cobac

Not sure if this is the best place to post this.... I'm looking for a good dealer in the NY area to service my Mercedes. I bought my car out of state so it's too far to use that Mercedes dealer for service.

Any recommendations? Or bad news? I hear this dealer is one of the best and owned by MB.....that probably doesn't mean much though.

Thanks

J Lucas

They are good but they are a bunch of snobs...Dealership is top notch though and they have an SLR and maybach on the showroom floor..

ldangeli

All MB dealers are snobs. The one by me has the SLR and Maybach as well. You can always try Fort Lee, NJ right over the bridge. If you are going to the west side, the dealer by the Javits Center is the closest.

Hope that helps. Call MBUSA, ask for your local dealers and their ratings. That should help you. Don't expect to get a loaner from the dealer as you didn't purchase it there, they will give you a hard time.

J Lucas

the "dealer by the javitz center" is MB of Manhattan...

IluvS500

I dont think asking MBUSA for ratings on dealers is exactly the best place to do so, the ratings are probably way off to what customers really feel.

Spriro

I found this website when I was looking for service pricing.
I find this dealer has a very reasonable pricing compare to the ones that we have here in Washington DC area.

MB Huntington

ldangeli

Lucas, thank you, as always, for correcting me..

cobac

Thanks for this info.... I don't think driving to Albany for a loaner car is worth it!! I guess it is time to schedule a vacation while they hold my car hostage for a week or so...

ldangeli

Where are you located? I know a buddy of mine used to call the SM's like three weeks in advance to get a service loaner. He didn't buy his from there either.. So maybe that will help.

EddieGTP

My Service Manager is John King. I am pretty happy with their service and the wait time for an appointment is about 2 weeks.

BUT BUT BUT

They couldn't fix an a/c heater problem that I had. So I gave Silver Star, in Queens, a call on Friday, my appointment was set for Monday. I don't know why I never called them before. Apparently, some temp sensor was out.

Generally, MB Manhattan was much better. I purchased my car from MB Greenwich and was not treated as a customer should have.

One thing, about MB Manhattan: if you do bring your car in for service and want to be driven to work, you must make sure your name is on the list!!! Do that when you first come in, that way, the van doesn't leave without you.

The worst place for service in the NY TriState area: MB Greenwich. (You can do an search on the Edmunds car forums for this stealership!)...

cobac

They have a VAN? Thats cool...is it a G class at least? LOL, just kidding.... How about the MB Service Wagon/ML? How funny would it be when 5 of us get dropped off across the street from their park avenue showroom on the way to work "Oh, all our 60-120k cars are broken" Very supershuttle like....

That is good to know, thanks for the info... I got an appointment within 1 week.... Part of the grocery list is to replace the dash... I hope they don't $%*# this up...I'm sure they have seen a lot of these. The other is the trunk lid rusting around the trunk cylinder and one other spot, I hope they replace this without much grief.... to be honest I am really dreading going in to deal with this after dealing with Jaguar dealers in NJ and the grief they give you over a pristine car...

I figure the car will be there for a while as the service woman said "OMG...hmm".... maybe that helped getting an appointment soon....

kostas

Rallye Roslyn Mercedes.... thats where my family has gone for all out mercedes and bmw's and i would never go anywhere but there