Frustration with Mercedes Me
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Joined: Sep 2007
Posts: 135
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SL 500
Frustration with Mercedes Me
I have been more than a little frustrated with my dealings with the Mercedes Me app and the concierge service from Mercedes. I have been trying to get my photo to come up on the welcome screen on the car but cannot get it work after trying for several weeks. I have tried many times to get the folks at Mercedes Me to help but have never gotten the assistance I need. I have been passed around from one person to another (most do not have good command of English) and on hold for literally hours at a time. I will be going to the dealer next week to take care of a couple of small things and am hoping they can help. I am very disappointed with Mercedes and am a long time customer ( I have owned 10 different Mercedes cars over the past 20 years). I am doubtful I will ever buy one again. has anyone out there had similar experience or know how to get a photo to come up on the welcome screen. I know it is relatively small item but it seems indicative of the failing Mercedes Benz corporate culture.
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From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Mercedes me personalization
I have been more than a little frustrated with my dealings with the Mercedes Me app and the concierge service from Mercedes. I have been trying to get my photo to come up on the welcome screen on the car but cannot get it work after trying for several weeks. I have tried many times to get the folks at Mercedes Me to help but have never gotten the assistance I need. I have been passed around from one person to another (most do not have good command of English) and on hold for literally hours at a time. I will be going to the dealer next week to take care of a couple of small things and am hoping they can help. I am very disappointed with Mercedes and am a long time customer ( I have owned 10 different Mercedes cars over the past 20 years). I am doubtful I will ever buy one again. has anyone out there had similar experience or know how to get a photo to come up on the welcome screen. I know it is relatively small item but it seems indicative of the failing Mercedes Benz corporate culture.
Mercedes me connect Support. Ref: CMS 2-1831409846
Ref: CMS 2-1831409846
Your contact person: Rashawd Benjamin
Dear Mr Williams,
My apologies, the portal is currently under construction so once it's over, the personalization options should reappear.
In case you have any further questions about this request, please do not hesitate to contact us with reference to CMS 2-1831409846.
Kind Regards,
Rashawd Benjamin
Mercedes me connect Support
Thread Starter
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Joined: Sep 2007
Posts: 135
Likes: 18
SL 500
Thanks Greg - at least you got an answer. Still unacceptable service from Mercedes - guess I will move over to Porsche for my SUV needs. So unhappy with the delay in production (mine took over 7 months from order to delivery) and lack of service from Mercedes.
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Joined: Mar 2019
Posts: 81
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GLE
The profile synchronization feature has been offline for almost 4 weeks. I was told:
Mercedes me connect Support. Ref: CMS 2-1831409846
Ref: CMS 2-1831409846
Your contact person: Rashawd Benjamin
Dear Mr Williams,
My apologies, the portal is currently under construction so once it's over, the personalization options should reappear.
In case you have any further questions about this request, please do not hesitate to contact us with reference to CMS 2-1831409846.
Kind Regards,
Rashawd Benjamin
Mercedes me connect Support
Mercedes me connect Support. Ref: CMS 2-1831409846
Ref: CMS 2-1831409846
Your contact person: Rashawd Benjamin
Dear Mr Williams,
My apologies, the portal is currently under construction so once it's over, the personalization options should reappear.
In case you have any further questions about this request, please do not hesitate to contact us with reference to CMS 2-1831409846.
Kind Regards,
Rashawd Benjamin
Mercedes me connect Support
Junior Member
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From: New York City
2019 GLE AMG
Which Porsche model/ build comes even close to 2020 GLE in price-features ratio? Genuine question - show me, please.
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CLK320
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MBWorld Fanatic!
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From: Vancouver
CLK320
My apology, I guess there is a time and point the customer will be emotional upset from lack of support from MB. It dose not matter how great the product is anymore. You are right so far that’s the only reason why people are willing to wait, but just for how long ?
Senior Member
Joined: Mar 2019
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2020 GLE
A well optioned base Porsche Cayenne and and BMW X5 isn’t going to be too far off from a fully optioned GLE. The GLE is definitely going to be the best bang for your buck but given MBs horrible rollout of the 2020 GLE, its no surprise people are starting to look elsewhere.
Junior Member
Joined: Jul 2019
Posts: 66
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From: New York City
2019 GLE AMG
A well optioned base Porsche Cayenne and and BMW X5 isn’t going to be too far off from a fully optioned GLE. The GLE is definitely going to be the best bang for your buck but given MBs horrible rollout of the 2020 GLE, its no surprise people are starting to look elsewhere.
Thread Starter
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Joined: Sep 2007
Posts: 135
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SL 500
I guess I did not make myself clear in my post - the issue is not that I was unable to post the photo, it was the lack of professional response I received from the Mercedes Me folks. And it is not about the cost of the Porsche vs Mercedes - it is about the service. Mercedes Benz tagline is "The best or nothing". Well in this case it was nothing.
