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Online Map Updates - North America Issues?

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Old Jan 25, 2021 | 09:06 AM
  #26  
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Just coming here to report that as of 01/25/2021 the US site for online map updates STILL does NOT work...
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Old Jan 25, 2021 | 06:17 PM
  #27  
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While the portal is down for me as well, I did receive an email and a message within the MercedesMe app about a map update. The vehicle also began to download a map update.
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Old Jan 29, 2021 | 10:26 AM
  #28  
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On-line map updates seem to be working now on US site.
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Old Jan 29, 2021 | 11:06 AM
  #29  
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i'm still seeing the same issue, telling me to contact my service partner

Last edited by sibs1; Jan 29, 2021 at 12:18 PM.
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Old Jan 29, 2021 | 11:12 AM
  #30  
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Still down in the UK as well
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Old Jan 29, 2021 | 12:28 PM
  #31  
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Just tried it again and seems to work.
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Old Jan 29, 2021 | 02:03 PM
  #32  
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Still getting the same error here, but I finally see a picture of my own car again instead of a generic one. Baby steps.
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Old Jan 29, 2021 | 06:42 PM
  #33  
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Still not working in UK and have always been able to see the picture of my car not a generic one.
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Old Jan 29, 2021 | 06:54 PM
  #34  
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Originally Posted by Philamg
Still not working in UK and have always been able to see the picture of my car not a generic one.
Yeah the picture issue only seems to affect certain builds. The picture gets rendered by the online configurator and for some builds the configurator was throwing a 500 error instead of returning an image. This causes the portal and the phone app to fall back to generic pictures of veiled cars. The new phone app has recently started to finally show my actual car, and the portal as well, but then the portal reverted back to the generic picture again, and now it shows my car again. Others have always seen a picture of their car. Hoping it sticks this time. Bringing up the developer tools in Chrome reveals that the web portal throws all kinds of errors.
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Old Jan 30, 2021 | 02:25 AM
  #35  
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Originally Posted by nsoltz
Just tried it again and seems to work.
What does the screen look like during the update?
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Old Jan 30, 2021 | 02:54 AM
  #36  
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Originally Posted by superswiss
Yeah the picture issue only seems to affect certain builds. The picture gets rendered by the online configurator and for some builds the configurator was throwing a 500 error instead of returning an image. This causes the portal and the phone app to fall back to generic pictures of veiled cars. The new phone app has recently started to finally show my actual car, and the portal as well, but then the portal reverted back to the generic picture again, and now it shows my car again. Others have always seen a picture of their car. Hoping it sticks this time. Bringing up the developer tools in Chrome reveals that the web portal throws all kinds of errors.
I just had the same experience on Firefox and Chrome. I ordered my car in November and it showed the interior and exterior choices in the 360 degree view, now the exterior shows properly (at least my color), but only certain interior colors of upholstery (not mine) update, but not all. I hope the software in the car works better!
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Old Jan 31, 2021 | 01:58 PM
  #37  
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The USA site is working here.
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Old Feb 1, 2021 | 04:18 AM
  #38  
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Still not working for map updates in UK.
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Old Feb 1, 2021 | 05:54 PM
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Ok, figured out what's going on. It works with Firefox, but not Chrome or New Edge. Was looking at the errors and one error is due to the way Chromium handles certain requests, so I figured those who are saying that it works for them must be using a different browser. It's downloading the maps now.
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Old Feb 1, 2021 | 06:15 PM
  #40  
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Originally Posted by superswiss
Ok, figured out what's going on. It works with Firefox, but not Chrome or New Edge. Was looking at the errors and one error is due to the way Chromium handles certain requests, so I figured those who are saying that it works for them must be using a different browser. It's downloading the maps now.
It works with Safari on a Mac too.
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Old Feb 1, 2021 | 06:25 PM
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Originally Posted by jtjbt20x
It works with Safari on a Mac too.
Had a hunch that it probably would, but I didn't wanna bother with firing up my MacBook. I've noticed before that they seem to primarily test on FireFox on their end. I've been advised in the past to use FireFox, but I'm generally not a FireFox user. They need to make this stuff work with all the current evergreen browsers.
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Old Feb 1, 2021 | 06:40 PM
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Originally Posted by superswiss
Had a hunch that it probably would, but I didn't wanna bother with firing up my MacBook. I've noticed before that they seem to primarily test on FireFox on their end. I've been advised in the past to use FireFox, but I'm generally not a FireFox user. They need to make this stuff work with all the current evergreen browsers.
Agree 110%.
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Old Feb 2, 2021 | 04:51 AM
  #43  
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Works on Edge in the UK
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Old Feb 2, 2021 | 08:20 AM
  #44  
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Originally Posted by superswiss
Ok, figured out what's going on. It works with Firefox, but not Chrome or New Edge. Was looking at the errors and one error is due to the way Chromium handles certain requests, so I figured those who are saying that it works for them must be using a different browser. It's downloading the maps now.
Good catch. Tried it with Edge and it worked on my end, but still no luck with Chrome.
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Old Feb 3, 2021 | 09:21 AM
  #45  
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I'm on Mac Firefox and works fine. Haven't bothered with Safari yet.
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Old Feb 5, 2021 | 07:22 PM
  #46  
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There have been "about" 2-3 Chrome updates on the PC side in the Past 3 Week's - so you might want to check and update Chrome for your PC and see if that help's
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Old Feb 5, 2021 | 08:09 PM
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Originally Posted by fabbrisd1
There have been "about" 2-3 Chrome updates on the PC side in the Past 3 Week's - so you might want to check and update Chrome for your PC and see if that help's
My Chrome is always up to date. That's the point of an evergreen browser. It keeps itself updated. Most of these updates are security fixes for known vulnerabilities. I did do a manual update for the most recent update as it fixes a zero day that has been exploited in the wild, but generally Chrome is quick to update itself when an update comes out, provided that you regularly close it as it needs a restart for a new update to take effect.

Last edited by superswiss; Feb 5, 2021 at 08:11 PM.
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Old Feb 6, 2021 | 03:43 AM
  #48  
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Yes just checked.

Google Chrome is up to date
Version 88.0.4324.150 (Official Build) (64-bit)
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Old Feb 7, 2021 | 03:50 PM
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Originally Posted by superswiss
Ok, figured out what's going on. It works with Firefox, but not Chrome or New Edge. Was looking at the errors and one error is due to the way Chromium handles certain requests, so I figured those who are saying that it works for them must be using a different browser. It's downloading the maps now.
Been waiting for weeks for this upgrade. Just succeeded with Edge. Just curious. What were the specific problems with Chrome/Chromium that you found?
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Old Feb 7, 2021 | 04:56 PM
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Originally Posted by whoover
Been waiting for weeks for this upgrade. Just succeeded with Edge. Just curious. What were the specific problems with Chrome/Chromium that you found?
It throws all kinds of errors in Chrome, but below is what appears to be the main issues for why it's failing. They are trying to clear/modify local data that Chrome/Chromium does not permit. I assume you had success with legacy Edge, because New Edge is based on Chromium and doesn't work for me, either. I no longer have legacy Edge on my system.

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