Is My G63 Enroute????
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Joined: Jun 2010
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From: Ohio
25 G63
Is My G63 Enroute????
I was wondering if anyone could help. If I have a VIN, can someone tell me if my car has any vessel information assigned to it. My vehicle received a VIN June 1, 2020 (build start). I was told the car takes a few days to build, so I was thinking the G is at the port. I asked the GM his answer was no and that's it. I get the worst customer service and I fee like I am a burden when asking, when he is in the service industry. I am closer to the Porsche dealership (different owner) and they were showing me build date, when it would show vessel information and final delivery to their dealership. I looked at one Porsche that was built 7 days after mine, which I know it's a Porsche, but he was showing me it already had a vessel assigned to it.
Any help would be great on a timeline on what I can expect or when I should ask for more information on the vehicle.
Any help would be great on a timeline on what I can expect or when I should ask for more information on the vehicle.
Junior Member
Joined: Jun 2020
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g 63, 911, bmw
Ask him to check netstar.
mine was built 5/15 and arrived at the port in Baltimore on 6/17 to give you perspective.
Have a call him them, say that you are excited and would appreciate to be kept updated.
mine was built 5/15 and arrived at the port in Baltimore on 6/17 to give you perspective.
Have a call him them, say that you are excited and would appreciate to be kept updated.
Joined: Dec 2019
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
Only a dealer can access Netstar as there is no public access to the information you are requesting; however, email MBUSA and provide your VIN# and tell them you are having problems getting the information from your dealer, and they will provide what you desire: mercedes_benz@mailca.custhelp.com
Thread Starter
Junior Member
Joined: Jun 2010
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From: Ohio
25 G63
Junior Member
Joined: Jun 2020
Posts: 15
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g 63, 911, bmw
Only a dealer can access Netstar as there is no public access to the information you are requesting; however, email MBUSA and provide your VIN# and tell them you are having problems getting the information from your dealer, and they will provide what you desire: mercedes_benz@mailca.custhelp.com
The dealership should be more on top of updating the status.
They all want a 10 on the survey right? 😂
Joined: Dec 2019
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
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Thread Starter
Junior Member
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From: Ohio
25 G63
Well, MB USA was not help. She told me to go to the dealership. I went to the dealer ship and spoke to them and he said there is no vessel or ETA information in Netstar and its up to MB to provide that information to them on Netstar. I didn't see any of this and this was a conversation I had. He knows I am eager for the vehicle and said you would contact Germany and request more information.
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Joined: Dec 2019
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
Well, MB USA was not help. She told me to go to the dealership. I went to the dealer ship and spoke to them and he said there is no vessel or ETA information in Netstar and its up to MB to provide that information to them on Netstar. I didn't see any of this and this was a conversation I had. He knows I am eager for the vehicle and said you would contact Germany and request more information.
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Look... post or PM the VIN# and I can check the "real" story for you.
From what you have to say at this moment - if your G has been built - I "expect" it will be at German Port - which has been running slow.
VIN or PO please...
From what you have to say at this moment - if your G has been built - I "expect" it will be at German Port - which has been running slow.
VIN or PO please...
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Thanks for the PM of your VIN info - and this is what I messaged you in reply earlier today...
------------------
I see from your PO that Graf did put your G into their Production schedule when they reopened - apologies for that delay due to the factory Covid shutdown
Well, your G-Wagen is at German Port.
Technically - what your Dealer saw - VIN was assigned May 29 - your G was Completed in Graf Thurs June 4 - was checked in at German Port Weds June 10.
Since June 10 it has been at German Port waiting to be assigned to a scheduled ship - your Dealer (and MB) has no access or push-power with the Port for that ship assignment - so you know due to Covid all Port's - including Germany - available ships are fewer - and loading procedures have been very slow.
On Weds June 24 - the system posted "At Port - Ship # Assigned" - but that particular Code in the Mercedes system actually means your G-Wagon has been formally assigned a # in the queue of vehicles that will be loaded on the next available ship/vessel .
I expect your G-Wagen will get a assigned vessel - with scheduled German departure date - and scheduled US Port arrival date - between Mon-Weds next week - and that ship will leave next weekend.
Please understand this is NOT a Mercedes issue - this is a ocean freight issue - due to Covid there many fewer dock/port workers - and Port loading is very slow slow.
Once the Vessel is known - you will be able to track the Vessel - and unloading vehicle carriers on our US side has been smooth.
I have 5 "G's" on this same Port list as your's - I know it's hard to keep your excitement turned down.
------------------
I see from your PO that Graf did put your G into their Production schedule when they reopened - apologies for that delay due to the factory Covid shutdown
Well, your G-Wagen is at German Port.
Technically - what your Dealer saw - VIN was assigned May 29 - your G was Completed in Graf Thurs June 4 - was checked in at German Port Weds June 10.
Since June 10 it has been at German Port waiting to be assigned to a scheduled ship - your Dealer (and MB) has no access or push-power with the Port for that ship assignment - so you know due to Covid all Port's - including Germany - available ships are fewer - and loading procedures have been very slow.
On Weds June 24 - the system posted "At Port - Ship # Assigned" - but that particular Code in the Mercedes system actually means your G-Wagon has been formally assigned a # in the queue of vehicles that will be loaded on the next available ship/vessel .
I expect your G-Wagen will get a assigned vessel - with scheduled German departure date - and scheduled US Port arrival date - between Mon-Weds next week - and that ship will leave next weekend.
Please understand this is NOT a Mercedes issue - this is a ocean freight issue - due to Covid there many fewer dock/port workers - and Port loading is very slow slow.
Once the Vessel is known - you will be able to track the Vessel - and unloading vehicle carriers on our US side has been smooth.
I have 5 "G's" on this same Port list as your's - I know it's hard to keep your excitement turned down.
Joined: Dec 2019
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
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Bob... Mr Magno is a recent forum addition - a dealership employee in NorCal...
You have the accurate info that I have given you - there isn't anything left to uncover today - so that you know..
You have the accurate info that I have given you - there isn't anything left to uncover today - so that you know..
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
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Fabbrisd1 is correct and very detailed 
. I did not see his reply before sending my message.
Your vehicle was assigned to a ship on the 24th.....
. I did not see his reply before sending my message. Your vehicle was assigned to a ship on the 24th.....
Joined: Dec 2019
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
Who's vehicle? Mine I guess! Thanks all, lots of help...I will bug my dealer in a couple weeks for the ship name.
Last edited by Bob Z.; Jun 27, 2020 at 08:30 PM.
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
Ha! It better get here soon since I have been talking to the detailer for PPF/ceramic coat, shop for wheels/exhaust, parts place for goodies, tint shop, etc. - they are all waiting as well!
Joined: Dec 2019
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From: Marineland FL
'27 EQG deposit, '22 F8 Spyder, '20 Fat Boy
