The best or nothing
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Lanzz (01-31-2021)
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Makes perfect sense and is what I suspected (issue with the electronic ignition). Engine get hots, there is a heat related issue in one of coil packs and it quits working -- meaning the cylinder it controls doesn't get any spark -- result is a rough running engine. I'm surprised the service department didn't catch it the first time...pretty basic issue.
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2020 GLE 450; 2023 BMW M2 Coupe
Symptoms of a bad coil pack
Makes perfect sense and is what I suspected (issue with the electronic ignition). Engine get hots, there is a heat related issue in one of coil packs and it quits working -- meaning the cylinder it controls doesn't get any spark -- result is a rough running engine. I'm surprised the service department didn't catch it the first time...pretty basic issue.
Makes perfect sense and is what I suspected (issue with the electronic ignition). Engine get hots, there is a heat related issue in one of coil packs and it quits working -- meaning the cylinder it controls doesn't get any spark -- result is a rough running engine. I'm surprised the service department didn't catch it the first time...pretty basic issue.
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Also, it used to be that it took a full 20 minutes for the Shop to do a service scan of the car. Have they done that, or is it still true?
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When I called MB (manufacturer) on Friday, I did ask why they couldn’t not diagnose or pull some type of code remotely when the CEL was on, the lady didn’t know. She also told me, “well if there are not any codes or it’s currently not doing anything even our engineers cannot fix it.” So apparently the art of working on a vehicle is gone unless “the computer” tells them what to do. They (MBUSA) are supposed to call me today and I’m going to make sure an official complaint has been filed. The new car I purchased has now been in the service department more than my own garage.
Let’s talk coils for a second. I somewhat understand what they do (supplies a spark to the plugs), but how intense is it now replace one of these coil packs? Is this major work? Are they easy to get to? How concerned should I be here?
Let’s talk coils for a second. I somewhat understand what they do (supplies a spark to the plugs), but how intense is it now replace one of these coil packs? Is this major work? Are they easy to get to? How concerned should I be here?
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chassis (02-01-2021)
#63
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When I called MB (manufacturer) on Friday, I did ask why they couldn’t not diagnose or pull some type of code remotely when the CEL was on, the lady didn’t know. She also told me, “well if there are not any codes or it’s currently not doing anything even our engineers cannot fix it.” So apparently the art of working on a vehicle is gone unless “the computer” tells them what to do. They (MBUSA) are supposed to call me today and I’m going to make sure an official complaint has been filed. The new car I purchased has now been in the service department more than my own garage.
Let’s talk coils for a second. I somewhat understand what they do (supplies a spark to the plugs), but how intense is it now replace one of these coil packs? Is this major work? Are they easy to get to? How concerned should I be here?
Let’s talk coils for a second. I somewhat understand what they do (supplies a spark to the plugs), but how intense is it now replace one of these coil packs? Is this major work? Are they easy to get to? How concerned should I be here?
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2023 GLE 450 4matic
In my first several weeks of ownership, the GL was in the dealers garage more than my own so I feel your frustration. They finally sorted things out and the car has mostly been a pleasure to own ever since.
Hang in there.
Hang in there.
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When I called MB (manufacturer) on Friday, I did ask why they couldn’t not diagnose or pull some type of code remotely when the CEL was on, the lady didn’t know. She also told me, “well if there are not any codes or it’s currently not doing anything even our engineers cannot fix it.” So apparently the art of working on a vehicle is gone unless “the computer” tells them what to do. They (MBUSA) are supposed to call me today and I’m going to make sure an official complaint has been filed. The new car I purchased has now been in the service department more than my own garage.
Let’s talk coils for a second. I somewhat understand what they do (supplies a spark to the plugs), but how intense is it now replace one of these coil packs? Is this major work? Are they easy to get to? How concerned should I be here?
Let’s talk coils for a second. I somewhat understand what they do (supplies a spark to the plugs), but how intense is it now replace one of these coil packs? Is this major work? Are they easy to get to? How concerned should I be here?
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I got a call back from MB yesterday. Very nice person but pretty much told me that since a problem was finally found there was nothing they could do until it was at least “fixed.” They did hint around to do something to make me happy for all this trouble but would not go into detail until the car is returned and made good or not fixed. They also pointed out that at first they found nothing wrong with the car. But when I told them it was on video they changed their thinking a little.
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
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chassis (02-02-2021)
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2020 GLS580, 2020 Corvette Z51
I got a call back from MB yesterday. Very nice person but pretty much told me that since a problem was finally found there was nothing they could do until it was at least “fixed.” They did hint around to do something to make me happy for all this trouble but would not go into detail until the car is returned and made good or not fixed. They also pointed out that at first they found nothing wrong with the car. But when I told them it was on video they changed their thinking a little.
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
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BACnMercedes (02-02-2021),
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#69
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I got a call back from MB yesterday. Very nice person but pretty much told me that since a problem was finally found there was nothing they could do until it was at least “fixed.” They did hint around to do something to make me happy for all this trouble but would not go into detail until the car is returned and made good or not fixed. They also pointed out that at first they found nothing wrong with the car. But when I told them it was on video they changed their thinking a little.
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
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BACnMercedes (02-02-2021)
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My BMW 535 had a long list of repairs, mostly due to injector issues that BMW was having. The buyer was very knowledgeable and wanted that car. He also was able to dscern that a certain point those repairs stopped so he was not concerned.
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BACnMercedes (02-02-2021)
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I got a call back from MB yesterday. Very nice person but pretty much told me that since a problem was finally found there was nothing they could do until it was at least “fixed.” They did hint around to do something to make me happy for all this trouble but would not go into detail until the car is returned and made good or not fixed. They also pointed out that at first they found nothing wrong with the car. But when I told them it was on video they changed their thinking a little.
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
If I saw early age/mileage engine repairs on a carfax, I would walk, provided other alternatives existed. If a used car buyer uses a wide (nation-wide) search window, chances are good another nearly equivalent vehicle will be found. If your car is a unique build, and has full service history and is in good cosmetic condition, the carfax might be overlooked by some buyers. For me, it would be a red flag, although not a 100% deal breaker if a near alternative existed.
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BACnMercedes (02-02-2021)
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I got a call back from MB yesterday. Very nice person but pretty much told me that since a problem was finally found there was nothing they could do until it was at least “fixed.” They did hint around to do something to make me happy for all this trouble but would not go into detail until the car is returned and made good or not fixed. They also pointed out that at first they found nothing wrong with the car. But when I told them it was on video they changed their thinking a little.
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
So here is the next question my wife and I are discussing:
Say the car does get fixed, correctly. Then shortly there after something changes in our family and we need to get rid of the car for some reason relatively soon, 1-2 years. I put it up for sale and a prospective buyer looks at it and wants a Carfax or Autocheck. Someone pulls the report and it shows engine work or whatever it might say at 300 miles. What would you think about that car if you were looking at it and it was only 1 year old? In other words, “diminished value?”
For the record this is why I’m not a big fan of carfax. I’ve seen several cars they got wrong, good and bad, and too much trust is put into it when they don’t allow explanations. Originally I was not worried about the reports but I have since found out my dealership does report to them.
Thanks
Last edited by TexAg91; 02-02-2021 at 11:24 PM.
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chassis (02-02-2021)
#73
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As with anything in life it depends. The fact your vehicle had warranty repairs, had to have coils replaced when new wouldn't both me for a second...it's not a big deal...**** happens. If the vehicle was a buy back/lemon law vehicle, and had an extensive stay in the shop for multiple issues before it was bought back...that would scare me off. I purchased a new 2001 Toyota 4 Runner, well 20 year ago now. The first time I towed my boat with it (less the 4000 miles on the odometer) the check engine light came on. Took to the dealer and was told it had a bad sensor on the crank shaft. The engine had to be pulled, and the crankshaft replaced on my brand new Toyota. I was not happy about it at the time. That 4Runner is now a "family heirloom. I sold it to my dad in 2005, with 60,000 miles on it. He drove it until he retired in 2013, and sold it to my sister with over 170,000 miles on it. Her two sons learned to drive on it, and it now has over 250,000 miles and is still going.
#74
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If it continues then talk to a lemon law attorney and see if they can get MB to buy the car back. It should not be doing that.
I feel like MB has not been living up to the “best or nothing” slogan for some time now (especially since my GLE has been delayed about 2 months due to a damn zip tie). Even my prior E class was falling apart after 3-4 years.
I feel like MB has not been living up to the “best or nothing” slogan for some time now (especially since my GLE has been delayed about 2 months due to a damn zip tie). Even my prior E class was falling apart after 3-4 years.
Makris, Not an apologist, just curious, if your E was falling apart after a few years, why the GLE?
#75
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It's no problem. My E class (2017 E300) had issues with the steering wheel going up and down (went to different dealerships 4 times for this issue), the MB Tex on my drivers seat was cracking, falling apart and fading, and I had some issues with the infotainment system. Although my E class was falling apart/had issues (it was a re-design inside and out) I loved everything else about the car. My E class was also involved in a flood and I had the engine, starter motor and all the wiring replaced about 1.5 years before the lease was up but I had most of the issues before the flood. I've also had a lot of experience with Mercedes since everyone in my family has one and I've grown to love the brand even with its faults.
Prior to my E class I had a 2014 Jeep Grand Cherokee and I absolutely loved it! I felt like it could tackle anything and everything that was thrown at/in it. The Jeep was based off the ML/GLE platform so it felt like a tank. I had that car during undergrad and law school, just so y'all have an idea of what it went through (and the Jeep went through a lot). I've always loved SUVs since I can remember, but when I was shopping around for my previous car, I checked out the current GLE at the time (2016/2017 model year) and I was not thrilled with it and it felt like my Jeep (and I wanted something different at the time) and the E class was just re-designed inside and out for 2017 and I liked everything about it. I drove it about 4-5 times before pulling the trigger and it was great.
However, when the 2020 GLE was unveiled back in 2019 I knew I had to have it. Everything I've read about it I loved and the styling I feel like it has some design features from the Lamborghini Urus (thin headlights and tail lights, big air dam in the front and aggressive styling with the AMG/Night packages). I've test driven the 2020 and 2021s about 5-6 times at different dealerships and I had a 2020 GLE 350 4matic as a loaner and it is a very smooth and comfortable car and it does not have a lot of road noise (unlike my E class) and everything seems to work well in it. I get that re-design model years will have bugs (like my 2017 E class), but I feel like since I am getting a 2021 that they worked out some of the bugs from the 2020 model year. I also feel like the quality of the GLE is closer to the GLS/S class and the quality of the E class is closer to the C/GLC class.
I am however considering something different. I ordered my GLE 350 back in early October 2020 and was told it would be done and at the dealership with a nice bow on it in mid December 2020. Since then, it has been delayed 3-4 times with the current ETA being in about 10-14 days for mid February. If it keeps getting delayed, I may have to cut my losses and go with something else when the current lease I'm in expires next month. I've been checking out the Genesis GV80 which seems to be really nice, but I have not driven it yet. But I would prefer to go with the GLE because the heart wants what the heart wants, and my heart really wants the GLE.