MBRACE Refunds
Thread Starter
Senior Member
Joined: Oct 2018
Posts: 380
Likes: 100
From: Orlando, FL
2017 550SL - 2018 560S
MBRACE Refunds
I had 2 active subscriptions to MBRACE services when Mercedes discontinued MBRACE in 2025. I should have received 2 refunds for $557.95 each. Both refunds were briefly posted to my credit card account on 1-9-2026, but then vanished on 1-11-2026. I called MBRACE about the missing refunds; they advised me to contact ecesupport@verizonconnect.com. I sent an email to exesupport, but never received a response. I tried calling Verizon, but I got the runaround.
Mercedes appears to have no intention of assisting customers attempting to collect a refund for their prepaid, cancelled MBRACE contracts.
Have any MBWorld members had any success obtaining their refunds? If yes, please post the details of who to contact.
Mercedes appears to have no intention of assisting customers attempting to collect a refund for their prepaid, cancelled MBRACE contracts.
Have any MBWorld members had any success obtaining their refunds? If yes, please post the details of who to contact.
Newbie
Joined: Jan 2026
Posts: 1
Likes: 0
GLE 43 AMG
I had 2 active subscriptions to MBRACE services when Mercedes discontinued MBRACE in 2025. I should have received 2 refunds for $557.95 each. Both refunds were briefly posted to my credit card account on 1-9-2026, but then vanished on 1-11-2026. I called MBRACE about the missing refunds; they advised me to contact ecesupport@verizonconnect.com. I sent an email to exesupport, but never received a response. I tried calling Verizon, but I got the runaround.
Mercedes appears to have no intention of assisting customers attempting to collect a refund for their prepaid, cancelled MBRACE contracts.
Have any MBWorld members had any success obtaining their refunds? If yes, please post the details of who to contact.
Mercedes appears to have no intention of assisting customers attempting to collect a refund for their prepaid, cancelled MBRACE contracts.
Have any MBWorld members had any success obtaining their refunds? If yes, please post the details of who to contact.
Refund got posted as pending transaction from Jan13 to Jan 15th on my bank account, but vanished without being credited. Called MBrace, they told me to send email to ecesupport@verizonconnect.com, which i did, but of course no response.
Pretty sad impression, this was my last Mercedes, never again.
Out Of Control!!
Joined: Nov 2018
Posts: 11,405
Likes: 5,326
From: San Francisco Bay Area
2019 C63CS
As far as I know, other than in California, subscriptions are largely non-refundable, so I think the refunds they promised were voluntarily and maybe they went back on their promise. In California they must refund them by law, so did anybody in Cali get the refund?
Newbie
Joined: Apr 2026
Posts: 1
Likes: 1
Still no refund
I’ve been patiently waiting for my refund for months. Said to give them until March 30th and we are now at April 6th. Has anyone received their refund ? Anybody found any other contact information other than the ecesupport@verizonconnect.com email?
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2001 S600 V12 Sold, 2011 Jaguar XFR Sold, 2017 S550 4-Matic, 2018 S63 AMG Sedan
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Newbie
Joined: May 2026
Posts: 1
Likes: 0
2017 C300 CAbriolet
I received 2 notices and no compensation. Called multiple times to hear standard recording and promise for refunds by March 31. Sent 2 emails to verizon-connect with no response. Both Dealership and MB Support unwilling to help. Crappy service. Disappointed in MB.
