Port to Dealership Timeframe
07-19-2023, 08:05 PM
#1
Member
Thread Starter
Port to Dealership Timeframe
I ordered a 2023 GLC 300 SUV in the first week of May. The car was built in Germany and transported to Baltimore via ship. The car was delivered to Baltimore on June 28.
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
Last edited by KJWLI; 07-20-2023 at 03:02 AM.
07-19-2023, 08:48 PM
#2
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2019 C63CS
Did you mean July 8? If June 8, then it has been sitting there for over a month, but if July 8 then it hasn't even been two weeks, so a bit confused about your timeline. However, officially MB says cars can spend up to a week in customs, then 10-20 working days at the VPC on average and a week to get to the dealership so potentially 5-6 weeks until it arrives at the dealership. If the vehicle sustained damage from shipping, then it can be even longer. Unfortunately, the dealerships have no insight until it's being released from the VPC, hence all they can do is refresh a screen. They have to contact the VPC for a status on where your car is. If you have a good relationship with the dealership, they might do that, but not if it's been less than 2 weeks.
Last edited by superswiss; 07-19-2023 at 08:55 PM.
07-20-2023, 03:01 AM
#3
Junior Member
I ordered a 2023 GLC 300 SUV in the first week of May. The car was built in Germany and transported to Baltimore via ship. The car was delivered to Baltimore on June 8.
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
It has been sitting in Baltimore for 3 weeks. I can’t get any information from the dealership. The sales rep’s effort to find out what’s going on cnsists of refreshing a computer screen.
Am I wrong to think the car should be at the dealer by now?
, the dealership is not getting your money. They want to sell cars.
07-20-2023, 03:04 AM
#4
Member
Thread Starter
Did you mean July 8? If June 8, then it has been sitting there for over a month, but if July 8 then it hasn't even been two weeks, so a bit confused about your timeline. However, officially MB says cars can spend up to a week in customs, then 10-20 working days at the VPC on average and a week to get to the dealership so potentially 5-6 weeks until it arrives at the dealership. If the vehicle sustained damage from shipping, then it can be even longer. Unfortunately, the dealerships have no insight until it's being released from the VPC, hence all they can do is refresh a screen. They have to contact the VPC for a status on where your car is. If you have a good relationship with the dealership, they might do that, but not if it's been less than 2 weeks.
07-20-2023, 08:00 AM
#5
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2015 E 250, 1999 BMW M Roadster, 1939 International Harvester, 2023 GLC
Had the same experience Ordered Feb 29, shipped March 28, We just picked up July 5th. No good information from the dealer from April till it arrived.
07-20-2023, 11:27 AM
#7
Junior Member
Mine sat at the Baltimore VPC for 2 weeks in mid to late June. From what I heard while at the dealer, there are massive numbers of vehicles there. The reason, I’m not sure.
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07-21-2023, 10:28 AM
#10
Junior Member
Please make sure you take a look at the actual window sticker and make sure you are ok with any deletes.
Also, make sure you do a thorough test drive, if safe to do so and you are comfortable with it, try to exercise the lane keeping feature (mine is problematic),
