help glc 2023 boot sometimes not closing
Thread Starter
Newbie
Joined: Sep 2024
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help glc 2023 boot sometimes not closing
Hello,
Owning a x254 GLC. i noticed that when i click on any buttons to close the boot, sometimes the boot is not closing on the first button press.
example: i press the "close and lock" button, but the car is locking, mirrors are folding but the boot stays still and not closing. i need to press the button a second time to close the boot.
here are two vides where you can see / hear the button press but the boot is not moving.
dealer changed the buttons, but issue is not fixed
so i'm asking you guys: is this normal behavior? is this an issue? did anything similar happen to you? what could cause this?
Owning a x254 GLC. i noticed that when i click on any buttons to close the boot, sometimes the boot is not closing on the first button press.
example: i press the "close and lock" button, but the car is locking, mirrors are folding but the boot stays still and not closing. i need to press the button a second time to close the boot.
here are two vides where you can see / hear the button press but the boot is not moving.
dealer changed the buttons, but issue is not fixed
so i'm asking you guys: is this normal behavior? is this an issue? did anything similar happen to you? what could cause this?
Last edited by pesky_89; Sep 7, 2024 at 02:30 PM.
MBWorld God!
Joined: Dec 2019
Posts: 32,392
Likes: 6,330
Hello,
Owning a x254 GLC. i noticed that when i click on any buttons to close the boot, sometimes the boot is not closing on the first button press.
example: i press the "close and lock" button, but the car is locking, mirrors are folding but the boot stays still and not closing. i need to press the button a second time to close the boot.
here are two vides where you can see / hear the button press but the boot is not moving.
dealer changed the buttons, but issue is not fixed
so i'm asking you guys: is this normal behavior? is this an issue? did anything similar happen to you? what could cause this?
https://www.youtube.com/watch?v=-krQ-4yum28
https://www.youtube.com/watch?v=S1mKB4rKoKg
Owning a x254 GLC. i noticed that when i click on any buttons to close the boot, sometimes the boot is not closing on the first button press.
example: i press the "close and lock" button, but the car is locking, mirrors are folding but the boot stays still and not closing. i need to press the button a second time to close the boot.
here are two vides where you can see / hear the button press but the boot is not moving.
dealer changed the buttons, but issue is not fixed
so i'm asking you guys: is this normal behavior? is this an issue? did anything similar happen to you? what could cause this?
https://www.youtube.com/watch?v=-krQ-4yum28
https://www.youtube.com/watch?v=S1mKB4rKoKg
The first video seems like you woke the car up from standby after prolonged inactivity.
Thread Starter
Newbie
Joined: Sep 2024
Posts: 10
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hello, thanks for the reply.
i mostly use the close + lock button, but i recall it happens with both buttons. i just mainly use that one.
indeed, in the first video, the buttons are gray, meaning a standby mode, as you said. but when i press them, they turn red, the car is locking but the boot is not.
in the 2nd video tho, both buttons are red, so no standby.
i mostly use the close + lock button, but i recall it happens with both buttons. i just mainly use that one.
indeed, in the first video, the buttons are gray, meaning a standby mode, as you said. but when i press them, they turn red, the car is locking but the boot is not.
in the 2nd video tho, both buttons are red, so no standby.
MBWorld God!
Joined: Dec 2019
Posts: 32,392
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hello, thanks for the reply.
i mostly use the close + lock button, but i recall it happens with both buttons. i just mainly use that one.
indeed, in the first video, the buttons are gray, meaning a standby mode, as you said. but when i press them, they turn red, the car is locking but the boot is not.
in the 2nd video tho, both buttons are red, so no standby.
i mostly use the close + lock button, but i recall it happens with both buttons. i just mainly use that one.
indeed, in the first video, the buttons are gray, meaning a standby mode, as you said. but when i press them, they turn red, the car is locking but the boot is not.
in the 2nd video tho, both buttons are red, so no standby.
The first press was like "huh? You sure you want to close it? Think again!"
The second press was more like "oh so you indeed want to close and lock it, sounds like you meant it"
I wouldn't say it is normal but I don't have an X254 to compare with, for example the previous gen GLC as long as it didn't enter standby mode the first press usually reacts right away.
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'23 GLS450
You may need to shake the keyfob so the car registers it nearby. The reason why your car is protected from relay attacks also makes it difficult to get the car to do stuff if the keyfob is still!
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Thread Starter
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I really dont understand what i did wrong in the second video. Maybe it's my fault in first video because the buttons were turned off, but in the second,video it is just open followed by close within 10 seconds
MBWorld God!
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Honestly, if it was the key's issue, the tailgate should react immediately if you press the regular close tailgate button and not the lock and close button, the latter which requires a key to be present (therefore to search for a key signal) before it authentic and then executes the command. The fact that even the regular button doesn't react on the first press has nothing to do with the key. At least that is how I see this.
MBWorld God!
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To be honest, I am not sure, MB might had changed the behaviour of the X254 compared to the X253 for example, as if I recalled correctly, the X253 closes on first press. Need someone that has a X254 to chime in.
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Thread Starter
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Update:
the dealer from which i bought the car replaced the buttons, but the issue persisted. i showed them the videos but they didnt bother to respond
so i took the car to another dealer. one of my friends discussed with the director so i was not just a random glc owner.
told them the story with the boot, showed them the videos, told them about another random bug (instrument cluster display shutting down while driving and opening again).
while we were discussing, the issue with the boot happened when the service guy was there and saw it. told them he can try 100 times, it will not appear again. he needs to drive the car, lock it, wait a few minutes, drive the car again, and so on. Basically some intensive tests.
left the car for them to check, and they said they could not find anything. there are no errors logged, the boot closed on the first try when they tried and so on. they just did a software update to fix the cluster shutting down (they had errors for this).
so that is it: they couldn't find ****, they said to make more videos and and they will get in contact with mercedes to see wtf is happening
the dealer from which i bought the car replaced the buttons, but the issue persisted. i showed them the videos but they didnt bother to respond
so i took the car to another dealer. one of my friends discussed with the director so i was not just a random glc owner.
told them the story with the boot, showed them the videos, told them about another random bug (instrument cluster display shutting down while driving and opening again).
while we were discussing, the issue with the boot happened when the service guy was there and saw it. told them he can try 100 times, it will not appear again. he needs to drive the car, lock it, wait a few minutes, drive the car again, and so on. Basically some intensive tests.
left the car for them to check, and they said they could not find anything. there are no errors logged, the boot closed on the first try when they tried and so on. they just did a software update to fix the cluster shutting down (they had errors for this).
so that is it: they couldn't find ****, they said to make more videos and and they will get in contact with mercedes to see wtf is happening
Thread Starter
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Joined: Sep 2024
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Update:
the issue is finally fixed. went to the dealer to troubleshoot the issue and they said there was a new software update for SAM module (the module that facilitates the communication with the tailgate or other components, if i remember correctly).
@ksmmsk if this happens to you also, go to the dealer and tell them about the software update.
i really wander why no one else (that owns a x254 glc) complains since if it's a software issue, it means it happens on all vehicles.
safe roads
the issue is finally fixed. went to the dealer to troubleshoot the issue and they said there was a new software update for SAM module (the module that facilitates the communication with the tailgate or other components, if i remember correctly).
@ksmmsk if this happens to you also, go to the dealer and tell them about the software update.
i really wander why no one else (that owns a x254 glc) complains since if it's a software issue, it means it happens on all vehicles.
safe roads
MBWorld God!
Joined: Dec 2019
Posts: 32,392
Likes: 6,330
Update:
the issue is finally fixed. went to the dealer to troubleshoot the issue and they said there was a new software update for SAM module (the module that facilitates the communication with the tailgate or other components, if i remember correctly).
@ksmmsk if this happens to you also, go to the dealer and tell them about the software update.
i really wander why no one else (that owns a x254 glc) complains since if it's a software issue, it means it happens on all vehicles.
safe roads
the issue is finally fixed. went to the dealer to troubleshoot the issue and they said there was a new software update for SAM module (the module that facilitates the communication with the tailgate or other components, if i remember correctly).
@ksmmsk if this happens to you also, go to the dealer and tell them about the software update.
i really wander why no one else (that owns a x254 glc) complains since if it's a software issue, it means it happens on all vehicles.
safe roads
Junior Member
Joined: Dec 2024
Posts: 39
Likes: 8
Update:
the issue is finally fixed. went to the dealer to troubleshoot the issue and they said there was a new software update for SAM module (the module that facilitates the communication with the tailgate or other components, if i remember correctly).
@ksmmsk if this happens to you also, go to the dealer and tell them about the software update.
i really wander why no one else (that owns a x254 glc) complains since if it's a software issue, it means it happens on all vehicles.
safe roads
the issue is finally fixed. went to the dealer to troubleshoot the issue and they said there was a new software update for SAM module (the module that facilitates the communication with the tailgate or other components, if i remember correctly).
@ksmmsk if this happens to you also, go to the dealer and tell them about the software update.
i really wander why no one else (that owns a x254 glc) complains since if it's a software issue, it means it happens on all vehicles.
safe roads
Thread Starter
Newbie
Joined: Sep 2024
Posts: 10
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Not normal. It seems like it's the same cause: the button press is not registered or it's registered but the tailgate is failing to send the close signal downstream (to central unit probably)
I did not have any problems at all after the update. works as expected
I did not have any problems at all after the update. works as expected
Junior Member
Joined: Jul 2024
Posts: 18
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GLC300W
So I’ve been sitting at the dealership for 2 hours while they are troubleshooting my 2025 X254 for the same issue (rear hatch not closing on the first button press). It was in the shop a couple of weeks ago for this issue and they updated the software, but the software update did not resolve the problem. I'm also experiencing the courtesy light in the cargo area randomly going off for several seconds then coming back on while the hatch is open.
The tech has not been able to reproduce the issue and there are no errors showing up for either of these issues. I showed him video of the button problem, and they believe me that something is wrong. They are “looking into it” further.
Does anyone have any thoughts or suggestions on this that I could share with my dealer?
Separately, the Hands-Free access to the rear hatch on mine has been fussy lately. It wouldn’t always work. If anyone is having issues with the hatch opening consistently using Hands-Free access, there is a software update for that which the dealer installed on mine this morning.
The tech has not been able to reproduce the issue and there are no errors showing up for either of these issues. I showed him video of the button problem, and they believe me that something is wrong. They are “looking into it” further.
Does anyone have any thoughts or suggestions on this that I could share with my dealer?
Separately, the Hands-Free access to the rear hatch on mine has been fussy lately. It wouldn’t always work. If anyone is having issues with the hatch opening consistently using Hands-Free access, there is a software update for that which the dealer installed on mine this morning.
Thread Starter
Newbie
Joined: Sep 2024
Posts: 10
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Hello,
This is my car's vin: W1NKM5BB0PU004067
Maybe they can check the history of what has been done to the car. The update of SAM module was done around 25 Sept 2024
This is my car's vin: W1NKM5BB0PU004067
Maybe they can check the history of what has been done to the car. The update of SAM module was done around 25 Sept 2024
Junior Member
Joined: Jul 2024
Posts: 18
Likes: 9
GLC300W
Hello,
This is my car's vin: W1NKM5BB0PU004067
Maybe they can check the history of what has been done to the car. The update of SAM module was done around 25 Sept 2024
This is my car's vin: W1NKM5BB0PU004067
Maybe they can check the history of what has been done to the car. The update of SAM module was done around 25 Sept 2024
