GLC63s, GLC63, GLC43 AMG SUV and Coupe (X253, C253) 2015 - Present

MBUX/Mercedes Me/Profiles

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Old May 11, 2020 | 06:31 PM
  #1  
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Thumbs down MBUX/Mercedes Me/Profiles

Well what a useless piece of software......

20 dollar app for a 80+ thousand dollar vehicle, what a joke.

MBUX won’t even open my sunroof, really, it’s electronic, if it can raise the temp in the vehicle, or turn on the heating for the seats, or make the ambient lighting change colours, what’s the reason it can’t open the sun roof

Profiles, are another useless gizmo, does almost what MBUX does, but it doesn’t remember my seating position, one has to use the memory buttons on the door to set and recall my seating position, and I can’t even get in until it moves it far enough back so I have room, especially if my wife was the last drive, she is short, so the seat is up close, other issue is you have to hold the button until it’s all in place let go too soon and it’s not where it should be, so if it’s raining outside I get to stand in the rain for 30-40 seconds with the door open, it gets rained on until I can get in, that is a cruel joke....

Ohh and the remote start, great as long as you don’t open the door, as this turns off the car and you have to restart, instead of pressing the brake and push the start button, and drive off...my Nissan was better in this....and it was half the cost.

Final note, why does Europe have the 2020 version of Mercedes Me app, and here we are almost 6 months later and we still have the old version.....sheesh...

.

Last edited by GateKeeper; May 11, 2020 at 06:33 PM.
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Old May 12, 2020 | 10:20 AM
  #2  
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2023 GLE53
Yeah, I agree with all the points you bring up. Mercedes is quite behind the eight ball when it comes to the interior's user experience on the 2020 version. You forgot the fact that we cannot use the AR camera as a dashcam as their manual indicate we can, or that Apple Carplay only covers 50% of the display, etc. But having said that, I find the car to be a very fun drive.

Originally Posted by GateKeeper
Well what a useless piece of software......

20 dollar app for a 80+ thousand dollar vehicle, what a joke.

MBUX won’t even open my sunroof, really, it’s electronic, if it can raise the temp in the vehicle, or turn on the heating for the seats, or make the ambient lighting change colours, what’s the reason it can’t open the sun roof

Profiles, are another useless gizmo, does almost what MBUX does, but it doesn’t remember my seating position, one has to use the memory buttons on the door to set and recall my seating position, and I can’t even get in until it moves it far enough back so I have room, especially if my wife was the last drive, she is short, so the seat is up close, other issue is you have to hold the button until it’s all in place let go too soon and it’s not where it should be, so if it’s raining outside I get to stand in the rain for 30-40 seconds with the door open, it gets rained on until I can get in, that is a cruel joke....

Ohh and the remote start, great as long as you don’t open the door, as this turns off the car and you have to restart, instead of pressing the brake and push the start button, and drive off...my Nissan was better in this....and it was half the cost.

Final note, why does Europe have the 2020 version of Mercedes Me app, and here we are almost 6 months later and we still have the old version.....sheesh...

.

Last edited by nacholaw; May 12, 2020 at 01:23 PM.
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Old May 12, 2020 | 12:39 PM
  #3  
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Sorry to hear about your frustrations.
We can definitely help in the Remote Starter department though! Our starters do incorporate a key takeover process, so that you can just get moving when you get in the vehicle (without the engine shutting off).
Check out our coverages and please feel free to call us or contact us via our live chat app with any questions!
https://www.midcityengineering.com/d...t-key-starter/
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Old May 12, 2020 | 01:12 PM
  #4  
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Appreciate the offer, but I’m not about to spend money on a feature the vehicle already has

it’s just unfortunate that it doesn’t work as most others do, and in vehicles costing way less

maybe you guys should teach Merced’s on to do it the proper way.


Originally Posted by midcityeng
Sorry to hear about your frustrations.
We can definitely help in the Remote Starter department though! Our starters do incorporate a key takeover process, so that you can just get moving when you get in the vehicle (without the engine shutting off).
Check out our coverages and please feel free to call us or contact us via our live chat app with any questions!
https://www.midcityengineering.com/d...t-key-starter/
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Old May 12, 2020 | 02:39 PM
  #5  
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C-280, 911, Q5, 2020 GLC43, 1947 Chris Craft runabout.
Darn Gatekeeper, you are not happy with the app?
The engine shutting off when remote started is VERY embarrassing. So I don't even use it anymore.
The seat/mirrors etc, not adjusting to the key being brought to the car, is very frustrating, to say the least. My 8 y/o Audi recognizes the key and adjusts everything as you get in automatically. So does my Porsche, as well as several Jeeps, Fords and Chevys I've driven or owned. No excuse for our 2020 MB's not having that feature.
I had never thought about the sunroof, but that would be nice on hot days if the car is outside and hot. It would be nice to open the windows and the sunroof to let it air for a minute as you walk up to the car. I know we can do all of that with the remote on the key if close enough, so it couldn't be real hard to incorporate it into the app.
Nacho law, That would be a nice feature wouldn't it.
It's too bad MB does not have someplace to go with suggestions.
These are such a joy to drive. I guess I've been accepting the shortcomings but but you are right, at this price point there is no reason for it.
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Old May 12, 2020 | 02:41 PM
  #6  
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2017 RAM Powerwagon, 2020 GLC 63
Originally Posted by GateKeeper
Well what a useless piece of software......

20 dollar app for a 80+ thousand dollar vehicle, what a joke.

MBUX won’t even open my sunroof, really, it’s electronic, if it can raise the temp in the vehicle, or turn on the heating for the seats, or make the ambient lighting change colours, what’s the reason it can’t open the sun roof

Profiles, are another useless gizmo, does almost what MBUX does, but it doesn’t remember my seating position, one has to use the memory buttons on the door to set and recall my seating position, and I can’t even get in until it moves it far enough back so I have room, especially if my wife was the last drive, she is short, so the seat is up close, other issue is you have to hold the button until it’s all in place let go too soon and it’s not where it should be, so if it’s raining outside I get to stand in the rain for 30-40 seconds with the door open, it gets rained on until I can get in, that is a cruel joke....

Ohh and the remote start, great as long as you don’t open the door, as this turns off the car and you have to restart, instead of pressing the brake and push the start button, and drive off...my Nissan was better in this....and it was half the cost.

Final note, why does Europe have the 2020 version of Mercedes Me app, and here we are almost 6 months later and we still have the old version.....sheesh...

.
I feel your pain on a lot of these points. I've got a 2020 63 SUV and it saddens me for the price i paid it didn't come with a true quad exhaust...*cough* Jaguar F-Pace SVR *cough* Porsche Macan *cough*. I rarely use MBUX, it's mostly for the wife and the profiles are a waste. My RAM 2500 has a remote start on the key as well....but overall the experience has been fantastic, however, this is my first "luxury" vehicle, so I don't have anything to compare with. I can't speak for a 43, but there is a setting in my car to have the driver seat move back when the door is opened (then it moves back after the vehicle is started). Just go to your settings > Vehicle > Easy Entry/Exit, then select steering wheel and seat or just seat. Hope that helps a little.


Last edited by Moonpie64; May 12, 2020 at 02:43 PM.
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Old May 12, 2020 | 05:52 PM
  #7  
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Originally Posted by Moonpie64
I feel your pain on a lot of these points. I've got a 2020 63 SUV and it saddens me for the price i paid it didn't come with a true quad exhaust...*cough* Jaguar F-Pace SVR *cough* Porsche Macan *cough*. I rarely use MBUX, it's mostly for the wife and the profiles are a waste. My RAM 2500 has a remote start on the key as well....but overall the experience has been fantastic, however, this is my first "luxury" vehicle, so I don't have anything to compare with. I can't speak for a 43, but there is a setting in my car to have the driver seat move back when the door is opened (then it moves back after the vehicle is started). Just go to your settings > Vehicle > Easy Entry/Exit, then select steering wheel and seat or just seat. Hope that helps a little.
the easy entry/exit is set, thanks, but it still falls short on what this car can and should do

believe it or not but in Europe and Australia, the profile captures it all as it should, it remembers your seat, steering wheel, and outside mirrors and their positions


guys don’t get me wrong, I truly like the vehicle, well my wife more more, it’s mostly bought for her, and this is my 5th Benz, BMW’s in the past as well, so I expect them to get better each and every time, and not sit stagnant and fall behind

and yes with what 5 cameras in a vehicle and none can be used as a dash cam, really....

I spoke to Mercedes Canada and I did voice my dissatisfaction and short comings, but it will probably fall on deaf ears

.
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Old May 13, 2020 | 08:00 AM
  #8  
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Agree on many of your points but not all are a problem for me. I think mbux gives a better experience than the Car play. I do wish CarPlay took up the whole screen. Also would like to have the seats adjust by driver. My cars from 10yrs ago did that. Otherwise I don’t mind the other stuff. Very fun car to drive and it looks nice. By the time one would say “ hey Mercedes”, wait for her to answer, and then tell it to open sunroof you could have just pressed the overhead button and it would have happened already. Using the cars built in dash cameras, not sure where the video is stored but if one gets into an accident and the camera/storage gets hit then maybe it would be unusable in terms of proving an accident wasn’t your fault. Or maybe it can be used against you. I mean it would be cool if you could use it but at the same time I’m fine w the way it is.

Last edited by ntwillie1; May 13, 2020 at 08:05 AM.
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Old May 13, 2020 | 09:57 AM
  #9  
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How do you get HEY MERCEDES on your 2020GLC43 to open your sunroof? Looks to me that your feedback is based on some other car experience...🙄

As to the use of the dashcams, to each their own... But if the manual so states that the vehicle comes equip with it... Why falsely advertise it?🤷‍♂️

Originally Posted by ntwillie1
Agree on many of your points but not all are a problem for me. I think mbux gives a better experience than the Car play. I do wish CarPlay took up the whole screen. Also would like to have the seats adjust by driver. My cars from 10yrs ago did that. Otherwise I don’t mind the other stuff. Very fun car to drive and it looks nice. By the time one would say “ hey Mercedes”, wait for her to answer, and then tell it to open sunroof you could have just pressed the overhead button and it would have happened already. Using the cars built in dash cameras, not sure where the video is stored but if one gets into an accident and the camera/storage gets hit then maybe it would be unusable in terms of proving an accident wasn’t your fault. Or maybe it can be used against you. I mean it would be cool if you could use it but at the same time I’m fine w the way it is.
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Old May 13, 2020 | 12:22 PM
  #10  
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GLA45 AMG, GLC43 AMG
Originally Posted by ntwillie1
Agree on many of your points but not all are a problem for me. I think mbux gives a better experience than the Car play. I do wish CarPlay took up the whole screen. Also would like to have the seats adjust by driver. My cars from 10yrs ago did that. Otherwise I don’t mind the other stuff. Very fun car to drive and it looks nice. By the time one would say “ hey Mercedes”, wait for her to answer, and then tell it to open sunroof you could have just pressed the overhead button and it would have happened already. Using the cars built in dash cameras, not sure where the video is stored but if one gets into an accident and the camera/storage gets hit then maybe it would be unusable in terms of proving an accident wasn’t your fault. Or maybe it can be used against you. I mean it would be cool if you could use it but at the same time I’m fine w the way it is.
Originally Posted by nacholaw
How do you get HEY MERCEDES on your 2020GLC43 to open your sunroof? Looks to me that your feedback is based on some other car experience...🙄

As to the use of the dashcams, to each their own... But if the manual so states that the vehicle comes equip with it... Why falsely advertise it?🤷‍♂️
I don’t believe he said it worked for him on the opening of the sunroof, he is suggesting that it’s probably faster to just use the button, instead of waiting on Hey Merced’s to do it.

I just think if I am driving, it would be a great thing that the MBUX can do, just like turn up the temp in the car, turn on the heated seats, change ambient lighting etc

As for the Dash cam, there is no reason the in car cameras can’t do it, use an external USB stick in one of the ports and record to it, that way your in control of it being used for you or against you, I see it no different than my Black Vue cameras I have in my other vehicles, I just don’t have to run wires and such, since it’s already in the car, just plug in a USB stick and your good to go.

i love the car, it’s just these stupid little things that are annoying especially because of the premium price we have paid, just look at what a Tesla car can do, and I’m talking about their low end vehicles, and the electronic wizardry they have.

As for the Manual, it’s firstly written in German and based on the German vehicle and then translated to other languages, it’s why right at the beginning they say based on your model, order, national version, availability, things can different, and they can change the design, equipment, and technical features


Last edited by GateKeeper; May 13, 2020 at 12:31 PM.
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Old May 13, 2020 | 12:51 PM
  #11  
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From: The Woodlands, TX
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Ok, yet I’m sure that applies to almost everything, not just the sunroof, which is a feature not even available 🙄

Originally Posted by GateKeeper
I don’t believe he said it worked for him on the opening of the sunroof, he is suggesting that it’s probably faster to just use the button, instead of waiting on Hey Merced’s to do it.
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Old May 13, 2020 | 01:47 PM
  #12  
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2020 GLC43
Originally Posted by nacholaw
As to the use of the dashcams, to each their own... But if the manual so states that the vehicle comes equip with it... Why falsely advertise it?🤷‍♂️
Engineering and Legal were not on the same page and order to print manual is already sent.

I love MBUX over AA/CP. I think MB offer CP/AA because you have to but they are not going to make it nice.

I only stream my music off AA. And only use the me app to make sure ll my windows are closed. In a way, how bad Germans are at software, I'm glad they didn't have any way to open doors or windows via the internet. And I'm also ok with the engine cut out once started. All seems to be very good security precautions.
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Old May 13, 2020 | 07:13 PM
  #13  
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Originally Posted by nacholaw
Ok, yet I’m sure that applies to almost everything, not just the sunroof, which is a feature not even available 🙄
I never said it was an available feature. I just said that even if it was it would be less efficient than hitting the button. Just my opinion. I assure you my experience is on a 2020 glc43 nearly fully loaded.
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