Mercedes Me Outage
Thread Starter
Member
Joined: Sep 2007
Posts: 135
Likes: 18
SL 500
Mercedes Me Outage
The Mercedes Me system is not working on my 450 GLE - so I called the Mercedes Me help line and was told they "are in an outage" and did not know when it would be active again. Another failure for Mercedes! I am so tired of these kinds of problems with a car I waited for over 6 months to arrive. Mercedes is not the company I remember - I have owned more than 15 Mercedes over the past 25 years and am so disappointed with this car. I have 3000 miles on it and am ready to trade it today! It is fully loaded with E-ABC etc. I really want it to be a keeper but at this rate it won't see a year in my garage or will another Mercedes! I am done with them. Rant over.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
The Mercedes Me system is not working on my 450 GLE - so I called the Mercedes Me help line and was told they "are in an outage" and did not know when it would be active again. Another failure for Mercedes! I am so tired of these kinds of problems with a car I waited for over 6 months to arrive. Mercedes is not the company I remember - I have owned more than 15 Mercedes over the past 25 years and am so disappointed with this car. I have 3000 miles on it and am ready to trade it today! It is fully loaded with E-ABC etc. I really want it to be a keeper but at this rate it won't see a year in my garage or will another Mercedes! I am done with them. Rant over.
Junior Member
Joined: Apr 2019
Posts: 35
Likes: 14
From: Virginia
BMW M340Xi; GLE 450
I'm on east coast, and it worked fine for me yesterday during my evening commute and even today. That's a different story that i am not a fan of it in the first place and its a gimmick for most part. My BMW speech recognition works much better and is not constantly apologizing for it :-)
Thread Starter
Member
Joined: Sep 2007
Posts: 135
Likes: 18
SL 500
Mine is still not working so I called Mercedes Me again and got the same cryptic response. I am so fed up with Mercedes and their lack of customer service. The dealer just shrugs his shoulder and says he can't help. I am done with Mercedes - At the end of the month I am buying a Porsche Panamera! Anybody interested in a fully loaded 430 GLE?
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Newbie
Joined: Oct 2019
Posts: 3
Likes: 0
C200
For me it's an issue with logging into the web portal App seems to work ok but when I try to login on the web portal, after entering user name and password it takes me to a blank screen. Have only just bought the car and trying to add my wife as a user and not able to do it. Tried contacting Mercedes (via Twitter as there doesn't seem to be a support number anywhere) and they effectively shrug their shoulders. THis is my 1st Merc - is their tech always abandoned like this?
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Banned
Joined: Apr 2019
Posts: 664
Likes: 141
A
The entire MBUX MercedesMe ecosystem they have is under construction from what I've seen.
If you browse through the websites and the app you will notice many disconnects in the features and language.
Sometimes when I login it doesn't have my vehicle in there, at other times it tells me that I need to activate it.
You may want to try a different browser and disable any adblocks you might have. Its very slow on Safari.
If you browse through the websites and the app you will notice many disconnects in the features and language.
Sometimes when I login it doesn't have my vehicle in there, at other times it tells me that I need to activate it.
You may want to try a different browser and disable any adblocks you might have. Its very slow on Safari.
Newbie
Joined: Oct 2019
Posts: 3
Likes: 0
C200
The entire MBUX MercedesMe ecosystem they have is under construction from what I've seen.
If you browse through the websites and the app you will notice many disconnects in the features and language.
Sometimes when I login it doesn't have my vehicle in there, at other times it tells me that I need to activate it.
You may want to try a different browser and disable any adblocks you might have. Its very slow on Safari.
If you browse through the websites and the app you will notice many disconnects in the features and language.
Sometimes when I login it doesn't have my vehicle in there, at other times it tells me that I need to activate it.
You may want to try a different browser and disable any adblocks you might have. Its very slow on Safari.
MBWorld Fanatic!
Joined: Mar 2012
Posts: 2,364
Likes: 451
From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
Newbie
Joined: May 2019
Posts: 10
Likes: 0
GLE 450
I've contacted the Mercedes Me support team and they're looking into it.
For reference I emailed mercedes_me_connect@cac.mercedes-benz.com
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Contact info
For me it's an issue with logging into the web portal App seems to work ok but when I try to login on the web portal, after entering user name and password it takes me to a blank screen. Have only just bought the car and trying to add my wife as a user and not able to do it. Tried contacting Mercedes (via Twitter as there doesn't seem to be a support number anywhere) and they effectively shrug their shoulders. This is my 1st Merc - is their tech always abandoned like this?
Junior Member
Joined: Sep 2015
Posts: 66
Likes: 10
gle
I also tried and failed to set up the Mercedes Me Connect app after receiving my GLE350 last weekend. I called customer support and the person, who didn't seem like they knew what they were doing, simple said I have no clue why you are not seeing the services. She then said she would send the issue to Germany and that I wouldn't hear anything for a few weeks. Awesome.
For the price we are paying for these cars, the customer service is shockingly bad. Having owned Audi's Jeep's etc.. they are all the same...bad.
For the price we are paying for these cars, the customer service is shockingly bad. Having owned Audi's Jeep's etc.. they are all the same...bad.
Member
Joined: May 2016
Posts: 130
Likes: 37
From: Oxford, UK
GLC63S, A35 AMG
For those in the UK, there is a workaround...
go to www.mercedes-benz.ie and log in there. It will keep trying to send you back to the .co.uk site, but just keep clicking on close.
Once you're logged in, you can click on your name (top right), and then select vehicles, and then you're in.
go to www.mercedes-benz.ie and log in there. It will keep trying to send you back to the .co.uk site, but just keep clicking on close.
Once you're logged in, you can click on your name (top right), and then select vehicles, and then you're in.
Newbie
Joined: Oct 2019
Posts: 3
Likes: 0
C200
For those in the UK, there is a workaround...
go to www.mercedes-benz.ie and log in there. It will keep trying to send you back to the .co.uk site, but just keep clicking on close.
Once you're logged in, you can click on your name (top right), and then select vehicles, and then you're in.
go to www.mercedes-benz.ie and log in there. It will keep trying to send you back to the .co.uk site, but just keep clicking on close.
Once you're logged in, you can click on your name (top right), and then select vehicles, and then you're in.
Banned
Joined: Apr 2019
Posts: 664
Likes: 141
A
Does anyone have trouble accessing the MercedesMe portal? It's been timing out for me for at least 3 days now.
App works fine, and I tried accessing the website from home and work (https://www.mbusa.com/mercedesme/index).
App works fine, and I tried accessing the website from home and work (https://www.mbusa.com/mercedesme/index).
Senior Member
Joined: Jun 2011
Posts: 392
Likes: 16
GLE 300d (v167)
I find both the app and the portal to be hit and miss in Australia. Lately it's reasonably good but sometimes it just doesn't work for no reason or is seriously laggy.
I also find feature parity to be an odd thing given I can open windows/sunroof on the web but not using the app.
I also find feature parity to be an odd thing given I can open windows/sunroof on the web but not using the app.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
I find both the app and the portal to be hit and miss in Australia. Lately it's reasonably good but sometimes it just doesn't work for no reason or is seriously laggy.
I also find feature parity to be an odd thing given I can open windows/sunroof on the web but not using the app.
I also find feature parity to be an odd thing given I can open windows/sunroof on the web but not using the app.
MBWorld Fanatic!
Joined: Jul 2003
Posts: 6,770
Likes: 1,264
From: Lake Oswego, OR
2020 GLE 450; 2023 BMW M2 Coupe
Mercedes me Connect portal
Does anyone have trouble accessing the MercedesMe portal? It's been timing out for me for at least 3 days now.
App works fine, and I tried accessing the website from home and work (https://www.mbusa.com/mercedesme/index).
App works fine, and I tried accessing the website from home and work (https://www.mbusa.com/mercedesme/index).
Senior Member
Joined: Feb 2019
Posts: 282
Likes: 85
From: Boston
.
Both the app and the web portal work have been working for me for the past week. Quite useful as I've been traveling and hundreds of miles away from the car, good for peace for mind. While checking, just noticed a (new) new map version is available for manual update, will post about it in the other thread.
Banned
Joined: Apr 2019
Posts: 664
Likes: 141
A
Try this address (works for me): https://www.me.mercedes-benz.com/
