GLC Class (X253) Produced 2016-2022

Mercedes Me

Old Sep 10, 2022 | 11:32 PM
  #1  
ajmtbm's Avatar
Thread Starter
Super Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2017
Posts: 632
Likes: 57
From: Trumbull, CT USA
Mercedes-Ben GLC300 4Matic
Mercedes Me

Anyone here have issues logging into Mercedes Me (2017-earlier version)

I was unable to get on for about a week then it worked for a few days and now its been at least a week that i can't login. Tried to call but was on hold for a long time finally gave up.

Keeps saying system error.when i try to launch the app
Reply
Old Sep 11, 2022 | 08:00 AM
  #2  
fun33's Avatar
Senior Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2018
Posts: 380
Likes: 100
From: Orlando, FL
2017 550SL - 2018 560S
Same for me. Mercedes Me stopped working for me on September 6th. We have 2 phones and Mercedes Me will now not work on either. I was able to speak to Mercedes Technical service on Sept 7th. They confirmed the app was down and they had received many complaints from others. They could not provide any information of when it will be fixed. I have uninstalled Mercedes Me from my phone multiple times with zero results when I reinstalled it.I use the app mostly for putting addresses into the car - MUCH easier than doing the same with the care controls. I also have occasion to use the tracking history when I leave my car for service overnight. When I call the service department they tell me they are working on the car but the tracking history shows the car was parked in their lot, in the same place, for multiple days and was never moved.
Reply
Old Sep 11, 2022 | 03:38 PM
  #3  
ajmtbm's Avatar
Thread Starter
Super Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2017
Posts: 632
Likes: 57
From: Trumbull, CT USA
Mercedes-Ben GLC300 4Matic
Originally Posted by fun33
Same for me. Mercedes Me stopped working for me on September 6th. We have 2 phones and Mercedes Me will now not work on either. I was able to speak to Mercedes Technical service on Sept 7th. They confirmed the app was down and they had received many complaints from others. They could not provide any information of when it will be fixed. I have uninstalled Mercedes Me from my phone multiple times with zero results when I reinstalled it.I use the app mostly for putting addresses into the car - MUCH easier than doing the same with the care controls. I also have occasion to use the tracking history when I leave my car for service overnight. When I call the service department they tell me they are working on the car but the tracking history shows the car was parked in their lot, in the same place, for multiple days and was never moved.
Thanks so much for the feedback! You saved me a lot of time on the phone for sure. Like you, I also use the address entry a majority of the time, though with such a hot summer I definitely used the remote start more than usual the past couple of months.
Hopefully they get it straightened out soon
Reply
Old Sep 13, 2022 | 12:54 PM
  #4  
ajmtbm's Avatar
Thread Starter
Super Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2017
Posts: 632
Likes: 57
From: Trumbull, CT USA
Mercedes-Ben GLC300 4Matic
Originally Posted by fun33
Same for me. Mercedes Me stopped working for me on September 6th. We have 2 phones and Mercedes Me will now not work on either. I was able to speak to Mercedes Technical service on Sept 7th. They confirmed the app was down and they had received many complaints from others. They could not provide any information of when it will be fixed. I have uninstalled Mercedes Me from my phone multiple times with zero results when I reinstalled it.I use the app mostly for putting addresses into the car - MUCH easier than doing the same with the care controls. I also have occasion to use the tracking history when I leave my car for service overnight. When I call the service department they tell me they are working on the car but the tracking history shows the car was parked in their lot, in the same place, for multiple days and was never moved.
Good news. Phone had an app update, updated it and it looks like it's working again.
Reply
Old Sep 14, 2022 | 06:55 AM
  #5  
fun33's Avatar
Senior Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: Oct 2018
Posts: 380
Likes: 100
From: Orlando, FL
2017 550SL - 2018 560S
Installed the Mercedes Me update last night. Has some additional features. Just happy to have it working again.
Reply
Old Sep 14, 2022 | 06:48 PM
  #6  
mikapen's Avatar
MBWorld Fanatic!
15 Year Member
Shutterbug
Community Influencer
Community Favorite
 
Joined: Oct 2009
Posts: 6,987
Likes: 2,187
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by ajmtbm
Thanks so much for the feedback! You saved me a lot of time on the phone for sure. Like you, I also use the address entry a majority of the time, though with such a hot summer I definitely used the remote start more than usual the past couple of months.
Hopefully they get it straightened out soon
Address entry is one thing that seems to continually improve. I can enter destinations from my calendar, my address book, or Google maps, by using the share function.
And instead of using Google maps, you can just begin saying or typing a destination's name, like Bob's Restaurant, and it autocompletes until you've entered enough for your destination to be at the top of the list, then enter.
Reply
Old Sep 14, 2022 | 09:43 PM
  #7  
ajmtbm's Avatar
Thread Starter
Super Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2017
Posts: 632
Likes: 57
From: Trumbull, CT USA
Mercedes-Ben GLC300 4Matic
Originally Posted by mikapen
Address entry is one thing that seems to continually improve. I can enter destinations from my calendar, my address book, or Google maps, by using the share function.
And instead of using Google maps, you can just begin saying or typing a destination's name, like Bob's Restaurant, and it autocompletes until you've entered enough for your destination to be at the top of the list, then enter.
I have only sent from the app not the other methods you mentioned. is that from a desktop computer or phone? how is it done?
Reply
Old Sep 15, 2022 | 12:42 PM
  #8  
mikapen's Avatar
MBWorld Fanatic!
15 Year Member
Shutterbug
Community Influencer
Community Favorite
 
Joined: Oct 2009
Posts: 6,987
Likes: 2,187
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Originally Posted by ajmtbm
I have only sent from the app not the other methods you mentioned. is that from a desktop computer or phone? how is it done?
Open the Mercedes Me app on your phone, go to the little arrow lower right, click on the "Search for an address, city, or POI," then start talking.
Kind of like sitting in the drivers seat and saying "take me to..."

Also from the phone, you can go to contacts, maps, Tripadvisor - virtually any search that shows an address, then hit the "share" icon and your Mercedes Me app will show up - hit Enter and you have populated the M Me app destination, hit Send. That's on my Android.

Last edited by mikapen; Sep 15, 2022 at 12:46 PM.
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Old Sep 18, 2022 | 08:40 AM
  #9  
ajmtbm's Avatar
Thread Starter
Super Member
5 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2017
Posts: 632
Likes: 57
From: Trumbull, CT USA
Mercedes-Ben GLC300 4Matic
Yes, I see what you mean now. Agreed, much better over time for sure. Early on I remember it barely found anything, and I regularly went to Google maps to find an address then to the app to enter it in.
Reply

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Thread Tools
Search this Thread
Rate This Thread
Rate This Thread:
You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 02:30 PM.

story-0
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9
10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE