GLE Class (V167) Produced 2020 to present

Poor Down Shifting

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Old 04-05-2024, 12:03 PM
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V167
Originally Posted by randsny
I went into Mercedes this week and had them address a recall on my transmission control module (NHTSA Recall IS 24V118). Can report the reprograming the transmission control module has resolved my poor down shifting issues. I suggest if you are still having problems, call Mercedes and see if you can qualifies for the upgrade/reprograming.
Our 63 was shifting "funny" (very noticable in the mountains, not so much at home at the coast) and the dealer reprogrammed it and it appears to be resolved as well.
Old 04-05-2024, 03:04 PM
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Originally Posted by randsny
I went into Mercedes this week and had them address a recall on my transmission control module (NHTSA Recall IS 24V118). Can report the reprograming the transmission control module has resolved my poor down shifting issues. I suggest if you are still having problems, call Mercedes and see if you can qualifies for the upgrade/reprograming.
We'll be curious to see if that lasts. A simple resetting of the transmission can do the same thing, until it relearns its former habits.
Hope your programming lasts.
Old 04-05-2024, 06:16 PM
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2021 GLE450
Originally Posted by randsny
I went into Mercedes this week and had them address a recall on my transmission control module (NHTSA Recall IS 24V118). Can report the reprograming the transmission control module has resolved my poor down shifting issues. I suggest if you are still having problems, call Mercedes and see if you can qualifies for the upgrade/reprograming.
Ours is currently shifting better than it ever has. I hope this recall doesn't restore the ridiculously clunky behavior we dealt with for the first 10k miles.
Old 04-08-2024, 08:12 AM
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I am trying to get an appointment in place but everything is booked out for well over a month. Ironically when I called my dealership they stated that "we don't recommend you wait to apply the fix" and then promptly advised me that the first appointment they have available is in July...
Old 04-08-2024, 08:47 AM
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2020 GLE 450; 2023 BMW M2 Coupe
Transmission recall

My transmission has always operated perfectly. I got the recall notice but a reluctant to have it done because it can only get worse (or stay the same).
Old 04-10-2024, 04:25 PM
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Originally Posted by GregW / Oregon
My transmission has always operated perfectly. I got the recall notice but a reluctant to have it done because it can only get worse (or stay the same).
Greg- If I were in your shoes (and I wish I were in your shoes...), I definitely would not apply the update.

On a related note, I don't know if it's possible to evade the update, unless you never again darken the doorway of an M-B dealership with this vehicle. Will the dealership let you "opt out" of a recall? For your sake, I hope so...

Happy Motoring!
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Old 04-10-2024, 05:15 PM
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Isn't this a safety recall related to instance where the engine might stall? Why would you avoid a safety recall? The Mercedes dealer won't let you out the door without applying that recall since it is safety related.
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Old 04-15-2024, 03:21 PM
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April 15, 2024

Glad to know I'm not the only one! Just picked up a new GLC300 4 days ago. (Replaces my 2020 Hyundai Santa Fe). I have to put it in neutral when rolling to a stop sign, because the experience of 15mph to 0mph is annoying! I thought it might be because the car hasn't "broken in" yet, (only 150 miles on it). But apparently it's a design flaw! My wife's GLE350 (2022) comes to a stop with no harshness or jerkiness at all.

Guess I'll take this one to the dealer and hope they don't play dumb. (Good thing I leased. I think there is a way to get out of it within 30 days, if the car is a Lemon.)

Thanks to ALL who provide constructive guidance and advice to this forum in general. You help more people than you know!

Allen in Chicago
Old 04-15-2024, 03:33 PM
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
Originally Posted by AllenChicago
April 15, 2024

Glad to know I'm not the only one! Just picked up a new GLC300 4 days ago. (Replaces my 2020 Hyundai Santa Fe). I have to put it in neutral when rolling to a stop sign, because the experience of 15mph to 0mph is annoying! I thought it might be because the car hasn't "broken in" yet, (only 150 miles on it). But apparently it's a design flaw! My wife's GLE350 (2022) comes to a stop with no harshness or jerkiness at all.

Guess I'll take this one to the dealer and hope they don't play dumb. (Good thing I leased. I think there is a way to get out of it within 30 days, if the car is a Lemon.)

Thanks to ALL who provide constructive guidance and advice to this forum in general. You help more people than you know!

Allen in Chicago
Give it a chance to adapt to your driving style.
That should help.

I like the adaptive learning of the transmission, but I think it remembers aggressive driving over gentle driving.
So if you have to stand on it to merge into traffic, I think it remembers that and thinks you're an aggressive driver. It doesn't seem to notice all those miles you spent in Comfort mode, Hypermiling.

At least that's my experience. I'm kind of checking that theory right now, because I'm being expressly gentle, getting 26 MPG in town with my 53, where I normally get about 18 -19.
I'm trying this for a couple hundred miles.
We'll see if it remembers the saintly me or the devil me when I get back to driving normally (19mpg).
Old 04-16-2024, 07:11 AM
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I had my transmission reset over a year ago, and it has been working fine ever since. I had MB perform 50K service over the weekend, and they also did software update on the transmission (recall). So far, my only issue is the whiplash I get when accelrating from a full stop. Hoping it calms down in a few days, otherwise it's going right back to dealership.

Last edited by TonyF61; 04-16-2024 at 08:24 AM. Reason: spelling
Old 05-09-2024, 03:20 PM
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Had the transmission recall done and I actually feel that they nerfed the power at launch. It feels to me as if I have to press the pedal further than before and the vehicle is sluggish, more so than before.
Don't feel any changes on the downshifting either. I'll give it some more time but this is my initial impression.
P.S. I do have Sport+ active as coded by rj. Wondering whether that needs a re-flash following the transmission update
Old 05-09-2024, 05:30 PM
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I wonder if the recall reset the transmission, and it starts learning from a base Comfort adaptation. And it will "learn" your right foot again.

Interesting. Keep us posted.
Old 05-12-2024, 07:16 PM
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Originally Posted by randsny;[url=tel:8432502
8432502[/url]]I am reaching out to members asking you about GLE's transmission and do you experience rough down shifting. I just picked up my 2021 GE450 and from the start I have noticed rough down shifts from 4 - 3 and 3- 2. Most of the time it is a little jerk or stutter, however on many occasions the whole car shutters to the point the passengers are asking me if there is a problem. I am trying to work with the Mercedes service department; however, their problem is, there are no GLE350 or GLE450's on their lot that we can compare to. My wife has a 2018 GLC300 and you can't even feel the downshifts. Since both are 9 speed gearboxes, I would suspect my new 450 should feel the same. I am looking for some help from the community on how your GLE's downshift, and use that to press Mecedes to dig deeper into the issue vs. trying to brush me off, with it seem to work normally.

Please help!!!
On my previous one, 21 GLE350, I had the same issue going into 8th at high speed. They replaced the actuator in the trans and it resolved the problem.

IMO, these trans aren’t the best and can unexpectedly “clunk” at different shift points. Even the new one in my 63 will clunk at times too.
Old 05-12-2024, 08:31 PM
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Originally Posted by HotRodW
That's what Mercedes calls "sailing". In ECO mode and under the right conditions the engine will shut off at any speed on a downgrade or even a level stretch. The feature can have a significant impact on efficiency on long drives.
Southwest Michigan?
You must mean Southeast Chicago, or East Gary.

I haven’t read every post in the thread, but I will. I am specifically looking for what harm improper downshifting does to the transmission and the rest of the drivetrain.

Last edited by MB2timer; 05-12-2024 at 08:46 PM. Reason: + , . .
Old 05-13-2024, 12:44 AM
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Thumbs up Pleasant surprise

I went ahead and had the transmission recall software upgrade performed, and to my pleasant surprise, it resolved the issue of rough downshifting. In a rare instance of a positive outcome, and considering the 2.5 hours it took the dealer, it appears they must have done a complete software reinstallation. As a result, the dash cam's auto-start feature, which I had been told was not available in USA, is now available.
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Old 05-13-2024, 12:18 PM
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Originally Posted by MB2timer
Southwest Michigan?
You must mean Southeast Chicago, or East Gary.
Nope, I'm located in southwest Michigan, not southwest of Michigan. Specifically, the Kalamazoo area.
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Old 05-14-2024, 06:43 AM
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Originally Posted by cupecoy
Had the transmission recall done and I actually feel that they nerfed the power at launch. It feels to me as if I have to press the pedal further than before and the vehicle is sluggish, more so than before.
Don't feel any changes on the downshifting either. I'll give it some more time but this is my initial impression.
P.S. I do have Sport+ active as coded by rj. Wondering whether that needs a re-flash following the transmission update

Yes, very "tame". Although, after sitting in traffic last night for almost 2 hours, I finally got to step on the gas, and it took off like a rocket. I was shocked, to say the least.
Old 05-20-2024, 06:30 AM
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I think I might have a project on my hands now, having to deal with MB and potentially a warranty claim. The downshifting is way too harsh at this point and following the recall update, the transmission kicks down big time when putting the car in park or drive.
There is a loud "clunk" and a substantial kick when shifting into park about half the time. The vehicle lunges forward an inch or so when I put it in park or shift from park to drive. Moreover I hear a screeching sound when it downshifts from 2 to 1.

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