Philamg

Sorry Matt, was just trying to make you aware in original post.

Could be that JP has received a "favourable" solution and cannot post any more.

dejongj

Nope - no change...still faffing about with Mercedes wanting to put different front to rear tyre types on my car. Despite the memo, despite it being 4wd. Let alone it being an AMG as well.

Philamg

Thanks for update JP, assume you didn't get anywhere with change to GLE, noticed on other forum that your dealer cannot get their car on 21's to behave like yours, surely this should make them agree that there is a FAULT with your car.

JoelCrow

I had this problem until my tire shop discovered I had 3 rear wheels on my car...they are staggered a half inch wider in the rear, so on the front the one bigger wheel/tire was rubbing.

swatty

It came like this from the factory ?

Matteus GLC AMG

Definitely not the tyre scrubbing issue discussed on this thread, but an unbelievable story nonetheless! If it was me, I wouldn't know whether to laugh or cry! As it's someone else, that decision is somewhat easier.....


(sorry...)

dejongj

agreed seems to be a mechanical fault. They will have it for a while. First swap the wheels from the other car to eliminate a fault there. Then they will work their way in from drive shaft to transfer box to gearbox etc. I really hope they can get to the bottom of it.

wmc021

Glad to hear dejongj that they are finally look into the issue for you.

Well I'm still waiting to hear back from MB Australia about mine....4 weeks now!
Good thing I'm not holding my breath!
Anyway will be contacting them next week for an update from MB Australia.
Apparently they have had very little people complain in Adelaide about the issue.

Let's see when the colder weather comes if that stays the same.
Oh well onwards and upwards

Matteus GLC AMG

Best of luck JP - I'm sure they'll get there in the end!

Matteus GLC AMG

F-Pace arrived - no crabbing issues - or any others so far (touch wood)

Philamg

Good to hear Matt, enjoy and let us know how you get on.

Matteus GLC AMG

Cheers Phil - Will do

lpriley32

You were concerned that this is a pervasive auto industry wide issue? Should I be concerned about the 2022 Evora that I am putting on my calendar.

Matteus GLC AMG

Hey JP - where did you get to with MB on this mate? Has the warmer weather alleviated the problem at all?

dejongj

Hey Matteus - no so much the warmer weather, it was 1 Degree celsius this morning But those BMW tyres have totally done the trick for me. The car is smooth and wonderful under all conditions.

Matteus GLC AMG

Er...BMW tyres?? Have I missed a thread or a bunch of posts somewhere on this then?

dejongj

Yes I guess so Basically the MO rated tyres in 21" are no good. The moment they get changed to exactly the same Continental SportContact 5 with Star rating (BMW/Rolls Royce) all is well.

Matteus GLC AMG

That's great news JP, very glad to hear it!! Still struggling to work out how I missed your updates on this as it wasn't on this thread was it? Anyway, very happy you got sorted!! now you just need to do a quick trade-in to get the 63!!


(Same for me - my F-pace is lovely, but the SVR version is just around the corner....)

bips

I've been discussing crabbing with my dealer in the last week or two. He (eventually) admitted that he had noticed it once or twice, mainly on the 21" wheels, but hadn't had any customer complaints. He's a fairly straight guy, unlike a lot of car salesmen, so I believe him.

In an odd coincidence, no sooner had I raised it with him than MB Australia issues a memo to all dealers, mentioning the issue, and providing them with the UK letter to get customers to sign. My straight dealing salesman is not a happy camper. I observed that had I been required to sign, I wouldn't have bought one. I also am of the view that it's not just a minor comfort issue, as the letter suggests. Some of the photos posted here and on other forums have shown quite bad tyre wear. I got a pained nod of acknowledgement back from him to these two points.

But the interesting thing is that it's not just the GLC that this letter applies to. There are other new 4matic vehicles that it relates to as well. I think MB is in for a rough time in RHD countries once this hits the automotive press.

Matteus GLC AMG

As you will have seen in dejongj's post above, one of the worst afflicted buyers here had his problem sorted by switching from the originally fitted tyres to the same brand tyres available I the secondary market (with a 5 star rating). I would pursue this avenue if I was you.

bips

I was aware of the tyre switch solution in dejongj's case. I don't have the problem myself, and esp not since switching to 19" non-runflats. I was only discussing crabbing with my dealer out of interest, given the reports here. The point of my post today was simply to illustrate the extent to which MB is still in denial in RHD countries around the globe, and that the Continental star rated tyre is not being offered here as a solution.

Philamg

Things have changed in the UK since the memo you refer to.
In another memo to dealers MB admitted that there is an issue with RHD cars and any owner with the issue can change their tyres for all season tyres at MB'S expense.
New cars coming from the factory have these fitted, I collected my car on March 1st with summer tyres fitted and I am having all seasons fitted in November (our winter).

bips

I confess I haven't followed the UK developments all that closely, although as I said I was aware of the tyre change solution. I wasn't aware of a second MBUK memo.

Which makes this memo from MBA all the more puzzling. Why are they running behind MBUK? Do they not know of this second memo? Or do they think that the prevalence of crabbing is much less than in the UK and they can get away without the tyre change solution? Or Aussie owners have been less vocal and exerted less pressure?

Philamg

Hi bips

Below is copy of memo sent to UK dealers in February, obviously applies to Australia:

24 February 2017


For the attention of Market Area Directors, Sales Directors, After Sales Directors, General Managers, Sales Managers, After Sales Managers, CSU Managers


Dear Colleague

Further to our interim update last week, we are now able to provide a more detailed technical explanation regarding this issue.

Due to the positioning of the front axle differential on right hand drive cars, the steering position differs very slightly compared to left hand drive models. When the steering is on full lock this steering angle difference can result in the front tyre skipping sensation. This is more pronounced during cold weather and when larger wheels and low profile tyres are fitted.

We can assure you that our technical specialists, as well as independent experts such as DEKRA, concur that the cars remain completely safe to drive.

Fitment of All Season tyres counteracts the sensation. We are therefore securing sufficient stocks of these to provide to customers who find this uncomfortable.

· Mercedes-Benz Cars UK will contact GLC customers who have already registered a Compass complaint:
• Customers with 17”, 18”, 19” and 20” tyres will be offered a set of All Season tyres (once available) and fitment free of charge
• For GLC 43 AMG customers who have cars with 21” tyres, a 21” All Season tyre is not currently available. We will offer these customers the option of taking 20” wheels and All Season tyres, or waiting for 21” All Season tyre availability

· We would ask you to please do the same for GLC customer complaints that you have received and managed locally or for any future GLC complaints about this issue until further notice

· Please also take the following action for customers who have ordered their car but have yet to take delivery, and for future customers of existing dealer and pipeline stock until further notice:
• Please make sure they are aware of this characteristic.
• Customers proceeding with delivery have the option to take All Season tyres as soon as they are available or to wait and change to them if/when they experience this sensation in Winter 2017/18.
• For customers who do not wish to take delivery of their GLC with summer tyres, please offer a courtesy car until the All Season tyres are available for their car.

For all the cases above concerning provision and fitment of All Season tyres, please submit a goodwill claim against damage code 2113800.
We will provide updates concerning any interaction we have with your customers, together with availability of the aftermarket All Season tyres and the logistics process involved.

Yours faithfully




David George Sally Jones
Sales Director Customer Services Director
Mercedes-Benz Cars Mercedes-Benz Cars


Emma Passmoor

Customer Services MBuk

bips

Thanks. I went looking for the second memo and found it on the dedicated crabbing site. I forwarded it the the salesman I deal with at my dealer.

This is a MBUK memo, and it's not at all obvious that it applies to Australia. The MBUK memos date from February, don't they? If so, why did MBA issue the first one - requiring a waver to be signed - only in the last week or two, and not move straight to the second one?

My guess is that the issue is less prevalent here than in the UK. From what I've read, it is worse in cold & wet conditions, and we get less of that kind of weather here. So I think MBA is hoping to avoid the cost of the tyre swap solution. This reflects very poorly on them.

Does anyone have a scanned copy of the memo that I could slip my salesman?