Good news in Australia

https://whrl.pl/RfRRap


Poster is having the "knuckle fix' performed on his GLC, even though his vehicle is outside the manufacturer warranty period.

 

Hi All,

i see that that this thread is still going over the year and so has my issue with my GLC 43.

Since I took delivery in April 2017 I was never been able to appreciate owning this “luxury” purchase.

Beside the know crabbing issue and accelerated front tyre wear, my GLC has developed some other issue in the last 2 yrs:
~ wiper judder
~ burnt smell coming in the cabin.

To my surprise both when reported to the dealer, post investigation and apparently resolved, they were stamped as characteristic when I told them it’s nit fixed!

Anyways, thought to share this as from all the threads I’ve read so far I can’t seem to see anyone taking legal action. What is that about! After trying my best to work out things with the dealer and MB Au, I submitted my application to VCAT which is scheduled for confidential appointment.

Evidence been provided;
~ Multiple service reports detailing same issues been resolved and tested
~ Timeline showcasing the number of time the car has been sent for repair over same concerns
~ Report of car been independently diagnosed with issues

Burnt smell in the cabin.
I’ve experienced this mostly in summer when the oil temp close to 100 C. Unless you can get consistent temp during winter this will be less apparent.
Once the engine is at that ‘normal’ operating temperature, winding down your window a few inches or having your sunroof tilt open will crest a vacuum effect which will draw in the burnt smell. Do not be mistaken with exhaust fume of vehicle in front. This was acknowledged by testing at the dealer after I had to personally drive with a technician, investigated many time including involvement of MB engineers but to date has not been resolved.

I have a VCAT appointment in September, wish me luck...

 

Hi everyone,

It would seem that some people have been fortunate to have the knuckle replacement carried out. Would it be possible to know which dealerships have carried this out. I would like to go back to MBA and say well dealerships XYZ have done this what is going on with mine.

Thanks guys.

 

I think you have a GLC43.
No knuckle fix yet for that model, nor for 63 or 350d.
What State are you in ?

Suggest you monitor UK GLC site as they are RHD. They will be the first country to be approved if MB Germany has an engineering solution.
Your only solution to date is Continental tyres with “star” markings and only for the front tyres.

Good luck - If we hear anything I will post here for you as well.

 

Thanks Teckno, I am in NSW.

Hopefully a resolution won't be too far away.

 

[/QUOTE]
Hi there, i noticed that you said you know people who have signed the stat dec. I cam having the same issue as you and taking it further. Do you or can you possible get a copy of the signed stat dec??? Are you in Australia? Hope to hear form you soon.

 

So I've gone down the path of multiple complaints to MB Sydney service department about the crabbing / tire skipping / wear. After multiple wheel alignments tires at 38psi 2 sets of new tires I got the characteristic speech too. After reading this forum note I thought great finally a fix as I was going to sell the car as I simply hate driving it. BUT I have then sent at least 3 emails over the last 2 weeks via the contact page and not a single reply. Any suggestions of a number to call?

Also for those experiencing brake squeal my mechanic changed the pads to ATE pads (the same company who manufacture the braking system) Not a single squeak since.

 

Hidden menu for self changing brake pads on GLC

https://forums.mbclub.co.uk/threads/...on-glc.254286/

Hope this helps some of you.

As an aside, MB did change the design of brake pads for GLC to stop screeching, check part number based on your VIN.

Some owners had their pads replaced under warranty.

 

Duplicate post deleted by myself.

 

Earlier some readers wanted a contact at MBAu.
Personnel will change, but phone No & old style Fax, along with email should work........

Chloe Brasse
Customer Relations Specialist, Customer Assistance Centre
Mercedes-Benz Australia/Pacific Pty Ltd

44 Lexia Place, Mulgrave | Victoria, Australia, 3170
P 1300 300 896 | F +61 03 8554 3404 | E customerassistancecentre@daimler.com
http://www.mercedes-benz.com.au

Best of luck.

================================================== ==============

 

Hi guys,

First time Merc owner here. Wish you could help.

Bought an used GLC43 2 months ago. Completely love it when driving, nothing to complain except the crabbing issue compared with my previous AUDI Q5 3.0 TFSI.

The other day after about half an hour driving, I've noticed a strong metal and rubber burning/heating smell when I jumped off my car. So I walked around the engine bay area and noticed that the smell is from the engine bay.
Standing in front of the car, I can feel the heat coming from the grill with strong metal/engine smell. It smells normal but very strong and intensive compared other cars I've had. Then moving to both side, the smell comes from the wheel arches/wells with rubber heating/burning smell. It seems like the heat escapes from the wheel arches heats up the tyres and makes that rubber smell.

Here are some background information: comfort mode, normal driving, outside temp 15 C, water temp 3 white and 1 red left, oil temp 97C.

I went to local dealer the other day, and was told diagnosis shows nothing abnormal, and the service manager explained to me that the heat is because there are turbos on each side. It makes some sense for the massive heat from engine bay but not really persuasive for the tyre heating smell. So I'm seeking a second opinion from the owners here.

Sorry for the long story. That's really annoying as every time when I get off the car, I can smell it, and I keep worrying if there's something wrong. I've had 2 AUDIs with 3.0tfsi and a few 2.0T cars and never ever had such issue. Only once I smelled the engine heating smell was when I spirit drove my FOCUS ST in the mountain for over one hour.

My questions are:
1. Are you experiencing the same massive heat from the engine bay?
2. Is the heat coming from your wheel arches and making the front tyre smelly?

Thanks a lot!!!

 

Re tyre crabbing on GLC63.
Quote fron Australian site where owner looking to purchase new 63.

” @65289679 Yokat writes...
["In ordering the new 2020 GLC 63s Coupe, raised the crabbing issue and the salesman investigated with MB Australia and came back with the advice "apparently the tyre skip issue has been fixed in the 63". Here's hoping as I have placed an order. Currently have the 43 and a change in front tyres successfully masked the issue and the car is great, hoping the 63s experience is smooth "]

I seriously doubt this , but wish it is true for owners, Nothing out of UK, which has huge GLC, RHD ownership base for GLC 43 & 63 series.

 

i am currently in tribunal with MBA and Ofcourse they are claiming there is no issue with the car and we need to “prove an engineering fault”. I own a 2018 GLC43 and shredded from outer edge of tyres at 8,000kms..
Has left a very bitter taste in my mouth so appreciate any guidance on how to proceed. I have 2 weeks to gather supporting “evidence” against MBA and the GLC model tyre wear issue.
ACCC referred me to Fair trading NSW and they were unable to get a satisfactory response from MBA and as such recommended I take tribunal action.. this is such poor behaviour from MBA when it is obvious there is a design issue.
Again, I appreciate any direct guidance on how to proceed further

 

Dazmac8

Interesting post from a USA Mercedes site like ours here.

“ We have dropped to fall weather on some days down here in Texas and zero issues with crabbing still on the Continental ExtremeContact Sport summer tires.
On the Continental SportContact SSR stock tires, I was crabbing at 60*F. We got down to mid 50s in temperature this weekend and zero issues for me.

I have said this in several posts here, the crabbing was a tire problem on my GLC63, not suspension problem.
I have not experienced it in both ExtremContact Sport and ExtremContact DWS 06 tires. 17k miles on my 19 GLC63. “

Not sure if these tyres are available in Oz, but owners of 43/63 models might find this interesting.
Owners comment re issue is a tyre problem is an interesting variation on what has been written elsewhere, hope they are correct....
Good luck.
===============================

You have a tough ask. Car Manuf claim Intellectual Property and will not willingly open their books or engineering documents.

My only suggestion, if you cannot find an engineer to analyse the wear, you might find a suspension company.
Elsewhere in these forums there is a suspension company selling ‘fix’s ‘ for just this issue - KMC or something like that - it is all about camber, offset, etc.
Your defence may be a commercial solution from an accredited engineering company.
Combine that with the actual fix that Mercedes were forced to undertake for the massive RHD market in the UK, that had a spin off for Australia, with 100’s of GLC cars being converted for free.
I would expect the fact that MBAu have paid for development, design , manuf and now retro fitting of new steering knuckles to GLC is proof of a design characteristic gone wrong. The drive ratio of 43/63 series compared to 200/250 series seems to be the design hurdle that MBAu have not been able to ‘fix’ yet and insist that its a characteristic, and not a design issue of conversion from LHD to RHD markets.
Good luck.

 

Hope this helps with your ‘proof’.

============================================

"have agents in Australia" !!
.....where in Sydney

We often receive phone calls advising ordered a K-MAC kit from USA and now realise originally was from Australia.

Can supply $480 (in Aust dollars)
Postage $22

Should have been attachment with yesterday email showing instruction sheet Re settings - leave this up to alignment shop.

But with currently no Camber or Caster adjustment and kit allowing being able to set up to 2 degrees positive or negative should significantly improve that tyre crabbing you mention.
__________________
Front and Rear Camber and Caster kits are now available to suit virtually every Mercedes model 1968 to 2019!
K-MAC,"Experience" of (In-house) manufacturing Front and Rear adjustable Bushings and Strut top kits longer
than any other company.
Sedans, Coupes, Wagons, AMG, Black, SUV's, Vans - Sprinter,Vito.
www.k-mac.com Ph: 1888 812 8688
Please click here for full catalog

 

Hi people.
Got a GLC 250 when they first arrived in AU - Dealership in G Brothers in Mona Vale Sydney and had ongoing issues with it.
- Screen intermittently not turning on.
* Was advised faulty battery - was replaced.
- About 12 months later... - car not starting, starts after about 7-10 attempts (intermittent), cameras not working, safely drive features disarmed with alarms not working.
* Advised faulty battery again.. wanted me to pay $1000 to replace.. - Not great negotiated paying half under consumer protection act clearly doesn't seem like the battery has performed as expected.
- About 2 months later - "Transmission error" on screen. Car intermittently not starting, error messages and beeping that all safety features not working, screen intermittently not working.
** I have since moved states now in Vic so taking back to dealer not an option.. and expect they will just say its another faulty battery..
Clearly pretty annoyed and frustrated with the service and quality of the car...
Any advice appreciated... is anyone else having these issues.

 

Welcome to Victoria.
What part, country or city, east, west ? Helps recommend a Dealer.
Firstly has the car been serviced recently by a dealer and have they noted on documentation any software updates to car ?
Secondly from your prior records, did the dealer replace the the battery ‘regulator’, Ive forgotten the technical name but on the battery post there is a device with a ‘chip’ in it and some were found to be defective.
Thirdly, do you mostly do short trips at city speed, not much freeway at 100kph ?
GLC has had various battery issues with come failing more than others - when parked at home do you leave in unlocked ? Sometimes the car system never ‘sleeps’ and is always looking for keys to start or activate car features. It can pay to lock the car, then double click lock button on remote, you will see a tiny red light on the base of the remote - this puts the cars electrical system into a deeper sleep and reduces battery drain. You need to press unlock button on remote to open as it turns off keyless entry - this also helps stop thieves trying to clone your remote and steal your car.
Fourthly if your domestic situation allows it, it pays to say every 3-4 months put your battery on a battery charger - I use a CTEK unit, from Repco about 5.0 amp capacity that is AGM type charger so it matches the special battery in your GLC. It is easy to charge, you do not have to disassemble anything - slide red positive battery terminal cover open in engine bay, on right hand side looking into car and use the brass negative terminal same side but closer to headlight on aluminium strength bar. Set charger to AGM and let it do its thing for at least 12 hours.
Batteries are avail from AutoBarn, Repco etc at around $400 approx - they even fit for a small fee.
Let us know how you get on.

Here is a UK link for battery matters as ell -
https://www.carbuyer.co.uk/tips-and-...rce=newsletter

Good luck.

 

Sorry to hear you have problems.
To add to the 'maintenance advice from Teckno above ....which are all good!

Is the vehicle still under warranty ?? If so ..you should not be paying for anything ...including the battery. Many folk have had battery replacements under warranty.
It could be just a not so good battery .....but unlikely.
There have been other similar posts from early production run vehicles. ...but not so much, lately
It could be some sort of electrical cable connector issue. These can cause intermittent and 'strange' warning or fault messages as various sensor data goes missing.
These type of faults, can be time consuming for the service department to resolve or track down. ..so there is a natural tendency to avoid!
Suggested you go to the nearest MB dealer and discuss the situation with the service manager, discuss the history of the vehicle and work already done. they should have details of this anyway.
You should be firm and polite but impress upon them that this is an ongoing issue with the vehicle and should be sorted as it is not 'fit for purpose' in its current state.
Sadly some Service folk have a pre-set book of excuses ...if you don't get anywhere ..try another dealer ..if possible.
good luck.

 

Some good tips there but one observation about the keyless entry, as I understand it double pressing lock simply puts that key into low power. It does nothing to the car, nor its drain, and the car will still allow the second set of keys to unlock remotely.

 

Re 'double tap' using remote to lock car. On our model keyless entry disabled on key set use to lock.
I have not tried the second set of keys to see if they will open car without pressing remote to unlock.
From my readings I still believe ;double tapping; assists in putting some features in standyby or sleep. Several owners do this when going on holidays or leaving car at airport.
I will try and find reference.

 

The 2020 manual only refers to the feature reducing the battery usage of the respective key.

 

thanks this is helpful. Unfortunately the this was one of the first glcs that landed in the country so might be within that initial group.
It is with another dealer in south Yarra as we speak. I also suggest the staff at the initial g brothers in mona vale were possibly being lazy..

 

Hi Rob,

I recently took MB to the NCAT tribunal in Sydney because of the crabbing issues with my GLC63, I attended three sessions over several months, at the last session MB managed to get my case dismissed on a technicality. Because I use the car to visit clients occasionally, this is deemed as business use (even though I'm not an ABN holder and it's registered privately) and the tribunal hasn't got jurisdiction. I now have to go to court, I know when I do they will fight me all the way because they won't give in because there are so many of us experiencing these issues and if they fix my car, they will have to fix all our cars. Awesome customer service from MB, they even asked for their costs to be paid by me.
I have sent an email directly to the ACCC chairman, I think all the GLC owners who have signed the petition should all send an email to him, his name is Rod Sims, I read recently that he's taking these defective vehicle issues very seriously and is going to sue manufacturers directly.

its worth a try!

Ronnie

 

Just purchased a Mercedes-Benz GLC 300 SUV brand new and I'm having problem with water pump

 

Just purchased a Mercedes-Benz GLC 300 SUV brand new and I'm having problem with water pump