Service Advisor: "I can't give you a quote for prepaid maintenance."
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Out Of Control!!
Joined: Sep 2018
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From: unbegrenzt
2017 GLE350 4MATIC
Service Advisor: "I can't give you a quote for prepaid maintenance."
As the title states. I spoke to my normal Service Advisor today, and asked for a quote on a 40/50k or a 40/50/60k prepaid maintenance package. He said "I can't get into the system to give you a quote, because your current plan is not closed out yet." I pressed him and asked the question in three different ways, and the answer was the same each time.
Is it true, that dealers "can't get into the system" to generate a quote on additional prepaid maintenance, if a vehicle has a currently unfulfilled prepaid maintenance contract?
What is the going price for 40/50k and 40/50/60k plans for a W166 GLE350 4MATIC?
My vehicle status:
2017 GLE350 4MATIC
purchased in late 2018, preowned with 3,000 miles, I am the second owner
10/20/30k prepaid maintenance package purchased by me shortly after I purchased the vehicle
My local dealership performed the 10k and 20k services, on time (very close to the actual 10k and 20k mileage achievements)
Vehicle has 25k miles today
30k service is yet to be redeemed
Is it true, that dealers "can't get into the system" to generate a quote on additional prepaid maintenance, if a vehicle has a currently unfulfilled prepaid maintenance contract?
What is the going price for 40/50k and 40/50/60k plans for a W166 GLE350 4MATIC?
My vehicle status:
2017 GLE350 4MATIC
purchased in late 2018, preowned with 3,000 miles, I am the second owner
10/20/30k prepaid maintenance package purchased by me shortly after I purchased the vehicle
My local dealership performed the 10k and 20k services, on time (very close to the actual 10k and 20k mileage achievements)
Vehicle has 25k miles today
30k service is yet to be redeemed
Thread Starter
Out Of Control!!
Joined: Sep 2018
Posts: 14,672
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From: unbegrenzt
2017 GLE350 4MATIC
Does anyone have input on this question - can Mercedes Sales or Service provide a price estimate for a prepaid maintenance plan, if an existing prepaid maintenance plan is active and not fully redeemed on a vehicle?
Thread Starter
Out Of Control!!
Joined: Sep 2018
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From: unbegrenzt
2017 GLE350 4MATIC
Update:
I received a quote from another dealer. $1750 for 40k/50k/60k prepaid maintenance, for a 2017 GLE350 4MATIC.
1. Is this a good price?
2. Why did this dealer give me a price quote, and my usual dealer insisted a quote is not possible?
I received a quote from another dealer. $1750 for 40k/50k/60k prepaid maintenance, for a 2017 GLE350 4MATIC.
1. Is this a good price?
2. Why did this dealer give me a price quote, and my usual dealer insisted a quote is not possible?
Junior Member
Joined: May 2017
Posts: 36
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From: West (by God) Virginia
83 300D 617T(retired), 96 E300 606n/a(retired), 99 E300 606T(retired), 07 E320 BT, 14 E3504M
Don't be too hard on your service advisor.. keep in mind, some dealerships operate differently than others.... Some will only let sales guys sell prepaid service/wheel and tire protection, etc., while others could care less. It really all depends.
Your vehicle (if memory serves me correctly) will be due for Engine Air Filter and Spark Plugs at 50k, and transmission service at 60k. If those services are included, it does seem like a fairly reasonable price... also, keep in mind you will be getting two major services and one minor out of this plan... all-in-all, not bad. Just my opinion...
If you are DIY or know an indy, you will save $ over the dealer, even if you do follow M-B service sheets.
Your vehicle (if memory serves me correctly) will be due for Engine Air Filter and Spark Plugs at 50k, and transmission service at 60k. If those services are included, it does seem like a fairly reasonable price... also, keep in mind you will be getting two major services and one minor out of this plan... all-in-all, not bad. Just my opinion...
If you are DIY or know an indy, you will save $ over the dealer, even if you do follow M-B service sheets.
Super Member
Joined: Sep 2017
Posts: 738
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From: Orlando, FL
2016 E400 Coupe (C207)
Be aware that there are very few actual services being performed for this exorbitant amount of money, particularly with Service B. If you actually view the Maintenance Service Sheet for your car, you'll find that you're paying them to do things like check your horn, wipers, lights, tire pressure, etc.
Member
Joined: Sep 2013
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From: Arkansas
2003 CLK 320 convertible
Be aware that there are very few actual services being performed for this exorbitant amount of money, particularly with Service B. If you actually view the Maintenance Service Sheet for your car, you'll find that you're paying them to do things like check your horn, wipers, lights, tire pressure, etc.
Thread Starter
Out Of Control!!
Joined: Sep 2018
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From: unbegrenzt
2017 GLE350 4MATIC
Thanks to all for the comments.
Does anyone have input on the questions?
1. Is this a good price?
2. Why did one dealer give a price quote, and the other dealer insisted a quote was not possible?
Does anyone have input on the questions?
1. Is this a good price?
2. Why did one dealer give a price quote, and the other dealer insisted a quote was not possible?
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Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
I can't tell you why one dealer said they couldn't give you a quote; I've been able to obtain quotes on such things from multiple dealers across the country.
If it wasn't clear, my original post above was in response to your question as to whether you'd been offered a "good price".
If it wasn't clear, my original post above was in response to your question as to whether you'd been offered a "good price".
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Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
Otherwise, consider paying them only for the tasks you lack the tools, space, and/or skills to do (e.g., oil/filter change, brake fluid flush, cabin filter, etc.).
Super Member
Joined: Sep 2017
Posts: 738
Likes: 163
From: Orlando, FL
2016 E400 Coupe (C207)
Thread Starter
Out Of Control!!
Joined: Sep 2018
Posts: 14,672
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From: unbegrenzt
2017 GLE350 4MATIC
Latest quote for a 2017 GLE350 4MATIC with 31k miles:
40k and 50k services $1300
40k, 50k and 60k services $2000
How do these prices compare with others’ recent experience?
40k and 50k services $1300
40k, 50k and 60k services $2000
How do these prices compare with others’ recent experience?
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Posts: 8,384
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2019 G70 6MT & 2022 Ford Maverick XL
Do you not have any Benz specialist shops around you that can perform work like spark plug changes or transmission services? Seems like that would be the way to go. Dealer prices are crazy.
Thread Starter
Out Of Control!!
Joined: Sep 2018
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From: unbegrenzt
2017 GLE350 4MATIC
The main purpose of this thread is to understand from other members, the going price for PPM.
