Hello!

I'm a newbie to this Forum. I am hopeful to receive direction from knowledgable sources regarding what I am convinced are systemic electrical issues that I am experiencing with my vehicle.

I bought my 2024 AMG GLC 43 in April 2024 as a gift to myself upon imminent retirement. I was very excited because this model was newly revamped with a suite of electrical/computer enhancements along with some mechanical improvements, e.g., 4-cylinder engine. I previously had the 2019 same model and loved it.

For the new vehicle I started experiencing problems right out of the gate.

Within the first month or so of ownership the car was diagnosed with requiring a new central control module. The module had to be initialized in Germany and sent to the US. It was installed and the car deemed fit.

However, other issues popped up as well: windows irregularly not closing all the way, keyless entry irregular, sunroof closing irregularly, the car jerked dramatically upon acceleration from 1st to 2nd gear, and the most concerning issue occurred (6X in total) upon backing into my driveway (one occurrence in a parking lot) when the rear sensors on car would wrongly detect an obstacle and emergency braking was applied. On the last issue, there was NO visual image projected on the 'iPad' that reinforced/supported the need for emergency braking. Lastly, the car was brought in at ~8500 mi for 10K service. The car reported that service was still due and this persists even though Service has 'reset' the indicator. The issue remains unresolved.

All these issues were reported to the dealer (Sear Imported Autos, MN). It took over the course of 8 mos to resolve some BUT NOT ALL issues. All the resolvable issues (windows, sunroof, transmission) were computer related. The non-resolved issue remaining is the rear sensors (along with the service rest problem). Within the 8 mos time frame, the car has been in service for 5 weeks.

There is a case now open with MB (start January 2025) regarding my assertion that the car suffers from systemic electrical faults, reinforced by the rear sensor issue. An Executive Referral Manager was assigned. He (Scotty) said the investigation would take 6-8 weeks

In the meantime, the car has had another 1) emergency braking, 2) check engine light, and 3) yesterday a check engine warning along with the car driving as if the two rear wheels were grossly imbalanced. For both instances, I was told by MB Service not to worry about the engine warnings.

I have emailed Scotty 3X, with one requesting confirmation that he had received previously emails with documentation of new faults. I've received no reply.

HERE'S MY ASK: Does anyone have a recommendation for how I can escalate this to a higher level. Overwhelmingly, there are problems that represent safety concerns.

I thank you in advance.

Respectfully,
Christopher De Jonge

 

You could probably lemon law it.

 

I agree with the above comment, but anything you're gonna do moving forward is gonna cost you money out-of-pocket, such as hiring attorneys and third-party assessment of this situation. You could certainly file a report with the Better Business Bureau, not sure if that has any weight these days, And file a report with NHTSA if you feel like some of these issues are safety related.

Mercedes is probably being bombarded as usual with these type of cases and emails and likely you won't hear back from this representative until there's an official determination on what to do with this case. I would imagine the dealership also wants this thing to be resolved and for you to have some resolution so they don't have to keep dealing with this.

by the way, sorry for this experience. I'm suspecting that most people from Mercedes haven't apologized to you.

 

Yes, I agree. The onus shouldn't be on the customer to have to go through even more contortions in the hope of positive outcome.
Mercedes Benz espouses a level of excellence and they should take responsibility when excellence is not met.

 

Thank you for sharing your thoughts. I appreciate it.
No, they have not taken responsibility.
This is the first salvo I am launching across the bow. I will expand the social audience very soon.
Peace!

 

moved to X253 AMG forum...

 

You should lemon lawed this vehicle last year. Do it have the dealer move you to a 2025.

 

You are right, I agree with you.

 

I had a problem with my 2013 Audi S4 where the water pump broke JUST out of the 50k warranty. I said "what the hell" and just called Audi corporate, and they sent me a gift card covering cost of repair almost in full. So point is, while you're working out your Lemon law stuff, just call MB corporate and explain to them your situation. Who knows, in order to keep you as a loyal customer, they may actually help. You have nothing to lose but 20 min on a call.

 

Hi cjdejonge,

any updates on this matter. I was planning on buying a 2025 GLC 43 and now I’m hesitant because of all the issues I’ve read these vehicles have

 

Most likely software issues that can be addressed through updates.

 

Well if I would have known what I know today I would sadly stay away ... glitches galore

 

Still no software fixes out yet?

 

I've had a SW update a few weeks to fix an issue ...back but damn still this transmission is jerky as hell
Sometimes if you don't throttle the pedal gently ..it gives me whiplash

 

Did you try the stand-still adaptation mentioned (be specific, a normal one won't do anything), it also depends on the technician's patience as it takes time to do it right and takes a coupe of tries)?

 

Will try another dealer as the one I go to now did something but didn't change anything .

So it's called a standstill adaptation ?

 

Yes, just need to be specific and have lots of patience.

 

Good idea to go to several dealerships, as each dealership isn't created equal.