Mercedes Me app hasn’t been working properly last couple of weeks. It used to promptly alert me when the door was open for example but lately there is no alert.
it still reports the vehicle location and tire pressure fine though.

Anyone else seeing this issue?

 

No I get alerts for unlocked doors every time…almost annoying when parked in my garage.

 

+1

 

I was thinking it would be nice if they'd design it to recognize your home location and to not alert you to unlocked doors. But, what if you park outside? Not to say my neighborhood is shady, but I trust no one!

 

I agree. The notice is useful…it’s caught a number of mistakes locking. Yesterday I locked before my wife opened her door in a place I didn’t want an unlocked car. She didn’t mention it until I commented that the car was unlocked.
Some day in the distant future they might give you an option at home to get the notice or not.

 

The notifications can occasionally be hit or miss, although they've been pretty reliable for a while now for me. If you have an iPhone, there's also an ongoing issue with notifications in general that's affecting some phones. Apple can't seem to figure out the bug, but on some phones the notifications just stop or get delayed, regardless of app. The Mercedes me services, though are undergoing lots of changes. They are moving things around and redeveloping existing services. The notifications used to actually be very unreliable in the previous Mercedes me connect app. They work much better now in the new app. FWIW, I inquired the other day about the state of the services, particularly as they've been removing pretty much all services other than map updates from the web portal and supposedly they are going to be exclusively in the phone app, but at least for the US market many of them are still missing from the app. The following is the response I got. So, I think you can see that things are in flux at the moment. I didn't have live traffic in my car for about two months earlier this year, but eventually they fixed it and now it's working even better than it did before. It is worth contacting them if you are having issues. Sometimes it takes a while, but they've always come through eventually for me. I've had most luck by just contacting them via mbusa.com and select Mercedes me connect on the contact form. In the past, the chat worked well, but it hasn't worked for me recently. It puts me in a queue and when it's my turn it says there are no representatives currently available.

 

Any idea where the Mercedes Me Connect store is? I don't see anything like that in the app.

 

Nope, but part of it is going to be in MBUX where you will be able to buy things like Navigation and other features after the fact. Somebody said there was going to be a separate app for the phone through which you can renew the Mercedes me service once the initial complimentary 3-years expire etc.. I'm assuming there will be some kind of communication to customers at some point. I'm guessing it isn't actually fully live yet.

 

Just found this. Should eventually show up in the US Mercedes me connect app.

 

My app suddenly wouldn’t lock/unlock door so i deleted the app and re-downloaded from the app store. Works perfectly now.

 

It's on the Connect web page.

 

I contacted the Connect contact center and they are working on my remote start/lock/unlock issues. So far they've reset the communications unit once remotely and the remote stuff worked for about a week. They are contemplating their next steps, but it's a bit painful as I email with the customer center then they communicate with the tech support engineers then the customer center tells me what the engineers do.

 

Do you have iphone or android? I have iphone and I tried logging out and back in and also deleted the app and reinstall. Still not getting notifications when car is locked/unlocked. All the other features seems to be working fine (such as remote lock/unlock, vehicle location, sending navi addresses from the app to the car, etc).

 

In the app, select the three bars in the top left corner and then select Settings. Make sure that Notifications is tuned On. For whatever reason, when I stop getting notifications, I find this turned off. I don't turn it off, so I have no idea what causes it to happen.

 

We have 2 cars on the same account and I cannot get separate PINs per vehicle. Both cars have the same PIN. I want to call them and ask for separate accounts.

 

I have the iPhone 12 Pro Max.

 

hmm my app works pretty well on apple iOS .. I have had no issues with using the app.

 

I have the same phone.

 

Mine is not having any issues either. It would be nice if the system could detect when Im in the garage but I would not disable this feature. I did the stupidest thing the other day. I stopped at the grocery store and while shopping, got the notice I forgot to lock the car. I used the app to lock it and thought all was good until I went out to the car. I couldn't find my keys and then realized they were still in the car. So it turns out I went into the store and not only left it unlocked but left the keys in the car. For that reason, I always want that app running in the background!!

 

You shouldn't have to have the app running in the background to receive notifications?!

 

I just realised Mercedes Me has not sent me notifications for a week or more. I did get vehicle unlocked notices every time I park in my garage. Anyone else notice? Is this an ATT to TMobile switch problem? I am in Canada so North America or Canada may be affected - or just me?

 

Same here, USA.

 

As far as I know, I've been receiving messages from the app.

 

I'm getting the notifications just fine. I honestly don't know what the switch to T-Mobile is all about. Nobody really seems to know anything. I'm guessing my car is still on AT&T. There hasn't been an OTA update. It would suck, because T-Mobile's coverage is crap compared to AT&T. My car won't have a T-Mobile signal in my garage, but it has an AT&T signal. Not sure how much it would matter, although I do occasionally lock the car in my garage from my phone to fold in the mirrors if I have to get past it with something.

 

I believe the OTA is in the background and you don't get notified about it. If you try to buy service in the car and it sends you to T-Mobile, I think that means you are changed over.