Updates in Mercedes me app
Thread Starter
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
Updates in Mercedes me app
Does anyone know how to get updated info using the connect app. In particular I am shipping my car to Florida for the winter and it was picked up by a carrier today at 3 pm. The app shows it in the same position as it got on the truck, which took off from that location 8 hours ago. The app says last updated 3 hours ago, and in same position. I can’t find any refresh to get up to the minute info in the app. Any suggestions?
Thread Starter
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
From the looks of it I’m guessing the vehicle location of the car doesn’t update unless you turn the car on. My car has been on a car carrier for 2 days and still shows the location as the one where it was loaded onto the truck (last time car was turned on). That is not too helpful as the carrier can be driving my car all the way cross country (yes I understand it’s very unlikely) and I wouldn’t know it till it was moved off the truck.
Out Of Control!!
Joined: Nov 2018
Posts: 11,468
Likes: 5,356
From: San Francisco Bay Area
2019 C63CS
From the looks of it I’m guessing the vehicle location of the car doesn’t update unless you turn the car on. My car has been on a car carrier for 2 days and still shows the location as the one where it was loaded onto the truck (last time car was turned on). That is not too helpful as the carrier can be driving my car all the way cross country (yes I understand it’s very unlikely) and I wouldn’t know it till it was moved off the truck.
Thread Starter
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
Thx for info. Not really concerned about having my car stolen on truck but I thought I was going to be able to track its movement. I thought about putting in an apple air tag but thought I would be able to track it with the app. Oh well, it’s scheduled for delivery tomorrow. If I don’t get a call then I’ll start to worry. Lol.
Thread Starter
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
Thought I’d pass on to the forum my experience as my car was transported to Florida from RI on an enclosed car carrier. As was suggested I remotely locked and unlocked the car using the app hoping to update the location of my car. No dice. I can confirm the car has to be started for its location to be updated. However what I really wanted to pass along was immediately after I locked and unlocked the car it reported that the car was in an accident. Slight damage to the rear. Car alarm also went off. I called the truck driver who stated he was driving without incident. He even stopped the truck and inspected my car. Said everything was fine. Car was delivered to me yesterday in perfect condition. It took 4 pictures after the “accident”, one from each angle of the car (front back and both sides). They were not helpful as it was dark inside the enclosed truck. Not sure why locking car triggered that event but thankfully it was false alarm.
Out Of Control!!
Joined: Nov 2018
Posts: 11,468
Likes: 5,356
From: San Francisco Bay Area
2019 C63CS
Thought I’d pass on to the forum my experience as my car was transported to Florida from RI on an enclosed car carrier. As was suggested I remotely locked and unlocked the car using the app hoping to update the location of my car. No dice. I can confirm the car has to be started for its location to be updated. However what I really wanted to pass along was immediately after I locked and unlocked the car it reported that the car was in an accident. Slight damage to the rear. Car alarm also went off. I called the truck driver who stated he was driving without incident. He even stopped the truck and inspected my car. Said everything was fine. Car was delivered to me yesterday in perfect condition. It took 4 pictures after the “accident”, one from each angle of the car (front back and both sides). They were not helpful as it was dark inside the enclosed truck. Not sure why locking car triggered that event but thankfully it was false alarm.
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Thread Starter
Super Member
Joined: Dec 2014
Posts: 820
Likes: 185
From: New England/Florida
2005 SL 500. 2015 S550. 2016 GLE400 2018 S560
The collision alert is based on sensors in the car measuring forces that the car experiences while parked. Being on a carrier there will inevitable be forces acting on the car as it bounces around in the carrier that can be misinterpreted as a collision. Pretty much have to disregard any of that if the car is being moved and not sitting still.
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From: Brookshire, Texas & Cat Spring, Texas
2019 SL550/2023 EQS 580 SUV
I had a flat tire in my garage last month. When I used a jack under the right rear of the 580 SUV the alarm went off and I received the collision alert also. Yes, the doors were locked when this happened.
