If you could change three things about your dealership...
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From: Afghanistan / South Florida / Camp Lejeune, NC
2008 BMW M6, 2008 Ducati 1098, 2008 Ducati Monster S2R1000, 1971 Ducati Scrambler
If you could change three things about your dealership...
If you could change only three things about your local Mercedes-Benz dealership, what exactly would you change?
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Joined: Jan 2002
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From: New Jersey
2006 E500 4matic Wagon
Norm--you get mints?!
I am on the quest for a decent service dept. I used to get chocolates at Millennium, in Bridgewater, NJ, but then they refused to let me talk to the Service Manager when they failed to fix my brake sensor for the 4th time and made me wait 3 weeks for an appointment. And I bought the car there too...
I will answer in terms of my current one, MB Morristown, which I use solely b/c my service advisor is a total MB fanatic and actually scares me a bit. He's trying to convince me to chip my car...
1. I want an MB loaner. I don't want a Corolla from Enterprise.
2. I want an EZ pass. Not only do I get put in a Japanobox, but you expect me to wait in line to pay my tolls?
3. I want them to either dry my car after washing it or not wash it at all, b/c it is always completely water-stained by the time I pick it up.
I am on the quest for a decent service dept. I used to get chocolates at Millennium, in Bridgewater, NJ, but then they refused to let me talk to the Service Manager when they failed to fix my brake sensor for the 4th time and made me wait 3 weeks for an appointment. And I bought the car there too...
I will answer in terms of my current one, MB Morristown, which I use solely b/c my service advisor is a total MB fanatic and actually scares me a bit. He's trying to convince me to chip my car...
1. I want an MB loaner. I don't want a Corolla from Enterprise.
2. I want an EZ pass. Not only do I get put in a Japanobox, but you expect me to wait in line to pay my tolls?
3. I want them to either dry my car after washing it or not wash it at all, b/c it is always completely water-stained by the time I pick it up.
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300ce
..............I want them to employ people that know something about the cars they sell and service. It is just beyond my amazement that the source of most wrong information about mercedes vehicles is from mercedes dealerships. If you want accurate info, run, run run away from the dealer.
.............Second, I want them to recognize that aftermarket parts and accessories are here to stay and stop acting like if you have some aftermarket part in your mercedes, tht entitles them to treat you with contempt. Infact, smart dealerships like PArk Place motors in dallas have many aftermarket parts for their customers and MB enthusiasts to enjoy.
...............Thirdly, hire good mechanics who actually are mechanics not replcement specialists. Anytime you take your car to a dealer, they just replace the part in question. Nice when your car is under warranty but sucks when it is not. So many MB owners are very afraid to keep their cars past the warranty period.
Many times, there is nothing wrong with the old part. You find that out when the new part starts misbehaving like the one it replaced. You then read the manual, visit a forum, etc and fing out the real problem and fix it yourself. It is well known that MB dealerships have no good mechanics, no one that actually knows how to fix things.
Ted
.............Second, I want them to recognize that aftermarket parts and accessories are here to stay and stop acting like if you have some aftermarket part in your mercedes, tht entitles them to treat you with contempt. Infact, smart dealerships like PArk Place motors in dallas have many aftermarket parts for their customers and MB enthusiasts to enjoy.
...............Thirdly, hire good mechanics who actually are mechanics not replcement specialists. Anytime you take your car to a dealer, they just replace the part in question. Nice when your car is under warranty but sucks when it is not. So many MB owners are very afraid to keep their cars past the warranty period.
Many times, there is nothing wrong with the old part. You find that out when the new part starts misbehaving like the one it replaced. You then read the manual, visit a forum, etc and fing out the real problem and fix it yourself. It is well known that MB dealerships have no good mechanics, no one that actually knows how to fix things.
Ted
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Joined: Dec 2001
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From: Dallas
C32 AMG
They only have three or four good-looking young women hanging around asking if you need anything. I think one or two should personally attend to me whenever I come into the dealership.
Unless my wife is with me.
Actually, I am very happy with Park Place in Dallas.
Unless my wife is with me.
Actually, I am very happy with Park Place in Dallas.
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Thread Starter
MBWorld Fanatic!
Joined: Nov 2001
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From: Afghanistan / South Florida / Camp Lejeune, NC
2008 BMW M6, 2008 Ducati 1098, 2008 Ducati Monster S2R1000, 1971 Ducati Scrambler
I agree, dealerships would be a lot more educated if they spent mabye 10 minutes a day reading these forums.
Some of the salesmen at my dealership have never even heard of Renntech before!
Some of the salesmen at my dealership have never even heard of Renntech before!
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Originally posted by jswedberg
They only have three or four good-looking young women hanging around asking if you need anything. I think one or two should personally attend to me whenever I come into the dealership.
They only have three or four good-looking young women hanging around asking if you need anything. I think one or two should personally attend to me whenever I come into the dealership.
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From: Houston, Tx
E320 sportline
Personally I would change nothing about mine, Ofcourse my dealership is privately owned by a family and not a corperation that is only out to get money, when my father and I were out looking for a used car for me we asked for an older E ( now if you know this dealership you would know that 99 % of their used cars are no more than 3 or so years old, and 100 % were bought there and serviced there for it's life ). Well instead of sending us off to a newer car we were sent the model we asked for. Also, every time i get my car service i get what they have VIP service there, the car is completely detailed inside and out. My car is serviced by the head mechanic there of 23 years ( we know him personally so that helps a bit ) and everybody is well, as nice as can be. There is just a difference like Day and Night between corperation Dealerships and privately owned.
Thread Starter
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From: Afghanistan / South Florida / Camp Lejeune, NC
2008 BMW M6, 2008 Ducati 1098, 2008 Ducati Monster S2R1000, 1971 Ducati Scrambler
The privately owned dealerships are usually much better than the ones owned by large companies such as AutoNation, etc.
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John Deere
BenzE,
It may be way too much of a stretch for you, but I'd recommend David Michael in Freehold, on Rt 9.
Always take appointments about a week out (not bad), now provide MB loaners (last week, I got a loaded C240 with only 80 miles on it. Not a rockey, but beats Enterprise), EZ Pass if you want it (they'll ask), AND....
free bagels with cream cheese to take with you.
My only complaint is the $500 service visits.
It may be way too much of a stretch for you, but I'd recommend David Michael in Freehold, on Rt 9.
Always take appointments about a week out (not bad), now provide MB loaners (last week, I got a loaded C240 with only 80 miles on it. Not a rockey, but beats Enterprise), EZ Pass if you want it (they'll ask), AND....
free bagels with cream cheese to take with you.
My only complaint is the $500 service visits.
Originally posted by BenzE
Norm--you get mints?!
I am on the quest for a decent service dept. I used to get chocolates at Millennium, in Bridgewater, NJ, but then they refused to let me talk to the Service Manager when they failed to fix my brake sensor for the 4th time and made me wait 3 weeks for an appointment. And I bought the car there too...
I will answer in terms of my current one, MB Morristown, which I use solely b/c my service advisor is a total MB fanatic and actually scares me a bit. He's trying to convince me to chip my car...
1. I want an MB loaner. I don't want a Corolla from Enterprise.
2. I want an EZ pass. Not only do I get put in a Japanobox, but you expect me to wait in line to pay my tolls?
3. I want them to either dry my car after washing it or not wash it at all, b/c it is always completely water-stained by the time I pick it up.
Norm--you get mints?!
I am on the quest for a decent service dept. I used to get chocolates at Millennium, in Bridgewater, NJ, but then they refused to let me talk to the Service Manager when they failed to fix my brake sensor for the 4th time and made me wait 3 weeks for an appointment. And I bought the car there too...
I will answer in terms of my current one, MB Morristown, which I use solely b/c my service advisor is a total MB fanatic and actually scares me a bit. He's trying to convince me to chip my car...
1. I want an MB loaner. I don't want a Corolla from Enterprise.
2. I want an EZ pass. Not only do I get put in a Japanobox, but you expect me to wait in line to pay my tolls?
3. I want them to either dry my car after washing it or not wash it at all, b/c it is always completely water-stained by the time I pick it up.
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Joined: Jan 2002
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From: New Jersey
2006 E500 4matic Wagon
RB88:
Dude, Freehold? I'm going to give it a try. Play some Springsteen on the way there. And then, to the shore!
I'm due for the B service, the first since I passed the 50k mark... The bagels had better be fresh. Who do you deal with there?
Dude, Freehold? I'm going to give it a try. Play some Springsteen on the way there. And then, to the shore!
I'm due for the B service, the first since I passed the 50k mark... The bagels had better be fresh. Who do you deal with there?
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From: Stockholm, Sweden
C200 Kompressor
I'd change just about everything - in fact I will change dealer from now on. But ok, three things:
1. Replace thier current techs (since they seem unable to fix the simplest things) with good ones.
2. Give me a loaner (any kind would be nice, not necessary a MB) when my car is brought in.
3. Educate the people on the billing-department (I've been charged the wrong amount on tree consecutive occations!)
Conclution: My dealership sucks!
1. Replace thier current techs (since they seem unable to fix the simplest things) with good ones.
2. Give me a loaner (any kind would be nice, not necessary a MB) when my car is brought in.
3. Educate the people on the billing-department (I've been charged the wrong amount on tree consecutive occations!)
Conclution: My dealership sucks!
Thread Starter
MBWorld Fanatic!
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From: Afghanistan / South Florida / Camp Lejeune, NC
2008 BMW M6, 2008 Ducati 1098, 2008 Ducati Monster S2R1000, 1971 Ducati Scrambler
Originally posted by DtS
3. Educate the people on the billing-department (I've been charged the wrong amount on tree consecutive occations!)
3. Educate the people on the billing-department (I've been charged the wrong amount on tree consecutive occations!)
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I wouldn't change anything except the location.. MB North Greenway is well.. on the other side of town.. there is Park Place tho but they give camry's and not C230's.. lol hard to decide there.. :P
also the park place has ferrari's and other exotics all the time while the greenway is more user friendly..
also the park place has ferrari's and other exotics all the time while the greenway is more user friendly..
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Joined: Mar 2002
Posts: 62
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From: Texas
Current : '91300D Turbo (124) & 89 190D Past: 240D / 300SD / 300D Turbo(123)
I would move it from Temple Texas to Clear Lake ! What a great dealership.... Garlyn Sheldon is tops.... that is why I drove 260 miles to purchase from them
Last edited by Ted; Aug 19, 2002 at 12:10 AM.
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From: Sevierville, TN
2000 CLK320 Cabrio 2020 E 450 Wagon '92 VW
1) The service advisors should be customer focused...totally;
2) They should concentrate on what the customer is saying, and;
3) They should make a best effort to do whatever it takes to make the customer content or at lest feel as if they are.
How can this be accomplished? Require every Mercedes-Benz service advisor to work at a Lexus dealership for a month to see how this is done and done right. I tired of being at ****tail parties with my fellow MB owners listening to all (including me) complain about their lousy service departments while the Lexus group enthusiastically raves about theirs. I’m just jealous, I guess.
P.S. I am amused that the censoring mechanism on this forum removes "kock" from "kocktail party, yet leaves **** and f*ck in the title of other people's titles.
2) They should concentrate on what the customer is saying, and;
3) They should make a best effort to do whatever it takes to make the customer content or at lest feel as if they are.
How can this be accomplished? Require every Mercedes-Benz service advisor to work at a Lexus dealership for a month to see how this is done and done right. I tired of being at ****tail parties with my fellow MB owners listening to all (including me) complain about their lousy service departments while the Lexus group enthusiastically raves about theirs. I’m just jealous, I guess.
P.S. I am amused that the censoring mechanism on this forum removes "kock" from "kocktail party, yet leaves **** and f*ck in the title of other people's titles.
Last edited by woodyww; Aug 19, 2002 at 02:10 PM.
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From: Stockholm, Sweden
C200 Kompressor
Originally posted by Accord
Tree times is a lot!
Tree times is a lot!
THREE (or 3) times it is!
