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Frustration with Mercedes Me

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Old Aug 29, 2019 | 09:50 AM
  #1  
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Frustration with Mercedes Me

I have been more than a little frustrated with my dealings with the Mercedes Me app and the concierge service from Mercedes. I have been trying to get my photo to come up on the welcome screen on the car but cannot get it work after trying for several weeks. I have tried many times to get the folks at Mercedes Me to help but have never gotten the assistance I need. I have been passed around from one person to another (most do not have good command of English) and on hold for literally hours at a time. I will be going to the dealer next week to take care of a couple of small things and am hoping they can help. I am very disappointed with Mercedes and am a long time customer ( I have owned 10 different Mercedes cars over the past 20 years). I am doubtful I will ever buy one again. has anyone out there had similar experience or know how to get a photo to come up on the welcome screen. I know it is relatively small item but it seems indicative of the failing Mercedes Benz corporate culture.
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Old Aug 29, 2019 | 10:13 AM
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Mercedes me personalization

Originally Posted by Rocketman
I have been more than a little frustrated with my dealings with the Mercedes Me app and the concierge service from Mercedes. I have been trying to get my photo to come up on the welcome screen on the car but cannot get it work after trying for several weeks. I have tried many times to get the folks at Mercedes Me to help but have never gotten the assistance I need. I have been passed around from one person to another (most do not have good command of English) and on hold for literally hours at a time. I will be going to the dealer next week to take care of a couple of small things and am hoping they can help. I am very disappointed with Mercedes and am a long time customer ( I have owned 10 different Mercedes cars over the past 20 years). I am doubtful I will ever buy one again. has anyone out there had similar experience or know how to get a photo to come up on the welcome screen. I know it is relatively small item but it seems indicative of the failing Mercedes Benz corporate culture.
The profile synchronization feature has been offline for almost 4 weeks. I was told:

Mercedes me connect Support. Ref: CMS 2-1831409846

Ref: CMS 2-1831409846
Your contact person: Rashawd Benjamin

Dear Mr Williams,
My apologies, the portal is currently under construction so once it's over, the personalization options should reappear.

In case you have any further questions about this request, please do not hesitate to contact us with reference to CMS 2-1831409846.

Kind Regards,

Rashawd Benjamin
Mercedes me connect Support

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Old Aug 29, 2019 | 11:52 AM
  #3  
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Thanks Greg - at least you got an answer. Still unacceptable service from Mercedes - guess I will move over to Porsche for my SUV needs. So unhappy with the delay in production (mine took over 7 months from order to delivery) and lack of service from Mercedes.
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Old Aug 30, 2019 | 02:06 AM
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GLE
Originally Posted by GregW / Oregon
The profile synchronization feature has been offline for almost 4 weeks. I was told:

Mercedes me connect Support. Ref: CMS 2-1831409846

Ref: CMS 2-1831409846
Your contact person: Rashawd Benjamin

Dear Mr Williams,
My apologies, the portal is currently under construction so once it's over, the personalization options should reappear.

In case you have any further questions about this request, please do not hesitate to contact us with reference to CMS 2-1831409846.

Kind Regards,

Rashawd Benjamin
Mercedes me connect Support
I started a thread about this back in April/May when I got the car. Personalization and Driver profiles were available for two weeks then disappeared. At that time customer support agent told me it was under maintenance. In July the two features appeared briefly.
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Old Aug 30, 2019 | 03:04 PM
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Hum, can’t get picture to download .....I’ll never buy another Mercedes again!

Hilarious.
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Old Aug 30, 2019 | 03:08 PM
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Originally Posted by Rocketman
Thanks Greg - at least you got an answer. Still unacceptable service from Mercedes - guess I will move over to Porsche for my SUV needs. So unhappy with the delay in production (mine took over 7 months from order to delivery) and lack of service from Mercedes.
Which Porsche model/ build comes even close to 2020 GLE in price-features ratio? Genuine question - show me, please.
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Old Aug 30, 2019 | 03:10 PM
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Originally Posted by MBUSA_#1
Which Porsche model/ build comes even close to 2020 GLE in price-features ratio? Genuine question - show me, please.
Which company takes deposit and not deliver car more than 7 months and not answering. Even Craigslist seller doing better job than MB.
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Old Aug 30, 2019 | 03:12 PM
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Originally Posted by tery
Which company takes deposit and not deliver car more than 7 months and not answering. Even Craigslist seller doing better job than MB.
Their delays are despicable, you are absolutely correct. However, that was not the question I was asking.
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Old Aug 30, 2019 | 03:17 PM
  #9  
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Originally Posted by MBUSA_#1
Their delays are despicable, you are absolutely correct. However, that was not the question I was asking.
My apology, I guess there is a time and point the customer will be emotional upset from lack of support from MB. It dose not matter how great the product is anymore. You are right so far that’s the only reason why people are willing to wait, but just for how long ?
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Old Aug 30, 2019 | 03:22 PM
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Originally Posted by MBUSA_#1
Which Porsche model/ build comes even close to 2020 GLE in price-features ratio? Genuine question - show me, please.
A well optioned base Porsche Cayenne and and BMW X5 isn’t going to be too far off from a fully optioned GLE. The GLE is definitely going to be the best bang for your buck but given MBs horrible rollout of the 2020 GLE, its no surprise people are starting to look elsewhere.
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Old Aug 30, 2019 | 03:45 PM
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Originally Posted by tinman831
A well optioned base Porsche Cayenne and and BMW X5 isn’t going to be too far off from a fully optioned GLE. The GLE is definitely going to be the best bang for your buck but given MBs horrible rollout of the 2020 GLE, its no surprise people are starting to look elsewhere.
Not quite - optioned equally, BMW X5 i40x is going to be slightly below GLE450 (around $100 per month on a lease, just a ballpark). Cayenne is not even close, not even in the same vicinity as GLE450. So I can see when somebody gets frustrated with delays and no communication and goes for X5, but definitely not Cayenne. There is only one other choice at that price range/ feature set - 2020 X5. And if you read the forums and talk to people, it is no picnic. Issues galore, way less polish than GLE450. Delivery timeframe on 2020 X5 is examplary - around 1.5 months and under. Pick your poison.
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Old Aug 31, 2019 | 10:47 AM
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Originally Posted by guitarplayer
Hum, can’t get picture to download .....I’ll never buy another Mercedes again!

Hilarious.
I guess I did not make myself clear in my post - the issue is not that I was unable to post the photo, it was the lack of professional response I received from the Mercedes Me folks. And it is not about the cost of the Porsche vs Mercedes - it is about the service. Mercedes Benz tagline is "The best or nothing". Well in this case it was nothing.
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