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This 2015 diesel is equipped with the beautiful designo leather option. It looks great but there is soo much cracking happening on the seats and there is this tunneling happening on the arm rest. This ride has 41k kms (25k miles) on it. Question: is this normal or excessive? Possible that dealer will replace?
Ask the dealer... frankly the seat wear like that can be minimalised by having one seat memory set "lower" for getting in and out - and have 2nd seat memory set for "higher" driving position.. you have Italian Nappa grade leather - if you haven't owned a hi-line interior before - you need to adapt accordingly
Looks excessive to me. Talk to your dealer. I have designo and wasnt happy with wear on side lumbar of seat (exit/entry). Wasnt anywhere near what you are experiencing. Dealer fixed without any hesitation whatsoever. Agreed that $7,800 package should not wear like that.
I have a used 2014 that came with the drivers seat base looking just like yours, except in black. The back rest was fine though. It is the most used seat in the car and it must be taken care of using good leather products every now and then for a long-lasting seat. Leather, however high quality it may be of, can crack like that if not taken care of.
Mercedes does not stand behind their interior quality anymore...
These Mercedes seats look terrible especially given the premium price you pay. We have a new '17 GLE with seats that are horrible (MB Tex) & I can't get Mercedes to acknowledge the issue or rectify it. Have a friend that is considering cancelling his order on a '17 GLE 43 as Mercedes Corporate cannot guarantee him the seats will be free from defects! Crazy!!! Good luck getting them to make good on this, absolutely unacceptable! I am preparing a small claims suit myself, perhaps yoy should as well!
These Mercedes seats look terrible especially given the premium price you pay. We have a new '17 GLE with seats that are horrible (MB Tex) & I can't get Mercedes to acknowledge the issue or rectify it. Have a friend that is considering cancelling his order on a '17 GLE 43 as Mercedes Corporate cannot guarantee him the seats will be free from defects! Crazy!!! Good luck getting them to make good on this, absolutely unacceptable! I am preparing a small claims suit myself, perhaps yoy should as well!
What's the basis of your claim?
You are not satisfied with the wear cosmetic look of the leather?
These Mercedes seats look terrible especially given the premium price you pay. We have a new '17 GLE with seats that are horrible (MB Tex) & I can't get Mercedes to acknowledge the issue or rectify it. Have a friend that is considering cancelling his order on a '17 GLE 43 as Mercedes Corporate cannot guarantee him the seats will be free from defects! Crazy!!! Good luck getting them to make good on this, absolutely unacceptable! I am preparing a small claims suit myself, perhaps yoy should as well!
These Mercedes seats look terrible especially given the premium price you pay. Good luck getting them to make good on this, absolutely unacceptable! I am preparing a small claims suit myself, perhaps yoy should as well!
Yeah, shameful when Lexus, Acura, Lincoln, and even Honda has better looking/quality leather than MERCEDES.
Originally Posted by Jpkcpa
All I did was show my service tech and he agreed it was unacceptable
Edgewear on the seat from someone sliding over it getting in and out of the car, is not a defect, it's an owner who doesn't care. The armrest on the other hand, looks like it's cracked inside, as the ridge extends through two pieces of the leather and the seam. I have seen them break, not on a 222 but the supporting piece is plastic, it's possible it was smashed and is cracked but that will probably be replaced under warranty without question.
13' GL550, 10' GLK350, MKIV Supra Turbo, MKIII Supra Turbo
danielkon,
do you park your truck in the sun full time? To me it looks like it could use a good leather conditioner especially if you expose it to extreme temperatures constantly. Unfortunately, its too late to restore it back to what it used to be. I personally use Zaino Z-10 and Zaino Z-9 on all of my vehicles. If you treat leather like you treat your own skin (lotion, cleaning etc...) it should last a lot longer.
2022 E350 Diamond White Metallic, 2016 GLC300 Dakota Brown Metallic
Lexol makes a kit for cleaning and conditioning so does Griots. I have used both. Work great. I had the leather in my GLC sealed. It looks like new. My C class has MBtex
Last edited by dieseldoc; Jun 7, 2017 at 09:30 AM.
13' GL550, 10' GLK350, MKIV Supra Turbo, MKIII Supra Turbo
tresean1,
Its difficult to see that the piping is dirty or worn. If its dirty, i highly recommend that you try the Zaino leather cleaner to see if that helps. As with any leather product test in inconspicuous area prior to applying to the entire seat. If the piping is worn, and you vehicle is still under warranty take it to the dealership to have the service manager look at it. I noticed you're in VA. I have my Mercedes vehicles serviced at MB of Alexandria and have always had excellent service.
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