Port to Dealership Timeframe
Thread Starter
Member
Joined: Jun 2022
Posts: 91
Likes: 23
From: Great Neck, NY
2023 GLC300 4Matic SUV
Port to Dealership Timeframe
I ordered a 2023 GLC 300 SUV in the first week of May. The car was built in Germany and transported to Baltimore via ship. The car was delivered to Baltimore on June 28.
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
Last edited by KJWLI; Jul 20, 2023 at 03:02 AM.
Out Of Control!!
Joined: Nov 2018
Posts: 11,400
Likes: 5,324
From: San Francisco Bay Area
2019 C63CS
Did you mean July 8? If June 8, then it has been sitting there for over a month, but if July 8 then it hasn't even been two weeks, so a bit confused about your timeline. However, officially MB says cars can spend up to a week in customs, then 10-20 working days at the VPC on average and a week to get to the dealership so potentially 5-6 weeks until it arrives at the dealership. If the vehicle sustained damage from shipping, then it can be even longer. Unfortunately, the dealerships have no insight until it's being released from the VPC, hence all they can do is refresh a screen. They have to contact the VPC for a status on where your car is. If you have a good relationship with the dealership, they might do that, but not if it's been less than 2 weeks.
Last edited by superswiss; Jul 19, 2023 at 08:55 PM.
Junior Member
Joined: Mar 2019
Posts: 61
Likes: 2
From: New York City
GLC 43AMG
I ordered a 2023 GLC 300 SUV in the first week of May. The car was built in Germany and transported to Baltimore via ship. The car was delivered to Baltimore on June 8.
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
, the dealership is not getting your money. They want to sell cars.
Thread Starter
Member
Joined: Jun 2022
Posts: 91
Likes: 23
From: Great Neck, NY
2023 GLC300 4Matic SUV
Did you mean July 8? If June 8, then it has been sitting there for over a month, but if July 8 then it hasn't even been two weeks, so a bit confused about your timeline. However, officially MB says cars can spend up to a week in customs, then 10-20 working days at the VPC on average and a week to get to the dealership so potentially 5-6 weeks until it arrives at the dealership. If the vehicle sustained damage from shipping, then it can be even longer. Unfortunately, the dealerships have no insight until it's being released from the VPC, hence all they can do is refresh a screen. They have to contact the VPC for a status on where your car is. If you have a good relationship with the dealership, they might do that, but not if it's been less than 2 weeks.
Senior Member
Joined: Apr 2006
Posts: 436
Likes: 36
From: Barrington IL
2015 E 250, 1999 BMW M Roadster, 1939 International Harvester, 2023 GLC
Had the same experience Ordered Feb 29, shipped March 28, We just picked up July 5th. No good information from the dealer from April till it arrived.
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Junior Member
Joined: Mar 2023
Posts: 63
Likes: 8
From: USA
2023 GLC
Please make sure you take a look at the actual window sticker and make sure you are ok with any deletes.
Also, make sure you do a thorough test drive, if safe to do so and you are comfortable with it, try to exercise the lane keeping feature (mine is problematic),
