First service in 2 years. Is software update required at dealership?
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Joined: Jun 2022
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BMW 5-Series
First service in 2 years. Is software update required at dealership?
I took my EQS450 for the first time for 2 year service - Type A.
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
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From: Europe
223.168 & 213.012 & 906.633 & 214.005
A full SW update takes a long time, several hours but not two days. I would recommend a full update, even if the workshop did not manage to do it in a day.
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Joined: May 2005
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From: Philadelphia, PA (USA)
2025 E53 Hybrid
I took my EQS450 for the first time for 2 year service - Type A.
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
MBWorld Fanatic!
Joined: Oct 2014
Posts: 4,524
Likes: 1,181
From: WI
17 E43; 21 GLS580
I took my EQS450 for the first time for 2 year service - Type A.
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
Junior Member
Joined: May 2022
Posts: 15
Likes: 3
EQS 450+
I took my EQS450 for the first time for 2 year service - Type A.
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
I thought it would be simple break fluid change and air filter change.
however service person called back and said the car needs software updates and car needs to be there for 2 days.
has anyone experienced this?
Hah, they took over a month for my "software update"...which I was OK with since they gave me a 580 and that was a month I just put miles on their car. But, I work in enterprise storage. I don't care how large the storage capacity is on the car, or what their network connection is to their dealership...there is no update in the world that should take 2+days (let alone weeks), unless there's incompetence involved which sadly I think speaks to a ton of Mercedes dealerships and their EV offerings
Senior Member
Joined: Jul 2012
Posts: 411
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535
But, I work in enterprise storage. I don't care how large the storage capacity is on the car, or what their network connection is to their dealership...there is no update in the world that should take 2+days (let alone weeks), unless there's incompetence involved which sadly I think speaks to a ton of Mercedes dealerships and their EV offerings
So it is actually not surprising that updates can take very long depending how many needs to be updated (and verified and tested) and how automatic is the process.
Mercedes is moving to modernize their architecture in future generations.
Last edited by nosnoop; Aug 7, 2024 at 07:20 PM.
MBWorld Fanatic!
Joined: Oct 2021
Posts: 1,197
Likes: 636
From: Iowa
2008 CL550, 2022 EQB 300, 2023 EQS 450 4Matic
My SA told me updates can take hours to do, and often they have to start over when a quirk happens along the way. Two days seems plausible. A month...not so much.
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Junior Member
Joined: Nov 2018
Posts: 63
Likes: 26
2023 EQS 580 Sedan
Yes. My 2023 sat on the showroom floor for over a year before I purchased in March. Recent software glitch with my instrument panel rebooting on its own required a service visit to diagnose the problem. Car was in dealership for two days for “the most updates she’s ever seen” as commented by my SA. Car back and seems to be much much smoother on all fronts. Good luck. They are computers on wheels she said, rarely having mechanical issues.
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