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2015 CLS 550 2015 ML 400 Previous 2020 GLB 250 2019 A 220 2005 ML 350 1989 300 E 2001 SL 500
Originally Posted by haibieb
Just curious: how many of us will lease or buy another Mercedes Benz product after reading these publications and or car magazines? Let's be honest.
In almost 30 years of selling cars I have never had anyone tell me that a reliability rating would prevent them from buying any of the brands I represented. Luxury buyers by and large don't care.
2015 CLS 550 2015 ML 400 Previous 2020 GLB 250 2019 A 220 2005 ML 350 1989 300 E 2001 SL 500
Originally Posted by chassis
Quite possibly, the dealers we each visit may be in different universes.
MB dealer: inattentive, indifferent and unavailable salesmen/women. No loaners, coffee or granola bars (whoops we forgot to buy more!), which in former times were held up as distinguishing features of a MB dealer "experience".
Ford/Honda/VW/Porsche/BMW dealer: attentive, warm, friendly and available Sales Professionals. The VW dealer had fresh coffee, granola bars and bottled water there for the enjoyment of its customers. Lowly VW!
There is nothing offered by MB dealers that is isn't offered with better quality or in greater quantity than other vehicle brands. MB dealers additionally offer the service of lying service department schleppers. I have recounted this story several times.
Which Mercedes dealer is that? Sounds like you need to find a new dealer.
In almost 30 years of selling cars I have never had anyone tell me that a reliability rating would prevent them from buying any of the brands I represented. Luxury buyers by and large don't care.
Quite possibly, the dealers we each visit may be in different universes.
MB dealer: inattentive, indifferent and unavailable salesmen/women. No loaners, coffee or granola bars (whoops we forgot to buy more!), which in former times were held up as distinguishing features of a MB dealer "experience".
Ford/Honda/VW/Porsche/BMW dealer: attentive, warm, friendly and available Sales Professionals. The VW dealer had fresh coffee, granola bars and bottled water there for the enjoyment of its customers. Lowly VW!
There is nothing offered by MB dealers that is isn't offered with better quality or in greater quantity than other vehicle brands. MB dealers additionally offer the service of lying service department schleppers. I have recounted this story several times.
Isn't this continual Mercedes bashing all about a Dealer not fixing an oil leak for you? I might not remember the exact story since this constant negative theme has been going on for at least 3 years. IMO, your apparent motivation here is to hurt Mercedes to get even. You have repeatedly said you will never buy a GLE yet continue bashing the product based on your interpretation of posts by others. If someone reports an issue you are always there to remind them that the Mercedes _________(fill-in the blank) is Junk.
My Dealer is the best ever and over decades of relationships that comparison includes many Dealerships. I can’t walk into the Mercedes Dealership without being offered assistance and a beverage. No salesman high pressure ever. The waiting area is always well stocked with a window looking into the shop…TV, nice chairs, coffee, water juice, etc. The Service Manager and Shop Foreman have personally met with me over issues and I am a new customer to them with only two Mercedes purchases. Putting all Dealers and an entire line of vehicles in the same bucket lacks credibility.
If you continue to have issues with Dealers you might examine your own approach.
Isn't this continual Mercedes bashing all about a Dealer not fixing an oil leak for you? I might not remember the exact story since this constant negative theme has been going on for at least 3 years. IMO, your apparent motivation here is to hurt Mercedes to get even. You have repeatedly said you will never buy a GLE yet continue bashing the product based on your interpretation of posts by others. If someone reports an issue you are always there to remind them that the Mercedes _________(fill-in the blank) is Junk.
My Dealer is the best ever and over decades of relationships that comparison includes many Dealerships. I can’t walk into the Mercedes Dealership without being offered assistance and a beverage. No salesman high pressure ever. The waiting area is always well stocked with a window looking into the shop…TV, nice chairs, coffee, water juice, etc. The Service Manager and Shop Foreman have personally met with me over issues and I am a new customer to them with only two Mercedes purchases. Putting all Dealers and an entire line of vehicles in the same bucket lacks credibility.
If you continue to have issues with Dealers you might examine your own approach.
Dear sir,
The first paragraph is a personal attack and has been reported. The second paragraph is your opinion and based on your experience. Thank you for that.
You can't use your experience with your dealers in your area as an example of what dealers everywhere are like. None of the MB dealers here are as you describe. The dealer service I have received has been excellent. Expensive, but excellent.
Strawman argument. No one claims their experience applies to all.
The first paragraph is a personal attack and has been reported. The second paragraph is your opinion and based on your experience. Thank you for that.
Sincerely,
chassis
I asked you an honest question about your motivation and challenged your motives! Nothing personal on my part. You told the Dealer story a few years ago but I forget the details. It might help if others knew the details of your issues rather than your continually making disparaging comments about Mercedes, Mercedes Dealers and their employees. You have been expressing your opinion about shoddy Dealers but don’t ever post specific details like others do. Now you are calling out numerous Dealers in various States but are on record that you do your own service work. It just doesn’t add up and would be more credible with a few factual details that others can understand. Your Mercedes is out of warranty and you do your own Service work so how do you have so many negative Dealer experiences?
Strawman argument. No one claims their experience applies to all.
You certainly present your experience as the de facto truth about Mercedes dealers. If that isn’t your intention you might want to re-examine your approach.
I owned the 2020 and had ONE MINOR hiccup with electrical system and a few recalls. I then bought a 2021. It has been the most reliable Benz I've driven and I've owned a C, E, S, SL, ML, GLC etc. over 25+ years... my current 2021 GLE450 has ..22,000 miles. I've never had a single issue with the car. I have a 2023 on order.
I owned the 2020 and had ONE MINOR hiccup with electrical system and a few recalls. I then bought a 2021. It has been the most reliable Benz I've driven and I've owned a C, E, S, SL, ML, GLC etc. over 25+ years... my current 2021 GLE450 has ..22,000 miles. I've never had a single issue with the car. I have a 2023 on order.
I’m curious but did you keep the 2020 and do you intend to keep the 2021? If the answer is no, is there is a reason you keep upgrading the same model after one year? Are you just trading them in?
I’m curious but did you keep the 2020 and do you intend to keep the 2021? If the answer is no, is there is a reason you keep upgrading the same model after one year? Are you just trading them in?
Yes trading them in. Will probably trade the 2023 for the new 2024 update.
There’s a Reddit user who is an MB Tech and here is his thoughts on the GLE, and I quote, “As a Mercedes dealership technician, these are the biggest pieces of $!@& that Mercedes has produced in the past 20 years.”
I don’t want to get him in trouble so I hid the user name, but after looking through his posts, it’s very obvious he is a tech from the photos he’s posting inside the shop. If you send me a PM, I’ll share the username.
There’s a Reddit user who is an MB Tech and here is his thoughts on the GLE, and I quote, “As a Mercedes dealership technician, these are the biggest pieces of $!@& that Mercedes has produced in the past 20 years.”
I don’t want to get him in trouble so I hid the user name, but after looking through his posts, it’s very obvious he is a tech from the photos he’s posting inside the shop. If you send me a PM, I’ll share the username.
I saw that and looked at his posts too. Definitely seems like an actual mechanic, does work on other cars too. Seems like he just hates his job in general though XD
There’s a Reddit user who is an MB Tech and here is his thoughts on the GLE, and I quote, “As a Mercedes dealership technician, these are the biggest pieces of $!@& that Mercedes has produced in the past 20 years.”
I don’t want to get him in trouble so I hid the user name, but after looking through his posts, it’s very obvious he is a tech from the photos he’s posting inside the shop. If you send me a PM, I’ll share the username.
Originally Posted by PandaSPUR
I saw that and looked at his posts too. Definitely seems like an actual mechanic, does work on other cars too. Seems like he just hates his job in general though XD
Same saw the post, maybe he does hate his job but he especially hate the rear subframe design flaw on certain MB models like the GLK leading to premature failures requiring common replacements, he also mention the unnecessary complicated engine mounts on the V167 and having to replace two perfectly working headlights because WIS tells him to do so when there is an error message on the instrument cluster and stored code. He also complained about the ride quality of the vehicle and in his opinion not expected for the class, MBUX freezing so there is that.
Last edited by W205C43PFL; Nov 23, 2022 at 10:28 AM.
If you look at the parking where dealership mechanics park their personal vehicles, almost NO mechanics drive the cars they work on in their shop.
It makes some kind of sense - for the most part, all they see is broken cars.
Yes, they can ID every fault they see. And if that's all you see, that's the impression you're left with.
I'd say only about 1/3 of techs actually like their brand. The rest - well they're "tolerant" and get a paycheck.
It's true of every brand. Go look.
Edit- I'm not "defending" Mercedes; just offering my observations. All makes have a similar assortment of Techs. Not "impartial" sources IMO.
I have found that to be pretty accurate. At Lexus for instance the techs love the old cars and hate the new cars. Having owned both the old cars and the new cars I don’t see a whole lot of difference.
2021 GLS450 2020 GLE350 2005 BMW 325ci Convertible
I agree with watching what the techs drive. I once knew a die-hard Ford guy who went to work at a Chevy shop. His logic was they needed more care and attention, so it was better for his paycheck
Yes fair points and great analysis by you guys, and it doesn't help that modern vehicles in general (not just Mercedes) have so less space to work with so you basically have to take apart the whole thing just to reach that part and fix it, although good for their pay cheque but still results in some "F bombs" from the mechanics.
Was using united oil 93 octane, but have since switched to Sheetz and Marathon 93 octane. My MB dealer(Contemporary Motorcar) in Erie is excellent and have no complaints with them.
I have learned to live with the GLE even if the reliability is in question. It is a very well-built vehicle.
The transmission shifts good most of the time. I've owned many mercedes over the years starting with a 180 gas in 1961 and they used to really shift hard, so they are a lot better now.
I wonder how common it is to have talked to dealership mechanics. What position are you in to speak with them? Aren't we supposed to deal with SAs? I haven’t talked to one dealership mechanic my whole life let alone knowing what they drive. Lol
Isn't this continual Mercedes bashing all about a Dealer not fixing an oil leak for you? I might not remember the exact story since this constant negative theme has been going on for at least 3 years. IMO, your apparent motivation here is to hurt Mercedes to get even. You have repeatedly said you will never buy a GLE yet continue bashing the product based on your interpretation of posts by others. If someone reports an issue you are always there to remind them that the Mercedes _________(fill-in the blank) is Junk.
My Dealer is the best ever and over decades of relationships that comparison includes many Dealerships. I can’t walk into the Mercedes Dealership without being offered assistance and a beverage. No salesman high pressure ever. The waiting area is always well stocked with a window looking into the shop…TV, nice chairs, coffee, water juice, etc. The Service Manager and Shop Foreman have personally met with me over issues and I am a new customer to them with only two Mercedes purchases. Putting all Dealers and an entire line of vehicles in the same bucket lacks credibility.
If you continue to have issues with Dealers you might examine your own approach.
Bravo Ron for calling out Chasis's bad behavior. I've also called him out and gotten the same personal attacks like you. Why the moderators continue to allow Chasis to be an MB Ambassador for this website is beyond me.
I don't personally put much faith in Consumer Reports quality surveys because they're provided by their subscribers who tend to be older and not tech savy.
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