I'm 6 hours away from the closest dealer. The upside is I've had a chance to experience customer service in several locations.
Mercedes Benz of Chandler (AZ): A+
Mercedes Benz of St. George (UT): F-

 

Today I got the letter in the UK Its all over the world now not just USA. Mine was 2020 so has to be sent back never had any issues tho

Just to confirm its affected

G350/G400/G500/G550/G63

 

Got mine replaced today. MB of Stevens Creek.

 

Received a letter from MB Canada in the mail.

Safety Recall: Routing Front Axle Wiring Harness

Dealer will check the front axle wiring harness and replace if necessary as well as install a protective sleeve (2.5 hrs of work)

 

I just dropped off my 2021 G63 to take care of the recall earlier this morning and am waiting for my truck to be ready by the end of the day

 

I made an appointment with my dealer (MB Westminster (Denver area)) for this recall service 7 weeks ago for 4 weeks thereafter. I arrived 15 minutes early for the 8 a.m. appointment. Told the service rep I planned to wait for the vehicle since the service bulletin procedure appeared as if it required only a couple hours. The service rep told me they were booked and couldn't do the repair that day, but I could leave my vehicle and they would call me the next week when it was done. WTF!!! Are service appointments now only for when you show up to park you vehicle and drop off the key? Got up, told the rep I wouldn't be back and drove away. I'm sure the service manager's over-booking policy is winning accolades from the GM for never having an empty service bay or an idle mechanic, but pissed-off customers don't seem to matter. Certainly the dealership's loss, not mine. I'll go elsewhere.

 

If they have to order parts, like in this case, it would never be same-day service.

 

I always ask about parts availability after encountering this problem with a dealer on the differential locking actuator recall, and this dealer assured me the wiring harness was in stock if needed. I've revised my recall appointment scheduling questionnaire to include the following:

1. Is your service department aware of NHTSA safety recall # ___________?
2. Do you have a mechanic who is trained and capable (and preferably experienced) in performing this recall repair?
3. Will you have the replacement parts required by this recall available at the time of this appointment if such parts are required?
4. Will the recall repair be completed at the scheduled appointment time and within the service bulletin's estimated time?

Mercedes Benz doesn't seem to take NHTSA recalls seriously, except for when it halts deliveries. MB is more concerned with the small cost associated with making parts available than with the inconvenience that their design and manufacturing screw-ups cause their customers. MB should be doing a better job taking care of customers who have purchased $140K vehicles from them. I've never owned any vehicle that has logged 5 recalls over any length of time, much less 5 recalls in 3 years.

 

When the VIN is run the recalls all pop up, so they would definitely know.
When I schedule service, I get an automatic email from the dealer and the recall #s are there.
As for parts, they might order in advance of the appointment, but I'm not sure and it may differ per dealer.

 

Bummer, will have someone drive the beast to the dealer.

 

If you’re not driving off-road this is hardly urgent.