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Does anyone have the contact info for Jeff at Tafel? I only found the general contact number for the dealership and honestly I'd prefer to do this over email anyway.
Does anyone have the contact info for Jeff at Tafel? I only found the general contact number for the dealership and honestly I'd prefer to do this over email anyway.
I've never purchased an extended warranty before, but on a car this complicated I will. fabbrisd1 told me this about that: "Extended Warranty - make sure the dealer is quoting Mercedes MSRP - dealer has 15% margin on MSRP but "some" dealers often start quote "up" over MSRP.
The ELW New Car Warranty gives you the exact same coverage as the Original New Car Warranty for every yr/mileage level.
The "actual shop value" of ELW has actually gone up where the ELW cost has remained reasonably the same.
I say this as Mercedes CPO warranty now requires every CPO warranty issue to be pre-approved by MBUSA from the dealer service request - and as posted in some other threads on other MB models - Mercedes seemingly has been "tightening" the CPO items that are covered - or at the very least making CPO more cumbersome for the dealer/cumbersome
ELW is same coverage as new car warranty - and that's rock solid with MB.... if it was me - I'd grab all that I could... if you trade or sell your MB within 4yr/50K mile.. the ELW is 100% refundable (4-5 weeks refund process) - if you reach and go into ELW - ELW is refundable (Pro-Rated by time or miles whichever greater) LESS any paid ELW warranty claims. ELW is transferable to private buyer with like $35 MBUSA transfer fee.
On Prepaid Maintenance - depending on your ownership/mileage plan . If you're planning to go out to (or past) 50K - then get 3yrs 10/20/30 1st - then going into/before 40K buy a 2-pack or 3-pack depending on what your revised total mileage plan is - going into there 40K that's a B++ added service & you have 45K/50K spark plugs come up - stuff like that more affordably covered by adding 2-pack/3-pack before 40K for added 40K/50K or 40K/50K/60K
I'm brushing myself on ELW and PPM as I didn't get them at the time of purchase so apologie if this is a dumb question. I was under the impression that for PPM you can purchase up until your normal warranty expires (4 years).
fabbrisd1 - from what you're saying, it seems like one can technically add more PPM on top after 4 years instead of going into Extended Warranty? so if someone was planning to keep the vehicle say for 10 years, then they can buy 4 packs PPM, plus 3 packs PPM plus 3 packs PPM? Is that right? I could be totally offtrack on that question then... and if I am, I guess one would just have to buy 4 pack PPM plus ELW for 7 years, then you are on your own starting year 8 or buy 3rd party warranty?
I'm brushing myself on ELW and PPM as I didn't get them at the time of purchase so apologie if this is a dumb question. I was under the impression that for PPM you can purchase up until your normal warranty expires (4 years).
fabbrisd1 - from what you're saying, it seems like one can technically add more PPM on top after 4 years instead of going into Extended Warranty? so if someone was planning to keep the vehicle say for 10 years, then they can buy 4 packs PPM, plus 3 packs PPM plus 3 packs PPM? Is that right? I could be totally offtrack on that question then... and if I am, I guess one would just have to buy 4 pack PPM plus ELW for 7 years, then you are on your own starting year 8 or buy 3rd party warranty?
I'm brushing myself on ELW and PPM as I didn't get them at the time of purchase so apologie if this is a dumb question. I was under the impression that for PPM you can purchase up until your normal warranty expires (4 years).
fabbrisd1 - from what you're saying, it seems like one can technically add more PPM on top after 4 years instead of going into Extended Warranty? so if someone was planning to keep the vehicle say for 10 years, then they can buy 4 packs PPM, plus 3 packs PPM plus 3 packs PPM? Is that right? I could be totally offtrack on that question then... and if I am, I guess one would just have to buy 4 pack PPM plus ELW for 7 years, then you are on your own starting year 8 or buy 3rd party warranty?
Prepaid Maintenance:
• If your vehicle is less than one year old and has fewer than 10,000 miles, you can purchase a two-, three-, or four-year package
• If your vehicle is from one to eight model years old with fewer than 80,000 miles, you can purchase a two- or three-year package
Prepaid Maintenance:
• If your vehicle is less than one year old and has fewer than 10,000 miles, you can purchase a two-, three-, or four-year package
• If your vehicle is from one to eight model years old with fewer than 80,000 miles, you can purchase a two- or three-year package
I used Jeff Jackson out of Louisville for the ELW. He was great to work with.
I paid $2150 to Jeff for a 7/75 back in April on my new 2020 350.
yeah, still the same price from him at this time. i've never bought ELW on a vehicle before and plan to own this one for the next little bit. if i pull the trigger, this would also be my plan as well 7/75.
yeah, still the same price from him at this time. i've never bought ELW on a vehicle before and plan to own this one for the next little bit. if i pull the trigger, this would also be my plan as well 7/75.
did you end up getting PPM? if so, what pack?
Tafel doesn’t do PPM. I got it from the dealer in town after the fact for $2250 for a 4-pack. MSRP I believe.
We used Jeff for both, MSRP on the PPM and $2250 on the 7/100 ELW. Done mostly over the phone with him emailing the credit card receipt and certificates. The certificates are not needed for service since he enters the purchases into the MB system.
We used Jeff for both, MSRP on the PPM and $2250 on the 7/100 ELW. Done mostly over the phone with him emailing the credit card receipt and certificates. The certificates are not needed for service since he enters the purchases into the MB system.
Is the price for 7/100 extended warranty $2250 because a mount ago Jeff sent me the following prices? I'm thinking to buy 7/75 because 7/100 is 1K more expensive but for $2250 I'll get 7/100 for sure.
I have a question (maybe a few) related to the ELW.
Just some background. I purchased my car on November of 2019. At the time, I estimated that I will be doing around 16k - 18k a year, so I purchased the 6yr/100k miles ELW. But as you all know, due to the COVID, the amount of travel I have went way down (my car currently has 9500 miles after almost 2 years), and the expected amount of travel in the future also drops (due to more flexible working arrangement). Because of that, I want to change the ELW I purchased to 7yr/100k miles, or even 7yr/75k miles.
I contacted someone at the dealership I purchased from, and their first response is that I can only change/cancel within 30 days of purchasing. I wasn't expecting that response, so I re-read the terms on the ELW, and it said I can cancel anytime before the coverage starts, or within 60 days of coverage start (with no claim). I provided that information to the dealer and they said that 60 days applies to the purchase day.
I then send over the image below and point out the section 1.3.1 (coverage starts after new car limited warranty expired, so 48 months or 50k miles, whatever come first), and section 10.2, which shows that the policy can be cancelled anytime before the coverage starts. Currently I am still pending their response, but I want to see if others have any experience on it, and if I read the terms correctly.
And even if the "coverage starts" begins on purchase day, it still say in 10.3 stated that I can still cancel it and I will receive a pro-rata refund (so 4/6 of the total amount since its currently 2 years in the 6 year term). Although I don't want to go that route as if I read the term correctly, the policy only starts after the 4 yr / 50k miles mark (again, 1,3,1), and cancellation policy said I can cancel anytime before the coverage begins (10.2), and coverage for the ELW begins after the 4yr / 50k miles mark.
Mercedes factory warranty is 4 years/50,000 miles. So keep in mind, for the 7 year/100,000 mile extended warranty, you are paying for an additional 3 years/50,000 miles.
Mercedes factory warranty is 4 years/50,000 miles. So keep in mind, for the 7 year/100,000 mile extended warranty, you are paying for an additional 3 years/50,000 miles.
Yep. I do understand it's for the total term, so 6/100k is for additional 2 years or 50k miles. My question is more toward the term of the agreement in related to cancellation policy.
I have a question (maybe a few) related to the ELW.
Just some background. I purchased my car on November of 2019. At the time, I estimated that I will be doing around 16k - 18k a year, so I purchased the 6yr/100k miles ELW. But as you all know, due to the COVID, the amount of travel I have went way down (my car currently has 9500 miles after almost 2 years), and the expected amount of travel in the future also drops (due to more flexible working arrangement). Because of that, I want to change the ELW I purchased to 7yr/100k miles, or even 7yr/75k miles.
I contacted someone at the dealership I purchased from, and their first response is that I can only change/cancel within 30 days of purchasing. I wasn't expecting that response, so I re-read the terms on the ELW, and it said I can cancel anytime before the coverage starts, or within 60 days of coverage start (with no claim). I provided that information to the dealer and they said that 60 days applies to the purchase day.
I then send over the image below and point out the section 1.3.1 (coverage starts after new car limited warranty expired, so 48 months or 50k miles, whatever come first), and section 10.2, which shows that the policy can be cancelled anytime before the coverage starts. Currently I am still pending their response, but I want to see if others have any experience on it, and if I read the terms correctly.
And even if the "coverage starts" begins on purchase day, it still say in 10.3 stated that I can still cancel it and I will receive a pro-rata refund (so 4/6 of the total amount since its currently 2 years in the 6 year term). Although I don't want to go that route as if I read the term correctly, the policy only starts after the 4 yr / 50k miles mark (again, 1,3,1), and cancellation policy said I can cancel anytime before the coverage begins (10.2), and coverage for the ELW begins after the 4yr / 50k miles mark.
I canceled my Extended Warranty like 18 months after purchase per the agreement. As you noted, this is allowed. The selling dealer ignored my calls, emails etc (trying to get the cancellation form), so it took a registered letter and a phone call to MB Customer Service to help, but eventually got it done. Dealers obviously don't have interest in running a check back to you, plus they've paid out commission on that, but you should be entitled to a full refund. Call MB and see if they can help...
I canceled my Extended Warranty like 18 months after purchase per the agreement. As you noted, this is allowed. The selling dealer ignored my calls, emails etc (trying to get the cancellation form), so it took a registered letter and a phone call to MB Customer Service to help, but eventually got it done. Dealers obviously don't have interest in running a check back to you, plus they've paid out commission on that, but you should be entitled to a full refund. Call MB and see if they can help...
Correct, all warranties are refundable, some dealers are better than other when dealing with the refund. There may be fees and more difficulty to getting the full amount, the further into the policy you are, and if the policy has paid out in repairs.
I canceled my Extended Warranty like 18 months after purchase per the agreement. As you noted, this is allowed. The selling dealer ignored my calls, emails etc (trying to get the cancellation form), so it took a registered letter and a phone call to MB Customer Service to help, but eventually got it done. Dealers obviously don't have interest in running a check back to you, plus they've paid out commission on that, but you should be entitled to a full refund. Call MB and see if they can help...
Originally Posted by Highline-Autos.com
Correct, all warranties are refundable, some dealers are better than other when dealing with the refund. There may be fees and more difficulty to getting the full amount, the further into the policy you are, and if the policy has paid out in repairs.
I am just angry because I am not even requesting a "refund" in a way. I want to change the plan to a 7 year term, and those cost more, and I am willing to pay for the differences in today's price. It just annoyed that the contact person try to tell me its impossible.
I will try giving MBUSA a call.
Thanks for your info.
I am just angry because I am not even requesting a "refund" in a way. I want to change the plan to a 7 year term, and those cost more, and I am willing to pay for the differences in today's price. It just annoyed that the contact person try to tell me its impossible.
I will try giving MBUSA a call.
Thanks for your info.
I'd imagine they can cancel, roll the credit into a longer term and you pay the difference.
I'd imagine they can cancel, roll the credit into a longer term and you pay the difference.
That what my SA told me, but the person he refers me to (Business Manager) told me at first that I have to cancel within 30 days (over the phone), then later change it to 60 days of purchase date (in email, after I told him about the policy but before I show him the screenshot of the term)
Does anyone have the contact info for Jeff at Tafel? I only found the general contact number for the dealership and honestly I'd prefer to do this over email anyway.
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