Auto close doors (e.g. 67B/68B/883)
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2021 EQS 580 4Matic
Auto close doors (e.g. 67B/68B/883)
Hi all,
Picked up my 2/22 EQS 580 today (Portuguese version of car). It has just about all options except for anything in the back seats (no heated seats etc.) which is fine for me
Very, very happy except ...
I've seen how the auto doors work and I have the options listed (67B/68B/883). However, mine are not performing as they should (my supposition). Here's the situation:
Car is locked. I then press and hold the unlock button on the key fob. According to the manual (and youtube!), the driver's door should fully open for me. Instead, the driver's door remains closed and doesn't move. However, the passenger door opens partially (about 30% of the way) instead...
If I then lock the car (before touching any doors), the passenger door will close again from it's position. Nothing happens with the driver's door (since it's still closed).
Just to confuse, if I open the driver's door manually, jump in and hit the brake, the door closes...
As additional information (clue?), if I enable the auto-fold mirrors in the settings, then the passenger door won't open as well as the driver's door when I press and hold unlock from locked...
Note that all of the above testing took place on flat ground with no obstacles around the doors.
Have I got anything messed up in the settings somewhere? Can I reset something to try to recover whatever is going on? Which also brings me to another point - where the heck is the door open / close screen (where you can slide to open or close each door or all at once)?
I'm going to ping the Mercedes dealer where I purchased the car (today!) but thought I'd ask the experts first
Picked up my 2/22 EQS 580 today (Portuguese version of car). It has just about all options except for anything in the back seats (no heated seats etc.) which is fine for me
Very, very happy except ...I've seen how the auto doors work and I have the options listed (67B/68B/883). However, mine are not performing as they should (my supposition). Here's the situation:
Car is locked. I then press and hold the unlock button on the key fob. According to the manual (and youtube!), the driver's door should fully open for me. Instead, the driver's door remains closed and doesn't move. However, the passenger door opens partially (about 30% of the way) instead...
If I then lock the car (before touching any doors), the passenger door will close again from it's position. Nothing happens with the driver's door (since it's still closed).Just to confuse, if I open the driver's door manually, jump in and hit the brake, the door closes...
As additional information (clue?), if I enable the auto-fold mirrors in the settings, then the passenger door won't open as well as the driver's door when I press and hold unlock from locked...
Note that all of the above testing took place on flat ground with no obstacles around the doors.
Have I got anything messed up in the settings somewhere? Can I reset something to try to recover whatever is going on? Which also brings me to another point - where the heck is the door open / close screen (where you can slide to open or close each door or all at once)?
I'm going to ping the Mercedes dealer where I purchased the car (today!) but thought I'd ask the experts first
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2021 EQS 580 4Matic
Thanks, I will contact the dealer tomorrow. I've just (literally) come back in from more testing and have found a couple of things:
1 - None of the menus related to auto open / close doors are there;
2 - Telling Mercedes to "open driver's door" gives the answer "this function is not available on this vehicle".
Since I know it is (it was part of the demonstration when I went to view the car!), they must have done something when prepping the car for me as part of the service / reset. I'm hoping that with my linking of my mercedes.me account to the car, it just takes a few hours to work through the system and it'll just kick off again.
1 - None of the menus related to auto open / close doors are there;
2 - Telling Mercedes to "open driver's door" gives the answer "this function is not available on this vehicle".
Since I know it is (it was part of the demonstration when I went to view the car!), they must have done something when prepping the car for me as part of the service / reset. I'm hoping that with my linking of my mercedes.me account to the car, it just takes a few hours to work through the system and it'll just kick off again.
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2022 Mercedes EQS 580
Thanks, I will contact the dealer tomorrow. I've just (literally) come back in from more testing and have found a couple of things:
1 - None of the menus related to auto open / close doors are there;
2 - Telling Mercedes to "open driver's door" gives the answer "this function is not available on this vehicle".
Since I know it is (it was part of the demonstration when I went to view the car!), they must have done something when prepping the car for me as part of the service / reset. I'm hoping that with my linking of my mercedes.me account to the car, it just takes a few hours to work through the system and it'll just kick off again.
1 - None of the menus related to auto open / close doors are there;
2 - Telling Mercedes to "open driver's door" gives the answer "this function is not available on this vehicle".
Since I know it is (it was part of the demonstration when I went to view the car!), they must have done something when prepping the car for me as part of the service / reset. I'm hoping that with my linking of my mercedes.me account to the car, it just takes a few hours to work through the system and it'll just kick off again.
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EQS 450+
Thanks, I will contact the dealer tomorrow. I've just (literally) come back in from more testing and have found a couple of things:
1 - None of the menus related to auto open / close doors are there;
2 - Telling Mercedes to "open driver's door" gives the answer "this function is not available on this vehicle".
Since I know it is (it was part of the demonstration when I went to view the car!), they must have done something when prepping the car for me as part of the service / reset. I'm hoping that with my linking of my mercedes.me account to the car, it just takes a few hours to work through the system and it'll just kick off again.
1 - None of the menus related to auto open / close doors are there;
2 - Telling Mercedes to "open driver's door" gives the answer "this function is not available on this vehicle".
Since I know it is (it was part of the demonstration when I went to view the car!), they must have done something when prepping the car for me as part of the service / reset. I'm hoping that with my linking of my mercedes.me account to the car, it just takes a few hours to work through the system and it'll just kick off again.
Local workshops are able to unlock this feature because the hardware had been installed in the factory.
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2021 EQS 580 4Matic
I really hope it's a simple fix or even, that I'm dumb and can't work something out but the manual clearly says otherwise
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2021 EQS 580 4Matic
Something definitely bizarre with the comfort door system. Some things work while some (majority of) things don't but at least the problems are repeatable which makes it easier for them. The "Product Expert" pried and prodded at the car and then, in agreement with my assessment (that the door system is crazy), logged a ticket for the IT (in-car software) department to (hopefully) resolve. To be fair, he did a good job in trying to solution the problem and even called the super-duper "Product Expert" to weigh in.
I'm hoping that in a week or so, there will be an OTA update for me but I'm not usually that lucky so it will likely have to go into the shop for a full re-flash on the machine and hope that resolves everything.
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From: Westchester, NY
2014 Mercedes E350 4matic Wagon, 2018 Fiat 124 Spyder Lusso manual, 2005 Acura TSX manual
I'd be curious about the serial number oc your car (last 6 of the FIN) as I'd imagine it might be quite an early built car.
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2021 EQS 580 4Matic
VIN is W1K2971441A000711. Interestingly enough, I've seen it referred to as an EQS 550 4Matic (not a 580) This was written on the purchase proposal and is in my Mercedes.Me app. Other places refer to it as a 580. I thought this was a typo at first but now I'm beginning to wonder (just for the record, I've not found any info on such a designation for an EQS). I can't find any VIN decoder that will decode this VIN either so if you find any further info on this car, I'd be interested
This was written on the purchase proposal and is in my Mercedes.Me app. Other places refer to it as a 580. I thought this was a typo at first but now I'm beginning to wonder (just for the record, I've not found any info on such a designation for an EQS). I can't find any VIN decoder that will decode this VIN either so if you find any further info on this car, I'd be interested
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From: Westchester, NY
2014 Mercedes E350 4matic Wagon, 2018 Fiat 124 Spyder Lusso manual, 2005 Acura TSX manual
Very cool! Thank you. Yeah, so your car shows as an EQS580 to me, being type 144. I confirmed with www.mb.vin. I also see code 6S9 Deactivation of auto comfort doors but to be fair I've never seen an EQS with 67B/68B/883?P24 that doesn't have that code, even when they appear to be fully functional, so that may be nothing.
It's possible that because this was an early pilot build (trial 3) car, it was built before MB had decided which the model designations were going to be so on some early paperwork they called it an EQS550, though I find that hard to believe. It's likely just a typo.
It's possible that because this was an early pilot build (trial 3) car, it was built before MB had decided which the model designations were going to be so on some early paperwork they called it an EQS550, though I find that hard to believe. It's likely just a typo.
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2021 EQS 580 4Matic
Thanks for all of the useful info, that's great to see and I obviously have less resources than you have I have the spec sheet that I was sent (in Portuguese) and translated to English. Interestingly, the only option that wasn't translated (and I "stupidly" ignored) was 6S9 I have "Deaktivierung el. Türlauf bei Komforttüren" - don't know why it didn't translate.
Damn, I hope I don't have to go to war over 6S9 since it was part of the demo from the salesman; as you say, it may be nothing.
Anyway, really appreciate your effort with the vehicular genealogy
I have the spec sheet that I was sent (in Portuguese) and translated to English. Interestingly, the only option that wasn't translated (and I "stupidly" ignored) was 6S9 I have "Deaktivierung el. Türlauf bei Komforttüren" - don't know why it didn't translate.Damn, I hope I don't have to go to war over 6S9 since it was part of the demo from the salesman; as you say, it may be nothing.
Anyway, really appreciate your effort with the vehicular genealogy
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From: Atlanta
2022 Mercedes EQS 580
Thanks for all of the useful info, that's great to see and I obviously have less resources than you have I have the spec sheet that I was sent (in Portuguese) and translated to English. Interestingly, the only option that wasn't translated (and I "stupidly" ignored) was 6S9 I have "Deaktivierung el. Türlauf bei Komforttüren" - don't know why it didn't translate.
Damn, I hope I don't have to go to war over 6S9 since it was part of the demo from the salesman; as you say, it may be nothing.
Anyway, really appreciate your effort with the vehicular genealogy
I have the spec sheet that I was sent (in Portuguese) and translated to English. Interestingly, the only option that wasn't translated (and I "stupidly" ignored) was 6S9 I have "Deaktivierung el. Türlauf bei Komforttüren" - don't know why it didn't translate.Damn, I hope I don't have to go to war over 6S9 since it was part of the demo from the salesman; as you say, it may be nothing.
Anyway, really appreciate your effort with the vehicular genealogy
That said I have always wondered why our cars don't have this feature. I do wonder if the issue is the doors were hitting objects and they didn't want to be responsible for damages.
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EQS SUV 580
fixed?
Hi - did you get this sorted out? I'm considering a new EQS with automatic doors, but it also has the following:
6S9
Deactivation of electric door movement with comfort doors
6S9
Deactivation of electric door movement with comfort doors
Thanks for all of the useful info, that's great to see and I obviously have less resources than you have I have the spec sheet that I was sent (in Portuguese) and translated to English. Interestingly, the only option that wasn't translated (and I "stupidly" ignored) was 6S9 I have "Deaktivierung el. Türlauf bei Komforttüren" - don't know why it didn't translate.
Damn, I hope I don't have to go to war over 6S9 since it was part of the demo from the salesman; as you say, it may be nothing.
Anyway, really appreciate your effort with the vehicular genealogy
I have the spec sheet that I was sent (in Portuguese) and translated to English. Interestingly, the only option that wasn't translated (and I "stupidly" ignored) was 6S9 I have "Deaktivierung el. Türlauf bei Komforttüren" - don't know why it didn't translate.Damn, I hope I don't have to go to war over 6S9 since it was part of the demo from the salesman; as you say, it may be nothing.
Anyway, really appreciate your effort with the vehicular genealogy
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2021 EQS 580 4Matic
Best thing for you is to ask them to be demonstrated (in person or by video chat) before purchase assuming everything else is in order.
Remember I’m in Portugal with (perhaps) different rules. I’ll keep you posted. Personally, my lawyer has already written the letter to reject the car (consumer laws here) if they don’t sort this soon (or they come back and say “disabled”) since the doors worked just before they completed a service after my deposit and before pick up.
Gary
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2021 EQS 580 4Matic
Finally, I’ve had a response from my dealer / Mercedes (in Portugal). Apparently, this feature has been banned for safety reasons…
Now all I need to find is a coder to “unban” it. Anyone around that can do this remotely?
Gary.
Now all I need to find is a coder to “unban” it. Anyone around that can do this remotely?
Gary.
s’funny you should mention it… it’s currently in the shop and has been 10 days already. It’s been 5 months already - one to request 2 door sensors from Mercedes (no stock) that were required and 4 to receive them! Last they told me (Monday), they had fitted the parts and did some upgrades but were in touch with Mercedes to ask why the comfort doors were still not working…
Best thing for you is to ask them to be demonstrated (in person or by video chat) before purchase assuming everything else is in order.
Remember I’m in Portugal with (perhaps) different rules. I’ll keep you posted. Personally, my lawyer has already written the letter to reject the car (consumer laws here) if they don’t sort this soon (or they come back and say “disabled”) since the doors worked just before they completed a service after my deposit and before pick up.
Gary
Best thing for you is to ask them to be demonstrated (in person or by video chat) before purchase assuming everything else is in order.
Remember I’m in Portugal with (perhaps) different rules. I’ll keep you posted. Personally, my lawyer has already written the letter to reject the car (consumer laws here) if they don’t sort this soon (or they come back and say “disabled”) since the doors worked just before they completed a service after my deposit and before pick up.
Gary
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2021 EQS 580 4Matic
Tuituibang, do you happen to know if your local workshops that you know of in your country can do this remotely?
Thanks 🙏
Thanks 🙏
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2021 EQS 580 4Matic
Apologies in advance for (potentially) annoying people by reviving this thread but...
I'm in need of a coder that can finish a job that my current coder is unable to complete. We connected fine and after a couple of hours, we had the menus working and one door (rear right) opening and closing automatically from the menu. For some reason, he was unable to do the same for the other doors in the time we had... If it had been the driver door working, I probably would have let it pass since the features I really wanted were for this door. However, having the right rear door opening / closing automatically is next to useless... After much time and the commitment of a solution (which didn't come), I pinged him and he said he'd lost access to whatever specialist server required so could no longer help.
So, are there any Mercedes (or otherwise excellent) technicians out there that can resolve the problem remotely through coding? Obviously, if one door works, the hardware is in place so it's a software issue. I'm really p*ssed that Mercedes won't enable it "for safety reasons". Other countries in Europe have this enabled so I'm not sure why Portugal is different; wish I'd imported one of those EQS's instead of buying a local one! Lesson learned
Gary.
I'm in need of a coder that can finish a job that my current coder is unable to complete. We connected fine and after a couple of hours, we had the menus working and one door (rear right) opening and closing automatically from the menu. For some reason, he was unable to do the same for the other doors in the time we had... If it had been the driver door working, I probably would have let it pass since the features I really wanted were for this door. However, having the right rear door opening / closing automatically is next to useless... After much time and the commitment of a solution (which didn't come), I pinged him and he said he'd lost access to whatever specialist server required so could no longer help
.So, are there any Mercedes (or otherwise excellent) technicians out there that can resolve the problem remotely through coding? Obviously, if one door works, the hardware is in place so it's a software issue. I'm really p*ssed that Mercedes won't enable it "for safety reasons". Other countries in Europe have this enabled so I'm not sure why Portugal is different; wish I'd imported one of those EQS's instead of buying a local one! Lesson learned
Gary.
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EQS SUV
Apologies in advance for (potentially) annoying people by reviving this thread but...
I'm in need of a coder that can finish a job that my current coder is unable to complete. We connected fine and after a couple of hours, we had the menus working and one door (rear right) opening and closing automatically from the menu. For some reason, he was unable to do the same for the other doors in the time we had... If it had been the driver door working, I probably would have let it pass since the features I really wanted were for this door. However, having the right rear door opening / closing automatically is next to useless... After much time and the commitment of a solution (which didn't come), I pinged him and he said he'd lost access to whatever specialist server required so could no longer help.
So, are there any Mercedes (or otherwise excellent) technicians out there that can resolve the problem remotely through coding? Obviously, if one door works, the hardware is in place so it's a software issue. I'm really p*ssed that Mercedes won't enable it "for safety reasons". Other countries in Europe have this enabled so I'm not sure why Portugal is different; wish I'd imported one of those EQS's instead of buying a local one! Lesson learned
Gary.
I'm in need of a coder that can finish a job that my current coder is unable to complete. We connected fine and after a couple of hours, we had the menus working and one door (rear right) opening and closing automatically from the menu. For some reason, he was unable to do the same for the other doors in the time we had... If it had been the driver door working, I probably would have let it pass since the features I really wanted were for this door. However, having the right rear door opening / closing automatically is next to useless... After much time and the commitment of a solution (which didn't come), I pinged him and he said he'd lost access to whatever specialist server required so could no longer help
.So, are there any Mercedes (or otherwise excellent) technicians out there that can resolve the problem remotely through coding? Obviously, if one door works, the hardware is in place so it's a software issue. I'm really p*ssed that Mercedes won't enable it "for safety reasons". Other countries in Europe have this enabled so I'm not sure why Portugal is different; wish I'd imported one of those EQS's instead of buying a local one! Lesson learned
Gary.
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2021 EQS 580 4Matic
Thanks DR1er, I posted an update to this a couple of months ago (to a different thread?) and indeed, the problem is now resolved. Max did a fine job on what turned out to be a complex coding once he'd gathered a little more information. It still took another 4 hours or so once he had this info. That's dedication and proves that even with the complexities that Mercedes put in the way, "stuff" can be enabled
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Thanks DR1er, I posted an update to this a couple of months ago (to a different thread?) and indeed, the problem is now resolved. Max did a fine job on what turned out to be a complex coding once he'd gathered a little more information. It still took another 4 hours or so once he had this info. That's dedication and proves that even with the complexities that Mercedes put in the way, "stuff" can be enabled
