Camera View Restricted
#51
MBWorld Fanatic!
Joined: May 2018
Posts: 3,379
Likes: 1,032
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
They have changed the sun visor twice and have cleaned the windscreen and lens multiple times as well as software upgrades etc. They have refused to change the camera although there is much evidence pointing to the camera lens being contaminated on the inside from the damping of the heater mats in the sun visor. I have specifically asked for the camera to be changed, based on this and other threads but the dealer and importer is stubbornly claiming the camera is fine and the system works as designed. Multiple warning messages each day on a perfectly clean car and clear weather and not one single evening ride with operational auto dim/mask high beam is normal they claim. Unbelievable Mercedes choose to bring this matter to court rather than replace the bogus part or accept a return. Car has been parked for 6 months now awaiting court processing.
You might build a case file with dates, pictures, comments about clean windshield, mileage to prove it’s not normal.
#52
MBWorld Fanatic!
Joined: Oct 2009
Posts: 5,067
Likes: 1,666
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
@Jcs@acg.no what is meant by "damping of the heater mats in the sun visor?"
How does a sun visor enter the equation?
How does a sun visor enter the equation?
#53
@Jcs@acg.no what is meant by "damping of the heater mats in the sun visor?"
How does a sun visor enter the equation?
How does a sun visor enter the equation?
However there is not much interest from MB to replace the dual camera - probably due to cost and availability. However - many that have had their cameras replaced with new sun visor seem to have got rid of the problem.
From #Cdc200
From #Orr
Last edited by ChrJS2018; 04-23-2023 at 03:07 PM.
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mikapen (04-23-2023)
#54
Is there a Lemon Law you can fall back to use? I assume not since you mentioned importer. If not there’s not much anyone here can offer. Is it worth taking legal action or making the threat? Write a letter or call direct to Mercedes? Do you have a strong relationship with the Dealer? There may be no good answers.
You might build a case file with dates, pictures, comments about clean windshield, mileage to prove it’s not normal.
You might build a case file with dates, pictures, comments about clean windshield, mileage to prove it’s not normal.
The claim has to be raised against the dealer. In this case the dealer is owned by the importer and that’s why the importer is involved.
Neither dealer or importer seem concerned with the legal steps taken, but I am unsure if they understand their position. They have so far not put a lawyer on this. They are dragging their feet.
I have documented with photo more than 200 examples of the warning message showing up with time and date and reference picture for visibility. This is more or less only 1/3 of the warning messages received. I have to have a
passenger in the car to document by photo - heavy fines here for using phone not in a cradle in the car.
We have seen this before from Mercedes here where they drag things out hoping the customer will give up and if he/she do not give up they settle right before trial. Such procedure might work with some people. But not all.
I doubt any legal process will agree Mercedes’ position these warnings are proof these systems are working. I hold the position these warnings are evidence of the systems not working. So I am not planning to accept any settlement. Mercedes has to face the real world and not always assume they can bully their customers to silence. Most people can’t carry the financial burden of having an almost new car parked for months awaiting trial while also buying another one to use. So now this is equally much a principle - not allowing Mercedes to settle to avoid negative PR.
#55
MBWorld Fanatic!
Joined: Oct 2009
Posts: 5,067
Likes: 1,666
From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Thanks for the details.
No matter what, if the problem continues, and it's replicable, and there's no customer caused damage, I can't understand their reluctance. Should be a warranty claim.
Is your warranty intact?
No matter what, if the problem continues, and it's replicable, and there's no customer caused damage, I can't understand their reluctance. Should be a warranty claim.
Is your warranty intact?
Last edited by mikapen; 04-23-2023 at 03:44 PM.
#56
Yes, it is not customer caused
They have even replicated the error on their own while test driving after cleaning and checking to figure out what it could be.
I agree - I can’t understand why they are not changing the darn thing before this now has become a return claim. I had a Tesla X previously and currently have BMW X5 (2020) both with the same sensors and systems without having experienced a fault on these with an exemption when driving through a heavy snow storm - clogging up all sensors and view. No systems are without any limitations - that is fully understandable. But here the fault shows up every ten minutes or every five mile on average all year around. That is not acceptable in any car - and especially a car in this price range.
#58
Thanks. I should mention the dealer has recently offered to take the car in return and give a refund under the following conditions:
1) I must include a set of winter tyres I haven’t bought from the dealer
2) I must accept no interest is to be paid (over the two years since the first claim of return)
3) I must sign a declaration there is nothing wrong with the car
Although 1 and 2 are economical elements I can evaluate up against the process risk in any legal endeavor, item 3 is unacceptable. When one of the largest car manufacturers require their customers to lie then we have gotten to a really rotten place. I have no intentions to give in to such illegal creativity which sole purpose is to resell the car to another customer without being open on the issues and not at least prohibiting me to comment on the facts should I in the future be contacted by the new owner. This is simply not sustainable customer policy.
But at least it could be seen as a sign the dealer is slowly realizing the bad position he is in.
1) I must include a set of winter tyres I haven’t bought from the dealer
2) I must accept no interest is to be paid (over the two years since the first claim of return)
3) I must sign a declaration there is nothing wrong with the car
Although 1 and 2 are economical elements I can evaluate up against the process risk in any legal endeavor, item 3 is unacceptable. When one of the largest car manufacturers require their customers to lie then we have gotten to a really rotten place. I have no intentions to give in to such illegal creativity which sole purpose is to resell the car to another customer without being open on the issues and not at least prohibiting me to comment on the facts should I in the future be contacted by the new owner. This is simply not sustainable customer policy.
But at least it could be seen as a sign the dealer is slowly realizing the bad position he is in.
Last edited by ChrJS2018; 04-23-2023 at 04:23 PM.
#59
Thanks. I should mention the dealer has recently offered to take the car in return and give a refund under the following conditions:
1) I must include a set of winter tyres I haven’t bought from the dealer
2) I must accept no interest is to be paid (over the two years since the first claim of return)
3) I must sign a declaration there is nothing wrong with the car
Although 1 and 2 are economical elements I can evaluate up against the process risk in any legal endeavor, item 3 is unacceptable. When one of the largest car manufacturers require their customers to lie then we have gotten to a really rotten place. I have no intentions to give in to such illegal creativity which sole purpose is to resell the car to another customer without being open on the issues and not at least prohibiting me to comment on the facts should I in the future be contacted by the new owner. This is simply not sustainable customer policy.
But at least it could be seen as a sign the dealer is slowly realizing the bad position he is in.
1) I must include a set of winter tyres I haven’t bought from the dealer
2) I must accept no interest is to be paid (over the two years since the first claim of return)
3) I must sign a declaration there is nothing wrong with the car
Although 1 and 2 are economical elements I can evaluate up against the process risk in any legal endeavor, item 3 is unacceptable. When one of the largest car manufacturers require their customers to lie then we have gotten to a really rotten place. I have no intentions to give in to such illegal creativity which sole purpose is to resell the car to another customer without being open on the issues and not at least prohibiting me to comment on the facts should I in the future be contacted by the new owner. This is simply not sustainable customer policy.
But at least it could be seen as a sign the dealer is slowly realizing the bad position he is in.
#60
Out Of Control!!
Joined: Dec 2019
Posts: 14,933
Likes: 2,891
From: Toronto, Canada
PFL205.064 with M276.823 (Oil pump solenoid defeated)
Thanks. I should mention the dealer has recently offered to take the car in return and give a refund under the following conditions:
1) I must include a set of winter tyres I haven’t bought from the dealer
2) I must accept no interest is to be paid (over the two years since the first claim of return)
3) I must sign a declaration there is nothing wrong with the car
Although 1 and 2 are economical elements I can evaluate up against the process risk in any legal endeavor, item 3 is unacceptable. When one of the largest car manufacturers require their customers to lie then we have gotten to a really rotten place. I have no intentions to give in to such illegal creativity which sole purpose is to resell the car to another customer without being open on the issues and not at least prohibiting me to comment on the facts should I in the future be contacted by the new owner. This is simply not sustainable customer policy.
But at least it could be seen as a sign the dealer is slowly realizing the bad position he is in.
1) I must include a set of winter tyres I haven’t bought from the dealer
2) I must accept no interest is to be paid (over the two years since the first claim of return)
3) I must sign a declaration there is nothing wrong with the car
Although 1 and 2 are economical elements I can evaluate up against the process risk in any legal endeavor, item 3 is unacceptable. When one of the largest car manufacturers require their customers to lie then we have gotten to a really rotten place. I have no intentions to give in to such illegal creativity which sole purpose is to resell the car to another customer without being open on the issues and not at least prohibiting me to comment on the facts should I in the future be contacted by the new owner. This is simply not sustainable customer policy.
But at least it could be seen as a sign the dealer is slowly realizing the bad position he is in.
#61
Finally got the dreaded "camera view restricted" followed by either adaptive high beam disabled or driving assistance disabled or other errors I can't even remember now. It's been going on more often without the obvious surrounding e.g. foggy inside window due to weather change etc (it's been pretty warm here in the PNW). Sure enough the camera lens looks "cloudy". Took it apart and used a soft cloth specific for camera lens to give it a good wipe. Didn't have my phone with me but the before and after is very obvious. Put it back together and crossed my finger it didn't throw any other errors.
Went for a test drive, the immediate change I notice is that the auto high beam is much more responsive now. I noticed lately it's been slow to respond, at times it was too late when an oncoming car had already been blinded (sorry!), but now it seems to detect it better and able to tell between street lights or head lights.
I only took 20 minutes to do the whole thing, I figure it takes the same time for me to drive to the dealer, minus the song and dance with the SA only to be told to come back when the error appears blah blah blah which will end up taking me 2 hours of my life. Case resolved now.
Went for a test drive, the immediate change I notice is that the auto high beam is much more responsive now. I noticed lately it's been slow to respond, at times it was too late when an oncoming car had already been blinded (sorry!), but now it seems to detect it better and able to tell between street lights or head lights.
I only took 20 minutes to do the whole thing, I figure it takes the same time for me to drive to the dealer, minus the song and dance with the SA only to be told to come back when the error appears blah blah blah which will end up taking me 2 hours of my life. Case resolved now.
#62
Finally got the dreaded "camera view restricted" followed by either adaptive high beam disabled or driving assistance disabled or other errors I can't even remember now. It's been going on more often without the obvious surrounding e.g. foggy inside window due to weather change etc (it's been pretty warm here in the PNW). Sure enough the camera lens looks "cloudy". Took it apart and used a soft cloth specific for camera lens to give it a good wipe. Didn't have my phone with me but the before and after is very obvious. Put it back together and crossed my finger it didn't throw any other errors.
Went for a test drive, the immediate change I notice is that the auto high beam is much more responsive now. I noticed lately it's been slow to respond, at times it was too late when an oncoming car had already been blinded (sorry!), but now it seems to detect it better and able to tell between street lights or head lights.
I only took 20 minutes to do the whole thing, I figure it takes the same time for me to drive to the dealer, minus the song and dance with the SA only to be told to come back when the error appears blah blah blah which will end up taking me 2 hours of my life. Case resolved now.
Went for a test drive, the immediate change I notice is that the auto high beam is much more responsive now. I noticed lately it's been slow to respond, at times it was too late when an oncoming car had already been blinded (sorry!), but now it seems to detect it better and able to tell between street lights or head lights.
I only took 20 minutes to do the whole thing, I figure it takes the same time for me to drive to the dealer, minus the song and dance with the SA only to be told to come back when the error appears blah blah blah which will end up taking me 2 hours of my life. Case resolved now.
#63
Thanks for posting. Good you found a solution. Now you should hope you do not need to do that twice a year as the damping of the heater mat might continue. Further - are the parts around the camera designed to be disassembled that often or will they break. Is it really acceptable to have to use 20 minutes open up dissect the interior structure of a 130 000 USD car to maintain system operation. Hav had Volvo, Tesla, BMW with same system and never had to do this. The problems seems to occur because damping from the heater mats and problems spreads to camera outside and inside. MB should just redesign and recall.
https://www.nhtsa.gov/report-a-safet...le-information
#64
Now that you mention it, the part surrounding the camera does feel hot to the touch when I took it apart (I got to work right after driving it, but it was ~ 60F at the time). Makes me wonder if that's the heater, or the camera components themselves which is pretty normal in my case - I work in a surveillance industry and around high quality cameras a lot; I'm used to how they generate heat.
I'm used to maintenance on cars and pretty much in my career so taking things apart doesn't bother me, but for the most clients that MB is catering to, they will just bring it to the dealer. Interesting that you mention other brands, I'll start noticing these cameras on my family's XC90 and X3 more now.
I'm used to maintenance on cars and pretty much in my career so taking things apart doesn't bother me, but for the most clients that MB is catering to, they will just bring it to the dealer. Interesting that you mention other brands, I'll start noticing these cameras on my family's XC90 and X3 more now.
#65
Now that you mention it, the part surrounding the camera does feel hot to the touch when I took it apart (I got to work right after driving it, but it was ~ 60F at the time). Makes me wonder if that's the heater, or the camera components themselves which is pretty normal in my case - I work in a surveillance industry and around high quality cameras a lot; I'm used to how they generate heat.
I'm used to maintenance on cars and pretty much in my career so taking things apart doesn't bother me, but for the most clients that MB is catering to, they will just bring it to the dealer. Interesting that you mention other brands, I'll start noticing these cameras on my family's XC90 and X3 more now.
I'm used to maintenance on cars and pretty much in my career so taking things apart doesn't bother me, but for the most clients that MB is catering to, they will just bring it to the dealer. Interesting that you mention other brands, I'll start noticing these cameras on my family's XC90 and X3 more now.
I've never received the camera obstruction warning so last week I tested it by blocking the camera with cellophane. After 2 miles , I received the warning. Shortly after, it started raining and my wipers took the cellophane off and the warning went away. It was an easy way to test if they were working.
Last edited by wildta; 05-28-2023 at 12:50 PM.
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MBguy013 (05-26-2023)
#66
Member
Joined: Jul 2021
Posts: 119
Likes: 28
From: Northshore of Lake Travis, TX
2022 GLE 450/2020 Gen 2 Raptor/few others
Forget how many miles cleaned the lens, at around 30k got the error again. Took it in and forget what all they replaced but Wife is happy again. Looks like the plastic trim/cover is a slightly different grain now. Will have to find the paper work to see what was done.
#67
This error popped up on my wife’s 580 intermittently the past few months. Took it to the dealer last week and turns out it had to do with humidity and the camera getting foggy. They installed updated lens covers which is supposed to over more ventilation. All good so far, but will reply back if error comes back.
#68
This error popped up on my wife’s 580 intermittently the past few months. Took it to the dealer last week and turns out it had to do with humidity and the camera getting foggy. They installed updated lens covers which is supposed to over more ventilation. All good so far, but will reply back if error comes back.
The issues came back, and then they replaced the whole part that contain the dual Multi Function Cameras, it is OK ever since, but time will tell how long it'll last.
The part # is a newer version than what I had with hardware from 2020 and software from 2021, so there's some hope they may have solved the fogging issue.
It is made by Veoneer in Sweden for MB.
https://www.veoneer.com/
Now that my car can "see" again, I can speed through the speed bumps in my area, and have the eABC take care of it, it is amazing when road scanning is working again!
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Amgfam00 (08-26-2023)
#69
This error popped up on my wife’s 580 intermittently the past few months. Took it to the dealer last week and turns out it had to do with humidity and the camera getting foggy. They installed updated lens covers which is supposed to over more ventilation. All good so far, but will reply back if error comes back.
#70
The part # is a newer version than what I had with hardware from 2020 and software from 2021, so there's some hope they may have solved the fogging issue.It is made by Veoneer in Sweden for MB.
https://www.veoneer.com/
https://www.veoneer.com/
#71
According to the docs I got its part #: 247-900-80-17 Control Unit Complete
https://mbparts.mbusa.com/oem-parts/...era-2479008017
I do know that it includes both road scanning Cameras.
https://mbparts.mbusa.com/oem-parts/...era-2479008017
I do know that it includes both road scanning Cameras.
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wildta (06-27-2023)
#72
Out Of Control!!
Joined: Dec 2019
Posts: 14,933
Likes: 2,891
From: Toronto, Canada
PFL205.064 with M276.823 (Oil pump solenoid defeated)
According to the docs I got its part #: 247-900-80-17 Control Unit Complete
https://mbparts.mbusa.com/oem-parts/...era-2479008017
I do know that it includes both road scanning Cameras.
https://mbparts.mbusa.com/oem-parts/...era-2479008017
I do know that it includes both road scanning Cameras.
#73
Absolutely bang on, you guys are a brilliant.👍 I have taken apart the adaptive high beam camera and cleaned the lens and the windscreen. The only problem, its not dark till late so may have to keep off the Rum😃
#74
Done...
Thanks!
Managed to get it out but had to take out three metal clips where I’ve drawn a circles on the photo.
The camera camera lens was definitely dirty - cleaned it very carefully.
All that’s left to clean is the inside of the windscreen where the camera sits.
Did you manage to get the triangle bit of plastic off to clean the glass?
Managed to get it out but had to take out three metal clips where I’ve drawn a circles on the photo.
The camera camera lens was definitely dirty - cleaned it very carefully.
All that’s left to clean is the inside of the windscreen where the camera sits.
Did you manage to get the triangle bit of plastic off to clean the glass?
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mikapen (08-26-2023)
#75
Out Of Control!!
Joined: Dec 2019
Posts: 14,933
Likes: 2,891
From: Toronto, Canada
PFL205.064 with M276.823 (Oil pump solenoid defeated)
Thanks!
Managed to get it out but had to take out three metal clips where I’ve drawn a circles on the photo.
The camera camera lens was definitely dirty - cleaned it very carefully.
All that’s left to clean is the inside of the windscreen where the camera sits.
Did you manage to get the triangle bit of plastic off to clean the glass?
https://cimg3.ibsrv.net/gimg/www.mbw...ae7257497.jpeg
https://cimg9.ibsrv.net/gimg/www.mbw...8ebd6ef92d.jpg
Managed to get it out but had to take out three metal clips where I’ve drawn a circles on the photo.
The camera camera lens was definitely dirty - cleaned it very carefully.
All that’s left to clean is the inside of the windscreen where the camera sits.
Did you manage to get the triangle bit of plastic off to clean the glass?
https://cimg3.ibsrv.net/gimg/www.mbw...ae7257497.jpeg
https://cimg9.ibsrv.net/gimg/www.mbw...8ebd6ef92d.jpg