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Columbia SC Dealer unable to order GLE 53's?

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Old Nov 29, 2021 | 02:24 PM
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2022 Mercedes benz GLE 53 AMG
Columbia SC Dealer unable to order GLE 53's?

My dealer in Columbia South Carolina is telling me that they are unable to order my 53. Has anyone else ran into this issue? Are the 53's on hold? This is getting so frustrating. I built one on their online configurator and got to the dealer and they wouldn't let me pick the drivers assistance package with MB tex seat. Makes no sense to me. Online allowed me to select the massage seats with the mb tex but get to the dealer and their configurator wouldn't let me so they force me to get the nappa leather seats. Just one thing after another.
I'm almost to the point of going to another dealership however a lot of dealers are marking up the price and my dealer here isn't.
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Old Nov 29, 2021 | 04:13 PM
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I would think every dealer uses the same configurator and has the same restrictions.
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Old Nov 29, 2021 | 05:00 PM
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Originally Posted by royal1262
My dealer in Columbia South Carolina is telling me that they are unable to order my 53. Has anyone else ran into this issue? Are the 53's on hold? This is getting so frustrating. I built one on their online configurator and got to the dealer and they wouldn't let me pick the drivers assistance package with MB tex seat. Makes no sense to me. Online allowed me to select the massage seats with the mb tex but get to the dealer and their configurator wouldn't let me so they force me to get the nappa leather seats. Just one thing after another.
I'm almost to the point of going to another dealership however a lot of dealers are marking up the price and my dealer here isn't.
The online Configurator is just a Marketing tool to help get a feel for options and cost...it’s not a living document so can be way out of date. The Dealer (DOG) is kept up to date and more accurate except that component shortages can result in unforeseen changes. It’s the same at other brands…some make that notice a prelude to the online Config. process. As far as I know the MB Tex has never been available with Massaging seats so the O.L.Config is wrong if it let you build that way.
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Old Nov 29, 2021 | 05:19 PM
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2022 Mercedes benz GLE 53 AMG
Originally Posted by Ron.s
The online Configurator is just a Marketing tool to help get a feel for options and cost...it’s not a living document so can be way out of date. The Dealer (DOG) is kept up to date and more accurate except that component shortages can result in unforeseen changes. It’s the same at other brands…some make that notice a prelude to the online Config. process. As far as I know the MB Tex has never been available with Massaging seats so the O.L.Config is wrong if it let you build that way.
Yes, I found that out when I went to the dealer. What doesn't make sense to me is why do I have to upgrade to the nappa seat in order to get the drivers assistance package. Just found out that my dealer doesn't have an opening for the 53 in Feb as they originally told me. Now they are telling me the next opening is in Aug. So frustrated, was looking to take delivery in early April. Now I have to find another dealer with a Feb opening.
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Old Nov 29, 2021 | 06:25 PM
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Originally Posted by royal1262
Yes, I found that out when I went to the dealer. What doesn't make sense to me is why do I have to upgrade to the nappa seat in order to get the drivers assistance package. Just found out that my dealer doesn't have an opening for the 53 in Feb as they originally told me. Now they are telling me the next opening is in Aug. So frustrated, was looking to take delivery in early April. Now I have to find another dealer with a Feb opening.
If you heard correctly, it probably doesn't make sense to your Dealer, either.
Plain Nappa, or Nappa Premium?
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Old Nov 29, 2021 | 06:31 PM
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2022 Mercedes benz GLE 53 AMG
Originally Posted by mikapen
If you heard correctly, it probably doesn't make sense to your Dealer, either.
Plain Nappa, or Nappa Premium?
Plain Nappa.
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Old Nov 29, 2021 | 06:45 PM
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Ordering options issue

Originally Posted by royal1262
My dealer in Columbia South Carolina is telling me that they are unable to order my 53. Has anyone else ran into this issue? Are the 53's on hold? This is getting so frustrating. I built one on their online configurator and got to the dealer and they wouldn't let me pick the drivers assistance package with MB tex seat. Makes no sense to me. Online allowed me to select the massage seats with the mb tex but get to the dealer and their configurator wouldn't let me so they force me to get the nappa leather seats. Just one thing after another.
I'm almost to the point of going to another dealership however a lot of dealers are marking up the price and my dealer here isn't.
As Ron says, the configurator is not always accurate. The DOG (attached) states for the Drivers Assistance Package Plus (DA2PKG), "Requires Parking Assist Package (DA3PKG) and Leather Upholstery." Study the printed version to at least understand the basic option requirements, but all is subject to change, so the dealer's NetStar is the more accurate guide.
Attached Files
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Old Nov 29, 2021 | 07:44 PM
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Originally Posted by royal1262
Yes, I found that out when I went to the dealer. What doesn't make sense to me is why do I have to upgrade to the nappa seat in order to get the drivers assistance package. Just found out that my dealer doesn't have an opening for the 53 in Feb as they originally told me. Now they are telling me the next opening is in Aug. So frustrated, was looking to take delivery in early April. Now I have to find another dealer with a Feb opening.
Dealer allocations aren’t always accurate, there are numerous things that might push a schedule to a later date. It’s been taking 4-6 months after an order to delivery. Even a Dealers existing, allocated, accepted order for inventory has a fairly short time that it can be changed…if you are OK with one as ordered no problem. But they normally lock for changes a few weeks after the order is accepted. Not to be discouraging but a February scheduled build might be later than an April delivery. My last two custom orders took 6 months…

Last edited by Ron.s; Nov 29, 2021 at 07:49 PM.
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Old Nov 29, 2021 | 07:48 PM
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2022 Mercedes benz GLE 53 AMG
Originally Posted by GregW / Oregon
As Ron says, the configurator is not always accurate. The DOG (attached) states for the Drivers Assistance Package Plus (DA2PKG), "Requires Parking Assist Package (DA3PKG) and Leather Upholstery." Study the printed version to at least understand the basic option requirements, but all is subject to change, so the dealer's NetStar is the more accurate guide.
Thanks for that info Greg. I tried ordering out of state in Charlotte NC because they had a Feb slot, however when it was time to pay the $5k payment they sprung a nearly $3k taxes bill. So I respectfully declined and reached back out to my sales lady to lock in for Aug. Also I only had to put down $1k to get the 53 built. Sucks I have to wait so long but every dealer I called in the state of SC locked up until Aug.

I would love to purchase one that is already available but they're either overpriced for what you get or they don't have the color, features... etc that I want.
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Old Nov 29, 2021 | 10:09 PM
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Are you sure the Charlotte guys knew you were from SC and would be registering the car there? There is no need to pay NC property tax on car purchases for out of state registration. Worst case, have them deliver the car. MB of S Charlotte and Hendricks must sell or lease cars to SC owners.
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Old Nov 29, 2021 | 10:47 PM
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2022 Mercedes benz GLE 53 AMG
Originally Posted by Imanone
Are you sure the Charlotte guys knew you were from SC and would be registering the car there? There is no need to pay NC property tax on car purchases for out of state registration. Worst case, have them deliver the car. MB of S Charlotte and Hendricks must sell or lease cars to SC owners.
Yes they knew, I had to give them my address phone...etc in order for her to send me a qoute. I spoke with a young lady at Hendricks. It make sense what you're saying though.
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Old Nov 29, 2021 | 11:07 PM
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Originally Posted by royal1262
Yes they knew, I had to give them my address phone...etc in order for her to send me a qoute. I spoke with a young lady at Hendricks. It make sense what you're saying though.
Talk to John Sims at MB Northlake. He knows what he’s doing. I think you got bad info. That’s where I got mine last month.
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