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I have been having some issues with my new EQS 580. Almost the whole systems did not work on several
occasions. I can drive but the main screen is off. All driving aids (camera / radar / ultrasound sensors) are not working. Also the rear wheel steering does not work.
I also have noticed that the sensors keep on beeping as soon as it rains a bit. Also the adaptive cruise control is not available if it rains more then moderate.
So I brought my car (4 weeks old) back for service. My current FW version is E250. It has been in service all day and is still not finished. So it looks like that updating all systems takes about two days. Very very strange. I have driven Tesla’s for almost 10 years and In have never had to wait more then an hour for updates to be installed.
I hope to pick up my car tomorrow and will report
back what version has been installed and if
the problems have been solved.
I have been having some issues with my new EQS 580. Almost the whole systems did not work on several
occasions. I can drive but the main screen is off. All driving aids (camera / radar / ultrasound sensors) are not working. Also the rear wheel steering does not work.
I also have noticed that the sensors keep on beeping as soon as it rains a bit. Also the adaptive cruise control is not available if it rains more then moderate.
So I brought my car (4 weeks old) back for service. My current FW version is E250. It has been in service all day and is still not finished. So it looks like that updating all systems takes about two days. Very very strange. I have driven Tesla’s for almost 10 years and In have never had to wait more then an hour for updates to be installed.
I hope to pick up my car tomorrow and will report
back what version has been installed and if
the problems have been solved.
Interesting your car is only 4 weeks old and was on version E250, unless it had been sitting around for a while. There have been 2 newer versions since 250. The latest is 329. Good luck.
Interesting your car is only 4 weeks old and was on version E250, unless it had been sitting around for a while. There have been 2 newer versions since 250. The latest is 329. Good luck.
yes very strange. I asked but got no clear answer. Car was new but was on stock.
Last edited by OptimusNL; Jan 3, 2023 at 02:44 PM.
yes very strange. I asked but got no clear answer. Car was new but was on stock.
My car is a 23 and 4 weeks old as well. It came with version 316 and thru the forum I found out 329 was available. My dealer was willing to update even though I didn’t have any specific problem with the car. Took a little over 2 hours to update.
My car is a 23 and 4 weeks old as well. It came with version 316 and thru the forum I found out 329 was available. My dealer was willing to update even though I didn’t have any specific problem with the car. Took a little over 2 hours to update.
I spoke to the service manager and they indicated that the software of the sub systems (??) also needed updates. Therefore it takes so long. Does anybody know how to check these FW versions?
Hello, as I posted above I have my EQS now for about 4 weeks. Coming from a Tesla I used to be able to look up all new features of a SW version on the Tesla forum.
is there a page or website where I can find the new features / bug fixes from the different SW versions?
I don't think so! Even customer service has no information about the feature or latest version of the software. They just want us to go to Dealer. and the car sits at the Dealer for 4 days and no response yet. Still, I have doubts if they will update the software to the 329 version.
My 580 EQS SUV has worked flawlessly since last October except for one tiny black screen episode for 15-20 seconds. I don’t know if I want any updates! 😊
With all the updates, I am wondering if the following was addressed. On the Assistance Home screen of my EQS 450, the lower right indication of % Max Power (circled in red in attachment below) does nothing while in the Classic Home it changes like a tachometer while applying the accelerator. If it does nothing, then why have it even on the screen; seems like feature upgrade but am wondering if the SW updates do anything to this feature.
I recently got my 2022 580 upgraded from E250 to E329 at my dealer and I can confirm that this problem you note above STILL EXISTS.
Except for the Issue in which I recently notice the speed limit setting the default to 80mph even if the speed limit board on the road states 25,40 or 60.
Having fits with my dealer. Three times I have taken my EQS 580 into the dealer over the last 6 months for service ( in Michigan) and each time I requested that the main software be updated from E316 to E329. Each time they refused to do it. Ten days ago I had the car packed up to drive up north for a long weekend and it wouldn't start, giving me a drivetrain malfunction message. We waited 4.5 hours for Mercedes "Onstar" to get a tow truck to show up, shocking really since we live in a major metropolitan city of over a million people. I just received the car back today and they downloaded eight updates but not E329. When I explained to them that all of this could probably have been averted if they would just perform the major update they told me E329 wasn't available.
Is there anyone at Mercedes that I can contact about this software issue?? This is very frustrating, never had an issue with my Tesla and receiving updates.
Having fits with my dealer. Three times I have taken my EQS 580 into the dealer over the last 6 months for service ( in Michigan) and each time I requested that the main software be updated from E316 to E329. Each time they refused to do it. Ten days ago I had the car packed up to drive up north for a long weekend and it wouldn't start, giving me a drivetrain malfunction message. We waited 4.5 hours for Mercedes "Onstar" to get a tow truck to show up, shocking really since we live in a major metropolitan city of over a million people. I just received the car back today and they downloaded eight updates but not E329. When I explained to them that all of this could probably have been averted if they would just perform the major update they told me E329 wasn't available.
Is there anyone at Mercedes that I can contact about this software issue?? This is very frustrating, never had an issue with my Tesla and receiving updates.
MBUSA instructions to dealers is to never perform updates unless it fixes a verified problem. This really needs to change, or they need to provide updates over USB!
MBUSA instructions to dealers is to never perform updates unless it fixes a verified problem. This really needs to change, or they need to provide updates over USB!
This statement has been posted here several times, but I’ve never seen anything to verify it.
In the interest of actuality, sometime late last autumn or early last winter, for a reason I don’t remember, I had my ‘22 EQS 450 at my Cincinnati dealer. There certainly was some sort of issue about upgrading my car to the 329 level, and I seem to recall it took several efforts but it was upgraded.
I feel that what got it done, with very little palaver, was my showing the service manager posts on the upgrade on this subject from this site.
No mention was ever made of any M B directive such as has been mentioned above.
This certainly does.not mean there was no directive, only that such was never mentioned in the process. The dealer never chose to make an issue of ignoring any directive.
Having fits with my dealer. Three times I have taken my EQS 580 into the dealer over the last 6 months for service ( in Michigan) and each time I requested that the main software be updated from E316 to E329. Each time they refused to do it. Ten days ago I had the car packed up to drive up north for a long weekend and it wouldn't start, giving me a drivetrain malfunction message. We waited 4.5 hours for Mercedes "Onstar" to get a tow truck to show up, shocking really since we live in a major metropolitan city of over a million people. I just received the car back today and they downloaded eight updates but not E329. When I explained to them that all of this could probably have been averted if they would just perform the major update they told me E329 wasn't available.
Is there anyone at Mercedes that I can contact about this software issue?? This is very frustrating, never had an issue with my Tesla and receiving updates.
It was a good thing they updated many of your drive train components. Should have been done before they delivered the car. I had a problem with the cruise control dropping out and they did the same thing for me. So far so good. I am on 316x for MBUX. On the 18th, my car goes in to replace the overhead console. I intend to get them to do the update. Somewhere in this forum, the new version is 330x. There are some irritants in MBUX that I will use for requesting the update. For example, when I turn off the car, the ambient lighting control screen shows up out of the blue and sometimes it turn the lighting off on its own. I'll report back after I get the car back.
I think. it is BS that they won't do the update; obviously, there are flaws in the software that were corrected. MB needs to get its act together, but I guess they think we are too dumb to know when software needs updating.
This statement has been posted here several times, but I’ve never seen anything to verify it.
In the interest of actuality, sometime late last autumn or early last winter, for a reason I don’t remember, I had my ‘22 EQS 450 at my Cincinnati dealer. There certainly was some sort of issue about upgrading my car to the 329 level, and I seem to recall it took several efforts but it was upgraded.
I feel that what got it done, with very little palaver, was my showing the service manager posts on the upgrade on this subject from this site.
No mention was ever made of any M B directive such as has been mentioned above.
This certainly does.not mean there was no directive, only that such was never mentioned in the process. The dealer never chose to make an issue of ignoring any directive.
I heard that when the update is applied through XENTRY, a reason has to be provided and it also states that "a customer request" is not a valid reason.
I wish I had a screenshot of the screen, but this is what a dealer friend said about it.
I heard that when the update is applied through XENTRY, a reason has to be provided and it also states that "a customer request" is not a valid reason.
I wish I had a screenshot of the screen, but this is what a dealer friend said about it.
I took delivery of my 2023 EQS 580 in early December 2022 with version E316. Come January version E329 came out. I was shipping my car to Florida for the winter and asked my dealer to update the software, as I have dealt with this dealer with 6 cars. Service agent said they have to have a reason to do update so they can get reimbursed by Mercedes, and customer request wasn’t a valid reason. Said otherwise they would charge me for the upgrade. After I stated I was a long term loyal Mercedes customer he agreed to do the update for free. He apparently put down one of the accepted reasons for doing the update. I never asked what that was or looked at the service sheet.
This seems silly to me since the new software is apparently fixing something or adding a new service, or otherwise why would they come up with a different software version.
he agreed to do the update for free. He apparently put down one of the accepted reasons for doing the update. I never asked what that was or looked at the service sheet.
.
It would be very beneficial if we would find out what are the acceptable reasons for requesting a software update. Someone on this forum must know.
I am guessing you only get a update at a dealership if you have specific problems. I’ve had my 580 SUV since October of ‘22, have had no problems, and have received no updates.
I took my 2023 EQS 580 Sedan in about 3 weeks ago for a few minor issues and asked the dealer to upgrade all the software. This was accomplished and I've attached a screen shot showing the version. It is now E330.602.
I have a 450+ and this version of the software is newer than mine (RT_NTG7_E329.501_22411AC3).
1. I am curious if you see any difference in the screens with this software version.
2. I am curious if this newer version of software also applies to the 450+ or is it different for different EQ models? (e.g. EQS. EQE. EQB, EQS SUV, etc)
I have been taking photos of the spurious error messages that appear on an irregular basis. So far I have not been stranded, but I did see a couple of "Do not tow" messages that were worrisome since I was a couple thousand miles away from home at the time. My SUV is due for the 20,000 mile A2 service in a few months. I intend to take a printout of all of the messages to the service appointment and hope at least one of them qualifies for a valid reason to do the upgrade. I am currently at 316.xxx. It would also be nice if the 20,000 mile service alone was a valid reason to update the software.
I have been taking photos of the spurious error messages that appear on an irregular basis. So far I have not been stranded, but I did see a couple of "Do not tow" messages that were worrisome since I was a couple thousand miles away from home at the time. My SUV is due for the 20,000 mile A2 service in a few months. I intend to take a printout of all of the messages to the service appointment and hope at least one of them qualifies for a valid reason to do the upgrade. I am currently at 316.xxx. It would also be nice if the 20,000 mile service alone was a valid reason to update the software.
FWIW: My service agent also stated needed a reason for update. He eventually updated it even though I didn’t have a specific complaint. I went from 316 to 329, my current version. I looked at my service record to see what the agent listed as reason for my update. He put down client states at times command unit starts and stops by itself. That got my free update and they also updated my map version at same time. I think I’m on map version 13 now. Has anyone got a newer version of the maps?
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