arbitrator

Just got in my GLB and the main digital display is completely black. Only the screen behind the steering wheel works. Mercedes Me is also not working. Any suggestions or am I looking at a service appointment?

BSG75

I think you should take it in. This is the first I’ve heard of this issue, but it’s always in the back of my mind.

arbitrator

Yes, I just dropped it off. In addition to the screen going black, the car started sending emails indicating that the battery was not charging.
The technician could not bring the screen back up quickly so I had to leave it at the dealer. Appears to be a computer system issue.

BSG75

I wonder if it just needs a “hard reboot” like a computer or smartphone? That might “wake” it up.

S-Vibes

Curious what the solution was for this issue?

Vladimir Livson

If I remember correctly, Mercedes issued a recall to approximately 342,000 vehicles associated with MBUX software glitch. Needed software update in order to fix the issue.

wireman218

MBUX UPDATE BLACK SCREEN 5-2021.pdf

skullbox15

This is my nightmare with all these new cars. We rely almost solely on the screens to see and do everything. I miss the old school mechanical gauges...

wireman218

I would hate to be out of warranty when all these digital screens go south.

dvenneman

There is good reason to miss them - we have been up-sold on technology for 40 years and now we are a slave and captive to it.

tbirdvet

I read that you can do a reset by pushing the phone and favorites button (by the touch pad) at the same time for about 10 secs.