The best or nothing
#101
MBWorld Fanatic!
Join Date: May 2018
Location: Boise
Posts: 3,377
Received 1,032 Likes
on
700 Posts
2024 GMC Canyon Denali..... 2018 Audi SQ5
Normally most Automotive CS are just Public Relations support with enough training to sound intelligent. They can help with procedural things like Mercedes me and “how to” questions but that’s about it. Mercedes is better than most from my limited experience. There might be a Supervisor with escalation power but most are not there to help with vehicle service issues.
The Dealer has the best access to necessary technical support but a lot of that probably depends on the individuals involved and the nature of the problem. There is probably a bottleneck now when a lot of things are going wrong at the same time. I had a lot of issues with my early build 2020 GLE 450 and was lucky enough to have a 20 year guy to work with. Besides his knowledge, he has developed relationships at the factory so he might have been able to get answers quicker. The new key fob, Lane Keep Off and Camera/radar syntonization were done to my car about as soon as they were available.
Let’s hope they get this figured out for you soon because there may not be a good alternative. I’ve done a GM buyback and hated every month of the 5 it took to get my replacement and that was after waiting months on my initial order.
#102
MBWorld Fanatic!
Join Date: Oct 2018
Location: Washington DC
Posts: 3,295
Received 1,492 Likes
on
985 Posts
No more MB:(
OP needs to get aggressive, I sure as hell would. 14 out of 17 days is a fail, money back or new vehicle, period. I wouldn't even trust the vehicle anymore, might leave driver stranded, confidence eroded.
#103
MBWorld Fanatic!
Thread Starter
Join Date: Mar 2012
Location: The Palmetto State
Posts: 2,342
Received 442 Likes
on
306 Posts
19 E63s(wifeys) & a 21 GLE580
Had an in person meeting today with the dealership. My car has a “fuel delivery problem.” We worked out a game plan and are heading in that direction to make everything right. I’ve given up on Manager Jeffery (he will not give a last name) at MB customer support. He is worthless.
The following 2 users liked this post by BACnMercedes:
hyperion667 (02-11-2021),
TexAg91 (02-11-2021)
#104
MBWorld Fanatic!
Join Date: Oct 2009
Location: Colorado
Posts: 4,950
Received 1,637 Likes
on
1,206 Posts
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Had an in person meeting today with the dealership. My car has a “fuel delivery problem.” We worked out a game plan and are heading in that direction to make everything right. I’ve given up on Manager Jeffery (he will not give a last name) at MB customer support. He is worthless.
#105
MBWorld God!
![](https://staticssl.ibsrv.net/autocomm/EvoM/fcotmicon.gif)
Join Date: Jul 2010
Location: on my way
Posts: 30,682
Received 3,416 Likes
on
2,855 Posts
2012 CLS63
Had an in person meeting today with the dealership. My car has a “fuel delivery problem.” We worked out a game plan and are heading in that direction to make everything right. I’ve given up on Manager Jeffery (he will not give a last name) at MB customer support. He is worthless.
![smash](https://mbworld.org/forums/images/smilies/smashfreak.gif)
#106
MBWorld Fanatic!
Thread Starter
Join Date: Mar 2012
Location: The Palmetto State
Posts: 2,342
Received 442 Likes
on
306 Posts
19 E63s(wifeys) & a 21 GLE580
I hope it’s not that easy. They have changed some injectors and now doing “tests.” One of the problems is the MB email engineers spell out every test in detail as to how it supposed to be done and then they want the report back. For example, get the car to operating temperature and then drive it for 2 minutes at an exact speed and then immediately pull the data. Or at a cold start, let it idle for 3.5 minutes, then drive exactly 1 mile and pull the data.
Then the bigger problem, when it is a buy back, what will replace it.
Maybe I can go get another 580 and start negotiating a 12% discount (other thread joke).
The best thing is the dealership and I have a plan and all of MB customer support has been no help. Another reason I buy all from the same place and person.
Then the bigger problem, when it is a buy back, what will replace it.
Maybe I can go get another 580 and start negotiating a 12% discount (other thread joke).
The best thing is the dealership and I have a plan and all of MB customer support has been no help. Another reason I buy all from the same place and person.
Last edited by BACnMercedes; 02-11-2021 at 02:41 PM.
The following users liked this post:
mikapen (02-11-2021)
#107
Super Member
I hope it’s not that easy. They have changed some injectors and now doing “tests.” One of the problems is the MB email engineers spell out every test in detail as to how it supposed to be done and then they want the report back. For example, get the car to operating temperature and then drive it for 2 minutes at an exact speed and then immediately pull the data. Or at a cold start, let it idle for 3.5 minutes, then drive exactly 1 mile and pull the data.
Then the bigger problem, when it is a buy back, what will replace it.
Maybe I can go get another 580 and start negotiating a 12% discount (other thread joke).
The best thing is the dealership and I have a plan and all of MB customer support has been no help. Another reason I buy all from the same place and person.
Then the bigger problem, when it is a buy back, what will replace it.
Maybe I can go get another 580 and start negotiating a 12% discount (other thread joke).
The best thing is the dealership and I have a plan and all of MB customer support has been no help. Another reason I buy all from the same place and person.
The following users liked this post:
places (02-12-2021)
#109
MBWorld Fanatic!
Join Date: Oct 2009
Location: Colorado
Posts: 4,950
Received 1,637 Likes
on
1,206 Posts
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Let's hope the past has passed.
Why is the idle above 500? The ISG should put a load on the engine, stabilizing it and running the idle at 500 rpm.
At least that's what happens on the 53 and 450.
Why is the idle above 500? The ISG should put a load on the engine, stabilizing it and running the idle at 500 rpm.
At least that's what happens on the 53 and 450.
The following users liked this post:
BACnMercedes (02-12-2021)
#111
MBWorld God!
![](https://staticssl.ibsrv.net/autocomm/EvoM/fcotmicon.gif)
Join Date: Jul 2010
Location: on my way
Posts: 30,682
Received 3,416 Likes
on
2,855 Posts
2012 CLS63
Damn 96 K for that??
The following 3 users liked this post by hyperion667:
#113
MBWorld Fanatic!
Thread Starter
Join Date: Mar 2012
Location: The Palmetto State
Posts: 2,342
Received 442 Likes
on
306 Posts
19 E63s(wifeys) & a 21 GLE580
The air is on and it was in sport. I’m sitting still now in car line and can go back and forth between the modes. Comfort is just above 500 and sport kicks it up to about where it was.
#114
MBWorld Fanatic!
Join Date: Oct 2009
Location: Colorado
Posts: 4,950
Received 1,637 Likes
on
1,206 Posts
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
But I DID see the 37F on your dash - good luck to your Palmettos!
#116
MBWorld Fanatic!
Join Date: Oct 2009
Location: Colorado
Posts: 4,950
Received 1,637 Likes
on
1,206 Posts
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Does your E63S have the EQ Boost and ISG? The ISG is what stabilizes the idle speed, requiring less rotating mass for smoothness. That "charging" load on the engine "absorbs" idle loping, allowing the idle to be 500 rpm without vibration.
This may be different with a V8, though. And Sport probably changes the rules, too. Does the 580 return to 500 in C?
Just curious here - filling in my mental inquiries.
This may be different with a V8, though. And Sport probably changes the rules, too. Does the 580 return to 500 in C?
Just curious here - filling in my mental inquiries.
#117
Super Member
Temp is 37...my guess is engine hasn't warmed up so it's running closed loop...or he has it in sport mode. Should have read the rest of the posts.
Last edited by TexAg91; 02-12-2021 at 12:17 PM.
#119
MBWorld Fanatic!
Thread Starter
Join Date: Mar 2012
Location: The Palmetto State
Posts: 2,342
Received 442 Likes
on
306 Posts
19 E63s(wifeys) & a 21 GLE580
Does your E63S have the EQ Boost and ISG? The ISG is what stabilizes the idle speed, requiring less rotating mass for smoothness. That "charging" load on the engine "absorbs" idle loping, allowing the idle to be 500 rpm without vibration.
This may be different with a V8, though. And Sport probably changes the rules, too. Does the 580 return to 500 in C?
Just curious here - filling in my mental inquiries.
This may be different with a V8, though. And Sport probably changes the rules, too. Does the 580 return to 500 in C?
Just curious here - filling in my mental inquiries.
The car was warmed up. We had been driving for about 20 minutes when we stopped for coffee and I took the picture.
#121
Junior Member
#123
MBWorld Fanatic!
Thread Starter
Join Date: Mar 2012
Location: The Palmetto State
Posts: 2,342
Received 442 Likes
on
306 Posts
19 E63s(wifeys) & a 21 GLE580
Insurance will tow to the nearest dealer and then only usually within so many miles, mine is 100. If it’s a warranty issue they will tow to the nearest dealer as well but I don’t think that matters how far they have to go.
5 days and no CELs! Although I do feel a very slight vibration sometimes when I come to a stop and my you know what puckers up!
5 days and no CELs! Although I do feel a very slight vibration sometimes when I come to a stop and my you know what puckers up!
The following users liked this post:
chassis (02-17-2021)
#124
MBWorld Fanatic!
Join Date: Oct 2009
Location: Colorado
Posts: 4,950
Received 1,637 Likes
on
1,206 Posts
'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
#125
MBWorld Fanatic!
Thread Starter
Join Date: Mar 2012
Location: The Palmetto State
Posts: 2,342
Received 442 Likes
on
306 Posts
19 E63s(wifeys) & a 21 GLE580
Well my luck ran out. The P.O.S. did it again (only 1014 miles). Luckily this time was able to limp with the CEL on to the dealership. While sitting in the service center it actually looked like the car was trying to start doing the stuck in sand/mud bounce mode.
If its anything major, I doubt I want it back.
Stay tuned.
If its anything major, I doubt I want it back.
Stay tuned.
Last edited by BACnMercedes; 02-23-2021 at 10:03 AM.