Brand new 2024 GLE450 what a Mistake!
#26
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2023 GLE 450 4matic
I can empathize with this poor sap. I hope he can get it sorted, but based on my experience, I wouldn’t hold my breath. He has every right to call that car a POS if he wants to. Who are we to question someone else’s judgment on a purchase that he made. Also, MB shouldn’t be above criticism just because everyone else is making poor quality cars.
I would start documenting everything, every error and dealer visit, and call corporate to complain if you haven’t already done so. Start building a case for a buyback in case they can’t fix it.
I would start documenting everything, every error and dealer visit, and call corporate to complain if you haven’t already done so. Start building a case for a buyback in case they can’t fix it.
#27
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'21 AMG53 wDPP & ARC, 19 GLC300 - Former- 10&14 ML BlueTecs, 20 GLE450 E-ABC, 15 Cayenne D, 17 Macan
He's not the OP.
#28
I can empathize with this poor sap. I hope he can get it sorted, but based on my experience, I wouldn’t hold my breath. He has every right to call that car a POS if he wants to. Who are we to question someone else’s judgment on a purchase that he made. Also, MB shouldn’t be above criticism just because everyone else is making poor quality cars.
I would start documenting everything, every error and dealer visit, and call corporate to complain if you haven’t already done so. Start building a case for a buyback in case they can’t fix it.
I would start documenting everything, every error and dealer visit, and call corporate to complain if you haven’t already done so. Start building a case for a buyback in case they can’t fix it.
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chassis (10-14-2023)
#29
Senior Member
As others have stated, these new vehicles are very sophisticated and can sometimes suffer from initial gremlins. I had a few within the first few months of ownership with my 2020 GLE 450 but it's been absolutely perfect since then. Not a single issue in over three years. I just picked up a new GLE63S, fingers crossed this one provides the same trouble tree service.
Your dealer will get you all fixed up and hopefully things go well after that.
Your dealer will get you all fixed up and hopefully things go well after that.
Last edited by chrislk55; 10-15-2023 at 12:07 AM.
#31
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Thread Starter
Some of the responses here were dead on. The issue turned out to be a bad sensor. The dealership also rewarded me with a really nice gift card. And for some of you on here, hopefully this POS turns out not to be a $95k POS!💋.
#33
Junior Member
My 2022 GLE350 is in the shop right now getting a new "Heater Box" installed for the same reason. I live in Florida, AC set to auto temp 72 degrees, I get in and start the car when it's 90 degrees outside and it, blows heated air. First happened after they updated the system for another repair at the 10,000 mile service. I have had many electrical issues since purchasing. The transmission shifts poorly, clunking into gears... what a disappoint. The car is beautiful but mechanically and electronically, it's a piece of....
Here's a list of issues I've had since new:
Blinkers not working
Blank dash screens, one time the system blacked out and reset itself. Had to create new user profiles like it was new.
Car takes off by itself after slowing and making a turn, like the Distronic kicked in.
Sudden deceleration while using cruise control, traffic sign assist is turned off.
Heater comes on when set to auto 72 degrees and it's a hundred degrees inside the car.
Here's a list of issues I've had since new:
Blinkers not working
Blank dash screens, one time the system blacked out and reset itself. Had to create new user profiles like it was new.
Car takes off by itself after slowing and making a turn, like the Distronic kicked in.
Sudden deceleration while using cruise control, traffic sign assist is turned off.
Heater comes on when set to auto 72 degrees and it's a hundred degrees inside the car.
Last edited by tootallll; 11-09-2023 at 09:44 AM.
#34
Junior Member
I had one of the first 1998 ML 320 delivered in Florida and after 9 months and numerous issues was able to Lemon Law the vehicle and MBUSA have me a new one.
Keep accurate records and notes... write down and deliver written complaints and issues to your SA. Document everything!
Keep accurate records and notes... write down and deliver written complaints and issues to your SA. Document everything!
thanks!
#35
Junior Member
I had one of the first 1998 ML 320 delivered in Florida and after 9 months and numerous issues was able to Lemon Law the vehicle and MBUSA have me a new one.
Keep accurate records and notes... write down and deliver written complaints and issues to your SA. Document everything!
Keep accurate records and notes... write down and deliver written complaints and issues to your SA. Document everything!
thanks!
#36
Senior Member
Long story short, they did a "substitution of collateral" on my lease... they just changed the VIN... they allowed me to pick out another vehicle in stock.
It actually went quite well after the 8 or 9 months of constant service issues... that's why I'm still buying MB in spite of some issues... they treated my concerns well and resolved it well
Everything in writing. I did not need a lawyer. The Lemon laws are generally easy to understand and most manufacturers know they have to comply...
Make sure you are working with a decent dealership who is listening to your concerns... that can be a difference in how well and quick the process can be
Good luck.
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tootallll (11-09-2023)
#37
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2024 GMC Canyon Denali..... 2018 Audi SQ5
Make sure you have met the test for your states Lemon Law. They vary but most have a test for days out of Service (30 business days) or the number of trips to the Dealer for the same issue (3)…then one more final attempt to repair. The Service repair orders from the Dealership will detail dates and malfunctions. You can strengthen your position by proving a written request with supporting pics or video for transient/hard to duplicate issues.
The other method to pursue is using the US Lemon Law through an Attorney. This has broader “relief’ including potentially better compensation.
https://www.yourlemonlawrights.com/m...they%20prevail.
The AC issue has been reported on occasion over the years and as I recall it was a sensor located in the upper roof area. Some tapped the area to get a temporary fix.
The other method to pursue is using the US Lemon Law through an Attorney. This has broader “relief’ including potentially better compensation.
https://www.yourlemonlawrights.com/m...they%20prevail.
The AC issue has been reported on occasion over the years and as I recall it was a sensor located in the upper roof area. Some tapped the area to get a temporary fix.
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tootallll (11-10-2023)
#38
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djgiovanni (11-14-2023)
#39
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I agree…it’s not like Mercedes makes very many of the small components and Tech. The supply chain is still a mess. The part (or a very similar one) causing the AC failure, can probably be found in several other brand vehicles. The grass isn’t always greener!
#40
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#41
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2021 AMG GLE53 | 2013 SLK350 Sport
While I don't look forward to my car presenting new issues, I do appreciate the fact that it will be looked at and taken care of (under warranty). I typically schedule early Saturday drop offs and it gives me time to socialize with the dealership staff, have coffee there, look at new cars, etc. I can't deny the joy of feeling pampered when I'm there. My SA knows to always put me on another GLE or S-Class for loaners which I also enjoy. Only once, did I have to contend with a GLB EV loaner which I quickly returned the following day because I ABSOLUTELY HATED IT.
Last edited by djgiovanni; 11-14-2023 at 09:39 AM.
#42
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2023 Urus Performante - 2021 Ferrari Roma - 2017 Ferrari 488 GTB - 2022 GLE 63 S Coupe
When I go for service I bring a trick or treat bag to fill with the complimentary pastries and fill my large thermos with a designer latte from their expensive coffee machine.
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hyperion667 (11-14-2023)
#43
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2021 GLE450
#44
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That's a good attitude, and one I generally share when issues are correctly diagnosed and repaired (or in some cases even recognized at all). But repeated trips to the service department for ongoing issues only to be told "we could not replicate the problem" or "the vehicle is performing as designed" is absolutely no fun at all -- especially when the loaner is a dirty GLA or low-end Mazda.
#45
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#47
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You keep making the same comments about Mercedes and their Dealers like you have any expertise on the subject. Owning a 7 year old vehicle hardly qualifies you as an expert on Mercedes or the Dealer network.
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wildta (11-15-2023)
#49
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I’m all grown up, probably older than you! I have got better **** to do than deal withBS issues than hanging out in a dealership service center, O and by the way U grow up! Because I never will u ********!
#50
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