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2021 GLE 53 remote start not working because alarm active

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Old Dec 8, 2021 | 05:17 PM
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2021 GLE 53 remote start not working because alarm active

Haven't been able to use remote start because it says alarm is active. I go into the app to "deactivate" the alarm and it just hangs sending whatever signal and it doesn't deactivate it. Shouldnt it be active all times and when I send remote start, it should start cause the alarm, doors locked etc is active/engaged? I also try to synch and that too just hangs. If anyone knows if I'm doing something wrong please chime in. Figures when it's cold and I want to remote start to heat interior,... It decides to throw nonsensical "Oooo, can't do this because that is active. Turn it off,... Even though you won't be able to"
*insert evil laugh from Mercedes Me*.
thanks. 😭
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Old Dec 9, 2021 | 11:44 AM
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Originally Posted by phoenixone
Haven't been able to use remote start because it says alarm is active. I go into the app to "deactivate" the alarm and it just hangs sending whatever signal and it doesn't deactivate it. Shouldnt it be active all times and when I send remote start, it should start cause the alarm, doors locked etc is active/engaged? I also try to synch and that too just hangs. If anyone knows if I'm doing something wrong please chime in. Figures when it's cold and I want to remote start to heat interior,... It decides to throw nonsensical "Oooo, can't do this because that is active. Turn it off,... Even though you won't be able to"
*insert evil laugh from Mercedes Me*.
thanks. 😭
Email the Mercedes Me Connect Customer Support unit at me-connect.usa@cac.mercedes-benz.com. They were very helpful when I needed some information like that.
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Old Dec 9, 2021 | 12:19 PM
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Thank you! Email sent to them.
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Old Dec 9, 2021 | 12:42 PM
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Delete the app and reload it. I had to do that a few times when mine wasn’t working for remote start. Mine would start the car and then immediately turn it back off. Tech is weird sometimes.
Good luck.
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Old Dec 9, 2021 | 03:32 PM
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Uninstalled, reinstalled, uninstalled, reinstalled...stinking thing still says vehicle alarm active. Tried to deactivate (which is illogical) and it just hangs. It's been said many times on different subjects but I'm going to say it anyway. Darn German high end luxury vehicle that we lay $$$ out the anus for and they can't get a stinking app working as it should. Ok ok, granted. Luxury or average vehicle, tech problems happen regardless. Just venting cause this decided to start with nonsense right when the weather changes to cold and I'm looking to remote start and have a warm car when I'm ready to go.

*Yells at top of lungs....but quietly to self so not to alarm neighbors thinking I've finally lost it and men in white coats with a net show up at my door*
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Old Dec 9, 2021 | 03:35 PM
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Old Dec 9, 2021 | 03:39 PM
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Originally Posted by phoenixone

I have to admit I was confused when you said the alarm was active, as mine is always active, and I have no problems. It's actually been triggered. That makes more sense to me as to why it won't start. But why it won't reset is odd.
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Old Dec 9, 2021 | 03:41 PM
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Originally Posted by Dave Stough
I have to admit I was confused when you said the alarm was active, as mine is always active, and I have no problems. It's actually been triggered. That makes more sense to me as to why it won't start. But why it won't reset is odd.
I'd appreciate it if you yell at the top of your lungs with me so I won't be alone in my frustration. 😊
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Old Dec 9, 2021 | 03:43 PM
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Originally Posted by phoenixone
I'd appreciate it if you yell at the top of your lungs with me so I won't be alone in my frustration. 😊
But not so loud as to "alarm" the neighbors.
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Old Dec 9, 2021 | 04:10 PM
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🤣🤣🤣🤣🤣🤪🤪🤪🤪

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Old Dec 10, 2021 | 10:49 AM
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Called their "help" number and it rang....and rang...and rang. Then someone picked up. Sounded like he was using can connected to a thread "phone". Hung up on me. Called back, rang and rang, then someone picked up, said nothing. Then hung up. Called back, rang twice, then answering machine came on,
Oh, an no one from mercedes me responded to the email i sent them.
*insert assorted curse words, phrases and anything else related to rage*.

Last edited by phoenixone; Dec 10, 2021 at 10:59 AM.
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Old Dec 10, 2021 | 11:41 AM
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Originally Posted by BACnMercedes
. Tech is weird sometimes.
That my friend is the understatement of the week!
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Old Dec 10, 2021 | 11:56 AM
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Found the solution!!!!!!!
https://mbworld.org/forums/gle-class...ml#post8142327
It worked like a charm! No thanks to Mercedes and their no good useless "helpline". I SPIT ON THEIR HELPLINE!!! *PIT-TOOEY!!!!*
Thank you to member WIGGS for his solution and thanks to all above who helped me!
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