetooth streaming from the phone, but the convenience of navigating Amazon Music through MBUX is so nice. Also I am not a big fan of CarPlay. Thank for your help.
Member
Joined: Jan 2022
Posts: 115
Likes: 52
2022 EQS 450+
It’s 75% broken for me. It can play the last album I had playing through Apple Music but I can’t search or browse my library at all. All it shows is my USB stick when I search. Probably a backend issue if I had to guess
Junior Member
Joined: Aug 2022
Posts: 60
Likes: 4
EQS 580
Same
I called the dedicated EQS customer service line. No help
Junior Member
Joined: Aug 2022
Posts: 60
Likes: 4
EQS 580
MULTIPLE THREADS ON THIS TOPIC
I have loved everyone moment of my 580 except yesterday my streaming music cut out. Previously the system worked perfectly tethering the EQS to my iPhone via bluetooth or Wifi for internet access. I thought it was a bug in the system, so I did a software reset. But the problem still persists. I even connected my car to my home's wifi and it still won't connect. I can still get music through bluetooth streaming from the phone, but the convenience of navigating Amazon Music through MBUX is so nice. Also I am not a big fan of CarPlay. Thank for your help.
Loss of streaming music functionalityOnline Music (Apple Music) not loading
"Online Music" suddenly unavailable
I don't have the forum skills to merge them, etc., but it is clear this is a backend server issue. Anyone have any thoughts as to how we can communicate this to MB together?
Bill
Trending Topics
Member
Joined: Jan 2022
Posts: 115
Likes: 52
2022 EQS 450+
There are three threads on this topic:
Loss of streaming music functionalityOnline Music (Apple Music) not loading
"Online Music" suddenly unavailable
I don't have the forum skills to merge them, etc., but it is clear this is a backend server issue. Anyone have any thoughts as to how we can communicate this to MB together?
Bill
Loss of streaming music functionalityOnline Music (Apple Music) not loading
"Online Music" suddenly unavailable
I don't have the forum skills to merge them, etc., but it is clear this is a backend server issue. Anyone have any thoughts as to how we can communicate this to MB together?
Bill
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Junior Member
Joined: Jul 2022
Posts: 71
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From: Coconut Grove, FL
2022 MB EQS 580
My car is in for service (unrelated issue) but once it's back I might call the Mercedes Me Connect hotline to ask about their current status. The last time I was having an issue with an online-connected car feature (plug + charge), it was due to Mercedes Me Connect downtime that they were able to confirm over the phone. Only solution was to wait for them to fix it on their end.
Member
Joined: Jan 2022
Posts: 115
Likes: 52
2022 EQS 450+
Last time I called for Plug and Charge issues I started with the EQS line and they promptly sent me over to the Me Connect hotline to troubleshoot since it's an internet-connected function.
Junior Member
Joined: Aug 2022
Posts: 60
Likes: 4
EQS 580
Phone number
The EQ customer service line is (855) 502-3851. Maybe if you called as well they’d start to look into it.
Junior Member
Joined: Aug 2022
Posts: 60
Likes: 4
EQS 580
FIXED!
I have loved everyone moment of my 580 except yesterday my streaming music cut out. Previously the system worked perfectly tethering the EQS to my iPhone via bluetooth or Wifi for internet access. I thought it was a bug in the system, so I did a software reset. But the problem still persists. I even connected my car to my home's wifi and it still won't connect. I can still get music through bluetooth streaming from the phone, but the convenience of navigating Amazon Music through MBUX is so nice. Also I am not a big fan of CarPlay. Thank for your help.
Junior Member
Joined: May 2021
Posts: 70
Likes: 14
SL550
I had this issue recently and it was finally resolved yesterday. I had called into the support line and they opened up a ticket. There was some back and forth between support and I. I was being asked for screenshots and repro steps etc; pretty sure engineering team(s) where working on a fix.
Newbie
Joined: Sep 2024
Posts: 1
Likes: 0
mercedes plugin C300e
I have the same issue after I Got iPhone 15 pro.
When I change to my old iPhone 11, both CarPlay and Bluetooth unit works.
the New phone asks me to buy internet access. When your phone asks for that you should not cancel it. Just let it be and wait, then CarPlay plays again.
it is not your car but the New iPhones and Apple would not help.
When I change to my old iPhone 11, both CarPlay and Bluetooth unit works.
the New phone asks me to buy internet access. When your phone asks for that you should not cancel it. Just let it be and wait, then CarPlay plays again.
it is not your car but the New iPhones and Apple would not help.
Last edited by kiomah; Sep 25, 2024 at 11:29 AM.
