100+ miles added to odometer after service
06-26-2019, 01:18 PM
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2016 rx350 f-sport/2016 Mini Countryman s
100+ miles added to odometer after service
Is it normal to have 100+ miles added to odometer after service??? I had an engine malfunction and seems like that replacement some sensors and a temperature control unit. I dropped the car off on a Wednesday and got the car back thn following week on Tuesday, but 100 was added to the car. The service papers showed how many test drives and mileage at each drive. 65 miles were not logged. My service advisor said they don’t have to log every mile. Just checking if anyone has experienced this or know if indeed that not mileages has to be logged. Thanks in advance
06-26-2019, 01:26 PM
#2
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Is it normal to have 100+ miles added to odometer after service??? I had an engine malfunction and seems like that replacement some sensors and a temperature control unit. I dropped the car off on a Wednesday and got the car back thn following week on Tuesday, but 100 was added to the car. The service papers showed how many test drives and mileage at each drive. 65 miles were not logged. My service advisor said they don’t have to log every mile. Just checking if anyone has experienced this or know if indeed that not mileages has to be logged. Thanks in advance
06-26-2019, 01:30 PM
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2016 rx350 f-sport/2016 Mini Countryman s
06-26-2019, 11:42 PM
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I’d be pretty upset about that many miles, as well, without some type of explanation...other than what sounds like the BS you were given. If it was a full engine swap, I might be more forgiving as they’d probably want some more drive time to make sure all was done correctly. I would have addressed with a service manager and let them know it would be pointed out significantly in the survey MB usually sends, if the dealer didn’t provide a satisfactory answer.
06-26-2019, 11:55 PM
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I’d be pretty upset about that many miles, as well, without some type of explanation...other than what sounds like the BS you were given. If it was a full engine swap, I might be more forgiving as they’d probably want some more drive time to make sure all was done correctly. I would have addressed with a service manager and let them know it would be pointed out significantly in the survey MB usually sends, if the dealer didn’t provide a satisfactory answer.
is fixed to MB. I contacted MBUSA with my concern and sent them a copy of my service invoice. Waiting to hear back. Funny thing is that another service advisor was saying if a car needs extended test drive, the technician will something take the car home with them. That’s very concerning to me since who know what they are doing with your car.
06-27-2019, 01:03 AM
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I contacted both service advisor and service director. Only the service advisor replied. Saying they don’t have to document all miles tested, only required to document showing problem
is fixed to MB. I contacted MBUSA with my concern and sent them a copy of my service invoice. Waiting to hear back. Funny thing is that another service advisor was saying if a car needs extended test drive, the technician will something take the car home with them. That’s very concerning to me since who know what they are doing with your car.
is fixed to MB. I contacted MBUSA with my concern and sent them a copy of my service invoice. Waiting to hear back. Funny thing is that another service advisor was saying if a car needs extended test drive, the technician will something take the car home with them. That’s very concerning to me since who know what they are doing with your car.
Sounds like your only recourse is to blast them on the MB service survey...and then get your car serviced somewhere else.
06-27-2019, 01:38 PM
#7
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Ok, fine Mr. Service Advisor, can you please explain what your tech did for 100 miles with my personal vehicle? Not some vague BS answer of "testing"...would be my response back to him. Yes, I've heard the same story about techs taking vehicles home, but not sure if true or not. Very concerning to me, as well, if true...AND not being told about it ahead of time.
Sounds like your only recourse is to blast them on the MB service survey...and then get your car serviced somewhere else.
Sounds like your only recourse is to blast them on the MB service survey...and then get your car serviced somewhere else.
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06-29-2019, 08:35 PM
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2016 rx350 f-sport/2016 Mini Countryman s
06-29-2019, 08:42 PM
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Hardwired, using the driver's side fuse box for both accessory and constant 12v power.
Hardest part was getting rear camera wiring through the rubber raceway from rear headliner to rear hatch and there are basically no fasteners for the trim pieces all just push pins
Hardest part was getting rear camera wiring through the rubber raceway from rear headliner to rear hatch and there are basically no fasteners for the trim pieces all just push pins
