Has anybody been notified by MBUSA that a new Nav update was available?
10-26-2018, 01:04 AM
#1
Senior Member
Thread Starter
Has anybody been notified by MBUSA that a new Nav update was available?
Just wondering if anyone has actually been notified by MBUSA that a Nav update was available for their GLC Comand system? I was checking to see what the current Nav Version was and saw here:
https://mb.navigation.com/product-li...en_US/MBNA/USD that “MBUSA will reach out to Multi-Year Update Program customers when a map update is available for their vehicle.”
I had Ver. 11 installed in April during a recall service, but that happened because my Svc Advisor said they always check to see if your car has the current Nav version. Mine had V10 at the time.
https://mb.navigation.com/product-li...en_US/MBNA/USD that “MBUSA will reach out to Multi-Year Update Program customers when a map update is available for their vehicle.”
I had Ver. 11 installed in April during a recall service, but that happened because my Svc Advisor said they always check to see if your car has the current Nav version. Mine had V10 at the time.
Last edited by Vaboy; 10-26-2018 at 01:17 AM.
10-26-2018, 08:07 PM
#3
Member
No only does MB not notify you but the dealer does not know when the updates will be available. I had to keep checking back with the dealer to ask if the update had been issued. Pretty poor system if you want my opinion.
10-27-2018, 08:48 AM
#4
Super Member
I guess you'll have to do some research when it's coming time for you to get your yearly service to see what you need. As stated before, MB doesn't notify anyone of updates.
You need to check to see if one exists for your vehicle and ask for it at service time. They rarely volunteer to do these as they are time consuming.
You need to check to see if one exists for your vehicle and ask for it at service time. They rarely volunteer to do these as they are time consuming.
10-29-2018, 11:57 AM
#6
Senior Member
Thread Starter
Do you know the version number?
The bigger question I was wondering was.... has anyone actually been contacted by MBUSA that, “hey MB owner, there’s a new Navigation update available for your car.” Apparently that’s just marketing hype that they actually don’t do.
The bigger question I was wondering was.... has anyone actually been contacted by MBUSA that, “hey MB owner, there’s a new Navigation update available for your car.” Apparently that’s just marketing hype that they actually don’t do.
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10-29-2018, 11:43 PM
#8
No, I had mine in for service and they said there's an open recall.
10-29-2018, 11:45 PM
#9
10-29-2018, 11:56 PM
#10
10-30-2018, 04:43 PM
#11
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Just wondering if anyone has actually been notified by MBUSA that a Nav update was available for their GLC Comand system? I was checking to see what the current Nav Version was and saw here:
https://mb.navigation.com/product-li...en_US/MBNA/USD that “MBUSA will reach out to Multi-Year Update Program customers when a map update is available for their vehicle.”
I had Ver. 11 installed in April during a recall service, but that happened because my Svc Advisor said they always check to see if your car has the current Nav version. Mine had V10 at the time.
https://mb.navigation.com/product-li...en_US/MBNA/USD that “MBUSA will reach out to Multi-Year Update Program customers when a map update is available for their vehicle.”
I had Ver. 11 installed in April during a recall service, but that happened because my Svc Advisor said they always check to see if your car has the current Nav version. Mine had V10 at the time.
So, I called the number listed at the link you referenced above and spoke to a MB rep. He told me Ver. 11 is the latest version for the GLC, but I don't have too much confidence in his answer, quite frankly. I had to tell him what Version I presently had and I've had Ver. 11 since I took delivery back in Nov 2017. He said updates usually come out every 12-18 months and I asked if MB notifies me. He said they CAN, if I wanted to give him an email address, so I gave him the one that I use for the Mercedes Me app, etc. We'll see if any updates come through to that email or if just more marketing stuff from MB.
I'm also coming up on my 1 year service and will be sure to ask at that time, as well. The mystery continues and wish MB would update their tech in the GLC to handle both COMAND and Smartphone Integration, so one could just use the better phone (ACP/AA) nav. Oh well...
10-30-2018, 10:56 PM
#12
Senior Member
Thread Starter
Thanks for the follow up, Chrisk. What’s odd is they ALREADY have every Owners email address and know what programs you’re enrolled in. I had lots of chances to continue my Concierge subscription and the WiFi hotspot as their expiration approached. Now that I think of it, what do you want to bet that as our 3 years of free Nav updates approaches its expiration we’ll be notified BY EMAIL asking us to continue it at whatever the going price is? Why can’t they do that now for updates?
Like you said, oh well!
Like you said, oh well!
10-31-2018, 12:22 PM
#13
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Thanks for the follow up, Chrisk. What’s odd is they ALREADY have every Owners email address and know what programs you’re enrolled in. I had lots of chances to continue my Concierge subscription and the WiFi hotspot as their expiration approached. Now that I think of it, what do you want to bet that as our 3 years of free Nav updates approaches its expiration we’ll be notified BY EMAIL asking us to continue it at whatever the going price is? Why can’t they do that now for updates?
Like you said, oh well!
Like you said, oh well!
11-01-2018, 09:36 PM
#14
Senior Member
Thread Starter
In case anyone is wondering what the current Nav version is, mine was updated today while it was in for other service. No, I wasn’t notified by MBUSA that an update was available, but my SA says he always checks for updates. Doesn’t seem like a big deal to him, but if you don’t need to take your GLC in for service, you may never know an update’s available if you don’t know the current version number.
Map Version: N. America 2018/2019 V12
Map Version: N. America 2018/2019 V12
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George in KG (11-17-2018)
