Mercedes Me App issue
Out Of Control!!
Joined: Nov 2018
Posts: 11,405
Likes: 5,326
From: San Francisco Bay Area
2019 C63CS
Yes, but it would still show up in the OTA vehicle updates in the Mercedes me connect app like the eCall recall update does. I have COMAND so, no purchasing of anything in the car. I'm not using the WiFi hotspot and if I try to add it, it sends me to AT&T, but I can no longer add a data plan. Not that I want to, but that's the same experience others have posted. The switch if it's really gonna take place is in limbo. I'm guessing T-Mobile having been hacked recently might have thrown a wrinkle into the whole thing. I'm not eager to become a T-Mobile customer to be honest.
MBWorld Fanatic!
Joined: Feb 2019
Posts: 1,946
Likes: 1,057
From: USA
N/A
Yes, but it would still show up in the OTA vehicle updates in the Mercedes me connect app like the eCall recall update does. I have COMAND so, no purchasing of anything in the car. I'm not using the WiFi hotspot and if I try to add it, it sends me to AT&T, but I can no longer add a data plan. Not that I want to, but that's the same experience others have posted. The switch if it's really gonna take place is in limbo. I'm guess T-Mobile having been hacked recently might have thrown a wrinkle into the whole thing. I'm not eager to become a T-Mobile customer to be honest.
Out Of Control!!
Joined: Nov 2018
Posts: 11,405
Likes: 5,326
From: San Francisco Bay Area
2019 C63CS
That just means the website and backend services may have been updated. I just tried and it's still sending me to AT&T for the hotspot. Others are being sent to T-Mobile, too, but when they try to sign up, they actually can't.
Banned
Joined: Jun 2019
Posts: 354
Likes: 122
2020 GLE 350
I just realised Mercedes Me has not sent me notifications for a week or more. I did get vehicle unlocked notices every time I park in my garage. Anyone else notice? Is this an ATT to TMobile switch problem? I am in Canada so North America or Canada may be affected - or just me?
Senior Member
Joined: Jan 2013
Posts: 421
Likes: 57
2021 V167
2 or more vehicles
Same here, I have a 2021 GLE and a 2020 Sprinter van. On the Mercedes Me web help pages it shows being able to add users or other authorized drivers to one account. After inquiring about this it is not able to be configured this way in the US. They said to load the M-me app on the other users phone and just add the primary owner/driver credentials. Kinda simple way to do it, but it works.
Super Member
Joined: Dec 2013
Posts: 628
Likes: 176
From: SW Ontario Canada
2020 GLS580, 2023 Corvette Z06
MB Canada Customer Service replied to my inquiry with a lot of questions re my phone, app version, is it in underground park or remote area, last date used, requests for screen shots etc. most of which did not seem relevant.
I located a fix in this forum based on advice from MB Customer Service - reinstall the Mercedes Me app which fixed the problem.
I don't know why I aske MB for help- I guess I hope for a knowledgeable rep at some point.
I located a fix in this forum based on advice from MB Customer Service - reinstall the Mercedes Me app which fixed the problem.
I don't know why I aske MB for help- I guess I hope for a knowledgeable rep at some point.
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Member
Joined: Jun 2017
Posts: 127
Likes: 27
2021 GLE 53 Iridium Silver
MB Canada Customer Service replied to my inquiry with a lot of questions re my phone, app version, is it in underground park or remote area, last date used, requests for screen shots etc. most of which did not seem relevant.
I located a fix in this forum based on advice from MB Customer Service - reinstall the Mercedes Me app which fixed the problem.
I don't know why I aske MB for help- I guess I hope for a knowledgeable rep at some point.
I located a fix in this forum based on advice from MB Customer Service - reinstall the Mercedes Me app which fixed the problem.
I don't know why I aske MB for help- I guess I hope for a knowledgeable rep at some point.
MBWorld Fanatic!
Joined: Mar 2012
Posts: 2,364
Likes: 451
From: The Palmetto State
19 E63s, ‘24SQ8, wanting another gas guzzling V8
How about this issue. The remote start will go through and start the car and then immediately turn it back off (less than a second). I called the dealership and they had no idea and need to schedule a visit. I just had to wait 2 months for a time for my E car to get a service visit, so I’ll ask here too.
Any ideas why it might be turning right back off?
Any ideas why it might be turning right back off?
MBWorld Fanatic!
Joined: May 2018
Posts: 1,432
Likes: 300
From: Illinois
2021 c300 Cab. Arrived 7/28/21 . 24 GLE 450e.
How about this issue. The remote start will go through and start the car and then immediately turn it back off (less than a second). I called the dealership and they had no idea and need to schedule a visit. I just had to wait 2 months for a time for my E car to get a service visit, so I’ll ask here too.
Any ideas why it might be turning right back off?
Any ideas why it might be turning right back off?
