GLC Class (X253) Produced 2016-2022

My 2020 GLC dealership experience

Old Jan 5, 2020 | 03:22 PM
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2020 GLC300
My 2020 GLC dealership experience

My 2010 MB E350 coupe was flirting with 100,000 miles. I have learned so much by reading the posts on this forum and I wanted to give back and share my experience acquiring a 2020 GLC.

I knew that I wanted a 2020 because of the MBUX system. None of the cars that were in inventory in the greater Los Angeles area had all of the options that I wanted; therefore, I specially ordered my own build. I did this back in late October, 2019. The sales person estimated that the car would be at the dealership sometime in the middle of January, 2020. At the time of ordering, I didn't know whether or not I was going to purchase the car or lease. I have never leased a car before and had lots of questions. However, whether purchasing or leasing, I knew enough that my negotiations started with negotiating the purchase price/capitalized cost of the car. At the time or ordering, I told the sales person that my expectations were a 10% discount off of MSRP. He said that was probably doable but that we needed to wait until the car actually arrived at the dealership.

Well, the car got to the dealership with 3 days left in December. I was happy about that because I believe getting a new car at the end of the year is the best time to negotiate. Well, I have to say this was the easiest negotiation I ever experienced. I had updated my research and decided that 11% was the discount I wanted. This was based upon the website TrueCar. The sales person didn't blink; although, my wife wanted a 12% discount. We did get an 11% discount off of MSRP. So, MSRP was 56,080 and the actual price to me was 49,911. For a variety of reasons, none of which I want to get into right now, we decided to lease the car for 3 years.

This is where it got a little manic......we were escorted into the finance department. What I am going to say I don't say flippantly......the finance guy was a DICK. He talked way too fast and both my wife and I had the feeling that he was insulted every time we asked a question. But, I was not going to let this guy confuse me or rush me with any part of this transaction. I know that he was getting frustrated because all he wanted to do was get us in, sign the papers, talk us into buying more stuff, and getting us out. I would have none of that; although my wife was ready to walk out without closing the deal.

I will have to say that it was my fault for allowing my wife's expectations to not be met. This was due to my inexperience in leasing a car. I did not calculate what the interest portion of the transaction would be correctly. But, after the finance guy explained it to me, I was ok. My wife, however.....not so much...but, she knew I wanted this car, I knew we got a good price and I knew that, at the end of the day, the calculation of the monthly payment was correct.

We are now both VERY happy with the car. Following are the details:

Mojave Silver
AMG line with 19" run flats
Night Package
Multimedia Package
Exterior Light Package
Panorama Roof
Chrome door handle inserts
AMG leather
Top-stitched MB-tex upper dash and door trim
Ventilated front seats
Premium package
12.3 inch digital instrument panel
Burmeister sound system
Driver assistance package

My wife and I both LOVE the Mojave Silver color...it is sort of like a pewter color with black leather interior. The Night Package, in my opinion, really brings it all together. I have never owned an SUV type car before, so this is a different ride for me. But, because my previous car was over 10 years old, I REALLY appreciate all of the new technology. The MB Connect App seems to work the way it is supposed to work; although, I am still playing around with it.

Anyways, as I said, other than the finance department part of the transaction, this was the easiest new car transaction that I have ever experienced. Because I had over 100,000 miles on my car, I thought it easier to just trade it in rather than going to CarMax. I don't think CarMax would have given me much more for the car, and it would have been kind of a hassle to drive to CarMax and then Uber back to the dealership. By the way, my sales person was Steve Leeisaranukul at the Simonson dealership in Santa Monica, California. If you are considering a new car, I would recommend Steve without any hesitation. He was both fair and kept to his word.



Last edited by bobcpa; Jan 5, 2020 at 06:34 PM.
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Old Jan 5, 2020 | 03:58 PM
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GLC 300d 4matic
Congratulations on your new car.
I presume this wasn't an order for a build but rather a car that was in stock somewhere!
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Old Jan 5, 2020 | 06:08 PM
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2020 GLC300
No.....this was a custom build......was not in stock anywhere
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Old Jan 5, 2020 | 06:17 PM
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W220
Would love to see a pic, not many cars in mojave silver with the AMG night package
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Old Jan 5, 2020 | 06:23 PM
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Originally Posted by bobcpa
No.....this was a custom build......was not in stock anywhere
That was a short lead time!
I ordered a car 1st week in November and don't expect delivery until March.....and I'm a lot closer to Germany than you are!!!
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Old Jan 5, 2020 | 06:31 PM
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2020 GLC300
Pic of Mojave Silver with Night Package

Originally Posted by Daniel6L
Would love to see a pic, not many cars in mojave silver with the AMG night package
Hey Daniel6L, I just uploaded a pic and it is now attached to my original post.

Bob
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Old Jan 5, 2020 | 09:10 PM
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Originally Posted by decorily
That was a short lead time!
I ordered a car 1st week in November and don't expect delivery until March.....and I'm a lot closer to Germany than you are!!!
Proximity to Germany has nothing to do with delivery time!

My friend in Austria ordered plain production MB while back in August and it got delivered in late November...

Patience my friend, patience...
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Old Jan 6, 2020 | 12:24 AM
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GLC300 (mine) GLK250 (wife's)
My 2017 looks identical to your car (night package and all). I too had an almost painless experience until I got to the after sales guy. I looked at the inventories of local dealers on line and found the exact car at a dealer about 80 mi away. I did my research, called and made an offer and suggested a trade-in price for my car. The sales guy took my number, called me back about 15 min later and tried to move me a bit on the trade in but accepted my offer. I made it clear that I didn't want to to drive 80 mi just to get into a haggling session, he agreed. Everything went great until I went into the finance guy who was really annoying and didn't want to take "no" for an answer. He REALLY wanted me to buy some useless extras but finally gave up.
BTW 3 yrs in and I still love the car. Good luck with yours, wish I had MBUX!!
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Old Jan 6, 2020 | 03:17 AM
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Past 03 SL500,03 C240, 07 E350, 07 ML350, 10 ML350,11&14 E350 X2 2017 E300, 2017 C350e & 2000 S500
Finance guy (harris I believe) at MB of Encino is also a huge dick!
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Old Jan 6, 2020 | 01:43 PM
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2020 GLC 300, 2017 Lincoln MKZ
Congrats on your new vehicle. It looks awesome!
And thanks for sharing your buying experience!

I noticed you didn't get the parking assistance package.
Without it do you just get a plain backup camera without the surround view?
Does it come with front sensors if you don't get the parking package.

Thanks
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Old Jan 6, 2020 | 05:41 PM
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2020 GLC300 (ED re-delivery pending)
Looks very nice. We're finalizing an order for a very similar vehicle... in Obsidian Black
Adding Parking Assist package and deleting the Pano roof and Driver Assist package.
Also getting a few add-ons like wireless charging, heated steering wheel, and insulated glass
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Old Apr 29, 2020 | 02:57 PM
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19 GLC300 4M (lunar blue/black/black ash aluminum),17 GLE350 4M (selenite grey/ espresso/eucalyptus)
Originally Posted by pcbrew
Looks very nice. We're finalizing an order for a very similar vehicle... in Obsidian Black
Adding Parking Assist package and deleting the Pano roof and Driver Assist package.
Also getting a few add-ons like wireless charging, heated steering wheel, and insulated glass
sweet ride. Wish your glc many miles
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