Dealer Disconnected My Dashcam After I Dropped It Off
Thread Starter
Member
Joined: Jun 2006
Posts: 241
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From: Las Vegas, NV
2019 AMG C43, 2019 GLC 300, 1988 BMW 528E
Dealer Disconnected My Dashcam After I Dropped It Off
I dropped off my SUV on Friday at the dealership in Henderson, NV. They drove my car to a parking space in the back of the lot and then disconnected my dashcam (which is mounted to the front windshield; exterior video only, not interior). I picked up my car on Saturday afternoon and noticed they took the wire out of the camera and I plugged it back in.
I had been using this dealer for service on my cars for over 10 years and this has never happened before. I feel this is shady but am wondering if this is common practice before I respond to the "how was your service" email I received from the dealership.
Do dealers normally disconnect a customer's camera - it feels wrong to me; they should not even be touching my camera. What are they trying to hide?
I am due for service on my AMG and now I feel hesitant to bring it there... do I have reason to be concerned?
I had been using this dealer for service on my cars for over 10 years and this has never happened before. I feel this is shady but am wondering if this is common practice before I respond to the "how was your service" email I received from the dealership.
Do dealers normally disconnect a customer's camera - it feels wrong to me; they should not even be touching my camera. What are they trying to hide?
I am due for service on my AMG and now I feel hesitant to bring it there... do I have reason to be concerned?
Last edited by venezzia; Jan 23, 2023 at 01:15 AM.
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
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2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
I would worry; show the manager that video that shows parking the car up till disconnecting the dash cam and ask why it was disconnected
Last edited by PeterUbers; Jan 23, 2023 at 12:49 AM.
Thread Starter
Member
Joined: Jun 2006
Posts: 241
Likes: 1
From: Las Vegas, NV
2019 AMG C43, 2019 GLC 300, 1988 BMW 528E
I will just take the AMG to get an oil change and will WAIT for it to be done and tell them that no test driving and no disconnecting the dash cam!
Out Of Control!!
Joined: Nov 2018
Posts: 11,432
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From: San Francisco Bay Area
2019 C63CS
It's common. Your car is on private property. Without getting permission from them it's illegal for you to record them on video. There are laws. You are allowed to record in public, but not on private property.
Out Of Control!!
Joined: Jun 2004
Posts: 13,799
Likes: 3,229
2014 E63S; AMS 100 octane ECU dyno tune; EDOK TCU tune; BB intakes; sprintbooster
Interesting. If it's standard procedure after you talk with the manager then nothing nefarious necessarily is happening and no need to worry.
https://rennlist.com/forums/991/1257...ng-on-car.html
https://rennlist.com/forums/991/1257...ng-on-car.html
Thread Starter
Member
Joined: Jun 2006
Posts: 241
Likes: 1
From: Las Vegas, NV
2019 AMG C43, 2019 GLC 300, 1988 BMW 528E
I'm going to try to service my car at the other dealership in town and if that goes awry, I will have to find an independent Mercedes service garage. I found an awesome BMW garage (Sin City BMW) but they don't work on other German cars.
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Joined: Dec 2019
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I hear what you're all saying about this seems common and illegal to video, whatever, BUT.... I got annoyed when I got home after the incident so I started looking at BMW SUV's and saw they have 360 degree cameras outside their vehicle as well as "in car" cameras that you can see LIVE views from. So does that mean that BMW mechanics will somehow disable the cameras when they are working on the vehicles? I don't think so. Makes me want to get a BMW, if not for all the trouble it would be to do so. I do love my Mercedes car & SUV, but I'm disappointed with the service they provide now. Not only did they disconnect my camera, but they left food residue on my backseat. So, obviously something shady went on. Why would they have food in my backseat? They should not be eating anywhere near my car when they are working on it.
I'm going to try to service my car at the other dealership in town and if that goes awry, I will have to find an independent Mercedes service garage. I found an awesome BMW garage (Sin City BMW) but they don't work on other German cars.
I'm going to try to service my car at the other dealership in town and if that goes awry, I will have to find an independent Mercedes service garage. I found an awesome BMW garage (Sin City BMW) but they don't work on other German cars.
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Joined: Nov 2007
Posts: 431
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From: Delray Beach, Fl
GLC SUV 350e4 Verde Silver Metallic
In Florida dash cams are legal, there are a few laws that COULD get in the way, at least in FL: windshield obstruction, electronic audio surveillance (I have my audio turned off), the ability to use footage in court ( could be helpful if your not at fault especially with your insurance company).
I guest the bottom line is check your state & county laws.
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Thread Starter
Member
Joined: Jun 2006
Posts: 241
Likes: 1
From: Las Vegas, NV
2019 AMG C43, 2019 GLC 300, 1988 BMW 528E
I hope so, too!
