fiasco at dealer and mudflap update
Thread Starter
Member
Joined: Oct 2007
Posts: 200
Likes: 0
GL550
fiasco at dealer and mudflap update
I took the GL to the dealer yesterday to have my lighted doorsills installed and the rear mudflaps put on.
4 hours after I drop it off I get a call that they are missing a part for the sills (wiring harness) and must order it. The car is torn apart. Would I like them to put it back together? Um, yes??
When I arrive to pick up the truck, already annoyed about the sills, they tell me that mud flaps don't fit on the 550, and those haven't been installed either. Would I like the parts dept to take them back? Again...yes?
So, nothing got done. Oh, I take that back. They did undo my kid's car seat and throw it willie nillie on the back seat. So my husband got to spend 15 mins re-installing that.
They did also enjoy the Harmon Kardon as they changed my radio station.
I didn't even get my chrome bits installed (fins and switch covers) because it's been way colder than 69 degrees and I'd rather wait than screw it up.
4 hours after I drop it off I get a call that they are missing a part for the sills (wiring harness) and must order it. The car is torn apart. Would I like them to put it back together? Um, yes??
When I arrive to pick up the truck, already annoyed about the sills, they tell me that mud flaps don't fit on the 550, and those haven't been installed either. Would I like the parts dept to take them back? Again...yes?
So, nothing got done. Oh, I take that back. They did undo my kid's car seat and throw it willie nillie on the back seat. So my husband got to spend 15 mins re-installing that.
They did also enjoy the Harmon Kardon as they changed my radio station.
I didn't even get my chrome bits installed (fins and switch covers) because it's been way colder than 69 degrees and I'd rather wait than screw it up.
Senior Member
Joined: Oct 2007
Posts: 282
Likes: 1
From: New Jersey
2013 GL 450
Oh Chicky that really sucks, sorry to hear that. That would really **** me off. Somebody should have known the parts involved. I don't get it.
Also, the rear mud flaps. I just called and ordered them yesterday. First the guy said they couldn't be done on a 550 and I said are you sure, I thought the rear ones could. Then he came back and said, ok you're right the rear ones can be installed. So now I'm really confused.
Keep us posted on your debacle.
Also, the rear mud flaps. I just called and ordered them yesterday. First the guy said they couldn't be done on a 550 and I said are you sure, I thought the rear ones could. Then he came back and said, ok you're right the rear ones can be installed. So now I'm really confused.
Keep us posted on your debacle.
MBWorld Fanatic!
Joined: Aug 2003
Posts: 5,517
Likes: 20
From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Bummer Chicky...hope all works out well.
On the rear mudflaps...I will check next week at FJ when I take mine in for the mirror fix. The confusion on whether the rear mud flaps fit or do not fit concerns me because I don't want some tech jury-rigging the install to "make" them fit.
On the rear mudflaps...I will check next week at FJ when I take mine in for the mirror fix. The confusion on whether the rear mud flaps fit or do not fit concerns me because I don't want some tech jury-rigging the install to "make" them fit.
Member
Joined: Nov 2007
Posts: 83
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From: Auburn, California
2016 GL63 & 2008 S550
Beware the Brushed aluminum on the door sills, it is very sensitive to scratches.
After the 608mi trip over Thanksgiving to Paso Robles (15mpg = 1 fill up @ 100.00) we noticed when we got home that there was a slight scratch in the aluminum portion of the door sill on the driver side. It was just enough to reflect off of the interior lighting and drive me nuts over the last day or so.
I always try to be careful to step way over the lighted aluminum unit during entrance and egress to the vehicle, but I've noticed valets, or even the MB service techs that wash it for free at the dealer, tend to rub or scrape their feet on the sill and the plastic molding around it. This often leaves dirt or rubber residue that I've found only a magic eraser can take away easily (Mac interior is tough to keep spotless). I've been guilty in it with my Birkenstock sandals, and ecpecially try to pay attention with my harder-soled shoes that can SCRATCH as well.
Given that only two of us drive the GL over the weekend, we're guilty of the scratch
Do you know if you can order these as a single unit?
Aside from the unfortunate scratch, it was a great trip. The GL can sure haul those cases of wine, luggage, and 4 passengers quite well. Very happy that I won the coin toss over the S550 for the trip
I'll also be installing my wings this weekend, if the weather is nice.
After the 608mi trip over Thanksgiving to Paso Robles (15mpg = 1 fill up @ 100.00) we noticed when we got home that there was a slight scratch in the aluminum portion of the door sill on the driver side. It was just enough to reflect off of the interior lighting and drive me nuts over the last day or so.
I always try to be careful to step way over the lighted aluminum unit during entrance and egress to the vehicle, but I've noticed valets, or even the MB service techs that wash it for free at the dealer, tend to rub or scrape their feet on the sill and the plastic molding around it. This often leaves dirt or rubber residue that I've found only a magic eraser can take away easily (Mac interior is tough to keep spotless). I've been guilty in it with my Birkenstock sandals, and ecpecially try to pay attention with my harder-soled shoes that can SCRATCH as well.
Given that only two of us drive the GL over the weekend, we're guilty of the scratch
Do you know if you can order these as a single unit?
Aside from the unfortunate scratch, it was a great trip. The GL can sure haul those cases of wine, luggage, and 4 passengers quite well. Very happy that I won the coin toss over the S550 for the trip
I'll also be installing my wings this weekend, if the weather is nice.
Last edited by CommanderCody; Nov 24, 2007 at 10:20 AM.
MBWorld Fanatic!
Joined: Apr 2007
Posts: 1,046
Likes: 1
From: Colorado Rocky Mtns.
'06 A6 & '08 GL550
That's a bummer Chicky. I was watching with interest on your mud flaps, because I ordered the same prior to delivery of my 550. When it arrived and they began to install all of our accessories, they told me at that time that the mud flaps wouldn't work on the 550. So, I've been wondering whether or not your dealer would have better success.
Hang in there on the lighted sills. You'll like them I promise. It's just too bad that the dealer wasted so much of your time.
Hang in there on the lighted sills. You'll like them I promise. It's just too bad that the dealer wasted so much of your time.
Junior Member
Joined: Aug 2007
Posts: 72
Likes: 0
From: North Carolina
BMW 335 Conv.; MB GL 320CDI
Chicky,
You should write a letter to the dealer about the service you recieved. I am sure that the owner would want to know that his service techs were messing with your stations and showed a total lack of respect with regard to your child seat. The only way he can tell that his employees are not providing the proper level of service is if customers complain. Let them have it!!
You should write a letter to the dealer about the service you recieved. I am sure that the owner would want to know that his service techs were messing with your stations and showed a total lack of respect with regard to your child seat. The only way he can tell that his employees are not providing the proper level of service is if customers complain. Let them have it!!
Member
Joined: Oct 2007
Posts: 106
Likes: 0
From: Taft, CA
GL450, 99 Road King
Chicky I sure hope they make up for it on your next vist, Like you I'd be way (&*^ off. I'm just like you...DON'T change my radio, it's on that channel for a reason....the reason is...I HATE RAP CRAP!!
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MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,548
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From: LA LA Land
'07 GL 450, '02 S 80 T6
Chicky - sorry to hear about your experience. My $0.02 -
1. When the dealer calls you to survey the service, rake them over coals. Do not be shy and speak up.
2. Write to the dealership.
3. Call your SA and talk to him nicely. Explain how you are disappointed and really expected better. At that time ask him to make a note too that your radio should not be touch whenever your car comes in. They will then put it on every work order every time you go in.
1. When the dealer calls you to survey the service, rake them over coals. Do not be shy and speak up.
2. Write to the dealership.
3. Call your SA and talk to him nicely. Explain how you are disappointed and really expected better. At that time ask him to make a note too that your radio should not be touch whenever your car comes in. They will then put it on every work order every time you go in.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,548
Likes: 3
From: LA LA Land
'07 GL 450, '02 S 80 T6
Originally Posted by CommanderCody
Given that only two of us drive the GL over the weekend, we're guilty of the scratch
Enjoy the car, don't sweat the small stuff.
Super Member
Joined: Jun 2005
Posts: 516
Likes: 0
From: Oakville, ON
'12 ML350
Sorry to read about your service troubles Lisa, hopefully they'll rectify the situation shortly.
But this brings up an interest thought: should we call out dealers by name who provide excellent and horrendous service experiences? It seems the owners' experiences are all over the map and IMHO it would be helpful to all current and prospective owners about which dealers to look for and which to avoid.
Hopefully a public forum like this will serve as a wake up call for dealers who provide poor service to their customers.
This reflects my experience with Audi when I had leased an '04 A8L and ownership experiences were all over the map when it came to dealership services. Luckily, I received top notch service and while I wish I could say that for the other owners, it was just not the case and some stories were just unbelievable.
But this brings up an interest thought: should we call out dealers by name who provide excellent and horrendous service experiences? It seems the owners' experiences are all over the map and IMHO it would be helpful to all current and prospective owners about which dealers to look for and which to avoid.
Hopefully a public forum like this will serve as a wake up call for dealers who provide poor service to their customers.
This reflects my experience with Audi when I had leased an '04 A8L and ownership experiences were all over the map when it came to dealership services. Luckily, I received top notch service and while I wish I could say that for the other owners, it was just not the case and some stories were just unbelievable.
Senior Member
Joined: Sep 2007
Posts: 487
Likes: 0
2007 ML 500
I took the GL to the dealer yesterday to have my lighted doorsills installed and the rear mudflaps put on.
4 hours after I drop it off I get a call that they are missing a part for the sills (wiring harness) and must order it. The car is torn apart. Would I like them to put it back together? Um, yes??
When I arrive to pick up the truck, already annoyed about the sills, they tell me that mud flaps don't fit on the 550, and those haven't been installed either. Would I like the parts dept to take them back? Again...yes?
So, nothing got done. Oh, I take that back. They did undo my kid's car seat and throw it willie nillie on the back seat. So my husband got to spend 15 mins re-installing that.
They did also enjoy the Harmon Kardon as they changed my radio station.
I didn't even get my chrome bits installed (fins and switch covers) because it's been way colder than 69 degrees and I'd rather wait than screw it up.
4 hours after I drop it off I get a call that they are missing a part for the sills (wiring harness) and must order it. The car is torn apart. Would I like them to put it back together? Um, yes??
When I arrive to pick up the truck, already annoyed about the sills, they tell me that mud flaps don't fit on the 550, and those haven't been installed either. Would I like the parts dept to take them back? Again...yes?
So, nothing got done. Oh, I take that back. They did undo my kid's car seat and throw it willie nillie on the back seat. So my husband got to spend 15 mins re-installing that.
They did also enjoy the Harmon Kardon as they changed my radio station.
I didn't even get my chrome bits installed (fins and switch covers) because it's been way colder than 69 degrees and I'd rather wait than screw it up.
Member
Joined: Sep 2007
Posts: 127
Likes: 0
From: NYC
2008 GL550 Obsidian Black/Black
Are the mudflaps you ordered 550 specific? If they try to fit mudflaps made for the 450/320 i don't think they'll work because of the tire size difference.They probably could fit but the tires would stick out beyond the flaps.
MBWorld Fanatic!
Joined: Aug 2003
Posts: 5,517
Likes: 20
From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Yeah...apparently there are no "matching" flaps for the 550. Could you shoot a pic or two showing how they look on the 450?
Member
Joined: Sep 2007
Posts: 139
Likes: 0
2008 GL450 / 1999 ML320
MBWorld Fanatic!
Joined: Aug 2003
Posts: 5,517
Likes: 20
From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Thanks for the pics. It looks like with the flares and tire width on the 550, the 450 flap would not provide "sling" from reaching the back bumper. I sent MBUSA a email today asking about the 550 flap availability and installation. I will post when I get a reply.
MBWorld Fanatic!
Joined: Feb 2007
Posts: 2,548
Likes: 3
From: LA LA Land
'07 GL 450, '02 S 80 T6
Originally Posted by nantucketsleigh
Your experience with a couple of simple add-ons reminds me that MB owner loyalty has a lot to do with your local dealer.
MBWorld Fanatic!
Joined: Aug 2003
Posts: 5,517
Likes: 20
From: Las Vegas, NV
2011 E350 Cabriolet..White and Almond Mocha
Mud Flaps for 550
I had my mirror problem dealt with today and they ordered a new mirror assembly so I will have to return for that.
I checked with parts and he said the data shows that the rear flap will work with the 550. The 550 web site also lists them (front and rear) but does not say you can't install the front ones with the running boards. So if that is in error, perhaps the parts reference is also in error. He gave me the part # 66528237 @ $128 a pair. I am not convinced the 450 flap will work with the 550 so I am waiting for MBUSA to respond to my email. Stumblefoots' service guy said it would not work!
I checked with parts and he said the data shows that the rear flap will work with the 550. The 550 web site also lists them (front and rear) but does not say you can't install the front ones with the running boards. So if that is in error, perhaps the parts reference is also in error. He gave me the part # 66528237 @ $128 a pair. I am not convinced the 450 flap will work with the 550 so I am waiting for MBUSA to respond to my email. Stumblefoots' service guy said it would not work!
Senior Member
Joined: Jun 2007
Posts: 459
Likes: 253
From: SD
Various
I had my mirror problem dealt with today and they ordered a new mirror assembly so I will have to return for that.
I checked with parts and he said the data shows that the rear flap will work with the 550. The 550 web site also lists them (front and rear) but does not say you can't install the front ones with the running boards. So if that is in error, perhaps the parts reference is also in error. He gave me the part # 66528237 @ $128 a pair. I am not convinced the 450 flap will work with the 550 so I am waiting for MBUSA to respond to my email. Stumblefoots' service guy said it would not work!
I checked with parts and he said the data shows that the rear flap will work with the 550. The 550 web site also lists them (front and rear) but does not say you can't install the front ones with the running boards. So if that is in error, perhaps the parts reference is also in error. He gave me the part # 66528237 @ $128 a pair. I am not convinced the 450 flap will work with the 550 so I am waiting for MBUSA to respond to my email. Stumblefoots' service guy said it would not work!
Thanks.
Member
Joined: Sep 2007
Posts: 181
Likes: 2
E320 & GL450
Oh Chicky that really sucks, sorry to hear that. That would really **** me off. Somebody should have known the parts involved. I don't get it.
Also, the rear mud flaps. I just called and ordered them yesterday. First the guy said they couldn't be done on a 550 and I said are you sure, I thought the rear ones could. Then he came back and said, ok you're right the rear ones can be installed. So now I'm really confused.
Keep us posted on your debacle.
Also, the rear mud flaps. I just called and ordered them yesterday. First the guy said they couldn't be done on a 550 and I said are you sure, I thought the rear ones could. Then he came back and said, ok you're right the rear ones can be installed. So now I'm really confused.
Keep us posted on your debacle.
I have sized the 450/320 flaps against the car (rear only as I have the RB installed) They fit tight against the paintwork and install through the wheel well liner. I think the extra 2 inches that the wheel well molding on the 550 will not make them line up to have the outside stick-um part mate with the 550 paintwork. Should be easy to check out at the dealer prior to purchase. They really look good ReachW!
Member
Joined: Sep 2007
Posts: 216
Likes: 0
From: Texas
'08 GL 320CDI
Did you ever hear from MBUSA? I'm trying to get mud flaps on our 320 with 19" wheels. Our dealer ordered them, then tried to install them and figured out they wouldn't work. They're still talking with MB. The part numbers they tried to use are front - 66528236 and back - B66528237.
Thanks.
Thanks.
Senior Member
Joined: Jun 2007
Posts: 459
Likes: 253
From: SD
Various
Thanks. I'll double check the part numbers with the dealer and check out dealerfit.
