Sirius Trial Subscription
Thread Starter
Senior Member
Joined: Jul 2018
Posts: 468
Likes: 91
From: Port St. Lucie, Fl
2026 GLE 450 (Black on Brown Saddle)
Sirius Trial Subscription
For those who have received their new GLE's recently, please be aware that Sirius just informed me that I entitled to only a 3 month free subscription. After spending about 40 minutes with their chat service, the only thing the Customer Service representative did was to send a refresh signal. I went back to Sirius on the phone and explained that MB offers 6 months. She could not help me since their office are closed and that was the subscription period that they have in their "records." Just check your subscription trial period. Sirius is at best from my experience, not a company that you could trust for their statements. I will keep the forum updated…..
Newbie
Joined: Dec 2021
Posts: 5
Likes: 13
2022 AMG GLE 53
For those who have received their new GLE's recently, please be aware that Sirius just informed me that I entitled to only a 3 month free subscription. After spending about 40 minutes with their chat service, the only thing the Customer Service representative did was to send a refresh signal. I went back to Sirius on the phone and explained that MB offers 6 months. She could not help me since their office are closed and that was the subscription period that they have in their "records." Just check your subscription trial period. Sirius is at best from my experience, not a company that you could trust for their statements. I will keep the forum updated…..
Thread Starter
Senior Member
Joined: Jul 2018
Posts: 468
Likes: 91
From: Port St. Lucie, Fl
2026 GLE 450 (Black on Brown Saddle)
(Hutch300). Agree….I have had my share of conversations with Sirius over the year. Last year after canceling my subscription, they charged me $30.00 for which they could not tell me why. I back billed them.
Senior Member
Joined: Mar 2021
Posts: 452
Likes: 151
2024 GLE, 2022 GLC , 2022 GLC
Sirius XM not to be taken seriously
Rule # 1 Never, I repeat NEVER give Sirius radio your credit card number. You will be billed at the highest rack rate they have. When your renewal is due they will automatically renew your contact for the year, no promotions will be given to you. Customer service is inconsistent at best. Most likely you will be speaking with someone at an offshore call center, generally the Philippines, whose accent may or may not be understandable. The are very polite, robotically polite. Have them mail you an invoice, they may say that there is a fee for that, TELL them to waive it. If you let your subscription expire they will prorate the extra days used until renewal. The rate is the full rack rate. Have them remove the prorated days. They will only renew via invoice for 6 months, big deal.
Rule # 2 Never not follow rule #1. BTW if you let your subscription expire, within a day or two they will send you a promo for $5 a month.
Rule # 2 Never not follow rule #1. BTW if you let your subscription expire, within a day or two they will send you a promo for $5 a month.
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Super Member
Joined: Dec 2008
Posts: 554
Likes: 146
From: USA
2021 GLE450W4 SUV
Knock on wood, but I've never had a problem with them going back to 2006. The only thing I dislike is having to tell them every year that I'm not renewing because of price and them giving me a special offer to stay subscribed.
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Super Member
Joined: Jan 2020
Posts: 791
Likes: 412
From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
For those who have received their new GLE's recently, please be aware that Sirius just informed me that I entitled to only a 3 month free subscription. After spending about 40 minutes with their chat service, the only thing the Customer Service representative did was to send a refresh signal. I went back to Sirius on the phone and explained that MB offers 6 months. She could not help me since their office are closed and that was the subscription period that they have in their "records." Just check your subscription trial period. Sirius is at best from my experience, not a company that you could trust for their statements. I will keep the forum updated…..
Out Of Control!!
Joined: Nov 2018
Posts: 11,435
Likes: 5,345
From: San Francisco Bay Area
2019 C63CS
The trial period for SiriusXM is typically 3 months. I've never gotten a longer trial. Just went back to my billing history and looks like I only got 3 months on my current car, too. I see MBUSA says 6 months, but somebody might have forgotten to tell SiriusXM that. I have never really had issues with SiriusXM and their customer support. Yes, you do have to call in before they automatically renew and threaten to cancel unless they give you another promotion. Works like a charm, though, and nowadays you can do it through their online chat, so no need to actually talk to somebody. I have however decided to not renew last time around. With the pandemic it just hasn't been worth it anymore. I did listen through their streaming app for a while, but stopped doing that, too, and now mainly listen to Pandora. I also had never given HD Radio a chance and discovered that it actually sounds better than SiriusXM, so now I'm mainly listen to my favorite local station on HD Radio and switch to streaming Pandora if I drive outside the broadcast area. Used to be a pain to cancel the SiriusXM subscription, but it can now also be done through the online chat. They do keep countering with promotions until you finally get them to process the cancellation, but since you don't have to waste time on the phone on hold and then talking to somebody reading from a script, it's pretty painless. I even missed to cancel before renewal, so they had already charged me at full price, but they refunded it all upon cancellation.
Last edited by superswiss; Jan 17, 2022 at 05:57 PM.
Super Member
Joined: Jan 2020
Posts: 791
Likes: 412
From: Fredericksburg, VA
2020 Mercedes GLE350 4Matic; 2023 Tesla Model Y
The trial period for SiriusXM is typically 3 months. I've never gotten a longer trial. Just went back to my billing history and looks like I only got 3 months on my current car, too. I see MBUSA says 6 months, but somebody might have forgotten to tell SiriusXM that. I have never really had issues with SiriusXM and their customer support. Yes, you do have to call in before they automatically renew and threaten to cancel unless they give you another promotion. Works like a charm, though, and nowadays you can do it through their online chat, so no need to actually talk to somebody. I have however decided to not renew last time around. With the pandemic it just hasn't been worth it anymore. I did listen through their streaming app for a while, but stopped doing that, too, and now mainly listen to Pandora. I also had never given HD Radio a chance and discovered that it actually sounds better than SiriusXM, so now I'm mainly listen to my favorite local station on HD Radio and switch to streaming Pandora if I drive outside the broadcast area. Used to be a pain to cancel the SiriusXM subscription, but it can now also be done through the online chat. They do keep countering with promotions until you finally get them to process the cancellation, but since you don't have to waste time on the phone on hold and then talking to somebody reading from a script, it's pretty painless. I even missed to cancel before renewal, so they had already charged me at full price, but they refunded it all upon cancellation.
Out Of Control!!
Joined: Nov 2018
Posts: 11,435
Likes: 5,345
From: San Francisco Bay Area
2019 C63CS
HD Radio is convenient in your local area, but if you like your local station you can download I heart radio (or a similar app) for free and stream your local station. You will get nationwide coverage as long as you have a cell signal and a data plan on your phone. There are several radio streaming apps, and usually your local station if affiliated with one of them.
Junior Member
Joined: Aug 2021
Posts: 60
Likes: 36
2021 GLE 450
Sirius adjusts the bass in their signal to emphasize that boomy/muddy portion of the frequency spectrum (250-500 Hz) which seems to be the trend today. Unfortunately, the MB system is also tuned in the same way. The combination is horrible.
Thread Starter
Senior Member
Joined: Jul 2018
Posts: 468
Likes: 91
From: Port St. Lucie, Fl
2026 GLE 450 (Black on Brown Saddle)
Now, our radio is defaulting to Channel 0 intermittently after you shut off your radio and re-start it. I have had three "Refresh" and nothing has changed. A bit annoying especially after arguing about shortening my trial subscription to three months. My salesperson reached out to Sirius yesterday to have the issue rectified. I do not hold much hope for Sirius to change their 3 month trial date even after showing them their initial email that stated 6 months. Will see...
Junior Member
Joined: Nov 2021
Posts: 25
Likes: 2
GLE 450 4MATIC 2022
Question about Sirius. I have Sirius on another vehicle and the Andriod phone app. My GLE is on order. Will I be able to connect my phone via USB and listen to Sirius through the MB sound system?
Thus not requiring a new subscription to Sirius for the GLE.
Thus not requiring a new subscription to Sirius for the GLE.
Super Member
Joined: Apr 2020
Posts: 776
Likes: 413
From: Pennsylvania
2024 GLE 450 4matic
Yes you will. I do this exact same thing but in reverse, I have a subscription on the Mercedes and use the phone app in my work car.
Junior Member
Joined: Nov 2021
Posts: 32
Likes: 3
2014 E350 2020 GLE 450
Now, our radio is defaulting to Channel 0 intermittently after you shut off your radio and re-start it. I have had three "Refresh" and nothing has changed. A bit annoying especially after arguing about shortening my trial subscription to three months. My salesperson reached out to Sirius yesterday to have the issue rectified. I do not hold much hope for Sirius to change their 3 month trial date even after showing them their initial email that stated 6 months. Will see...
Thread Starter
Senior Member
Joined: Jul 2018
Posts: 468
Likes: 91
From: Port St. Lucie, Fl
2026 GLE 450 (Black on Brown Saddle)
(Gubment) Yes, my Sirius radio is now working properly in terms of keeping the previous station when starting your SUV. It was after my fourth REFRESH that the issue was resolved. The previous three attempts done with the help Sirius personnel, they required that I turn off my Bluetooth before executing the refresh signal. When I refresh it, I did not turn off the Bluetooth. Maybe that was the trick. So far, the radio has work satisfactorily. Good luck with REFRESH. By the way, I used the Sirius Link to do the refresh:
