Buyback Experience?
Thread Starter
Newbie
Joined: Nov 2023
Posts: 4
Likes: 2
GLE 350
Buyback Experience?
Good morning
I purchased a 2024 GLE in August. 2 weeks after purchase I got an alert and told to service immediately and car began to overheat. Took it in immediately. Service department stated I had a faulty pump and it caused coolant to leak into my electrical system. They allegedly fixed it a month later and I got my car back mid Sept. Not even a week later same issue happened. This time the fans were still going for quite some time after the car was turned off. I haven’t had my car back since. After lots of back and forth with Mercedes. It was an absolute nightmare. My executive referral manager NEVER called me back to update nor answer when I’d call. Last time I spoke to him he had the audacity to ask me not to call anymore. I have made three payments on a vehicle I drove for about 2 weeks. Fast forward to a few days ago… the dealership called me and said Mercedes is doing a buyback of the vehicle. (I did mention the Texas Lemon Law last time I spoke with them) he stated Sedgwick would be calling me within a week. Can someone please share your experience with doing a buyback? Anything I should look out for? Does this mean I can go out and get a completely new vehicle? I’m kinda scarred from Mercedes now and would like to stay away completely.
I appreciate any feedback and advice.
I purchased a 2024 GLE in August. 2 weeks after purchase I got an alert and told to service immediately and car began to overheat. Took it in immediately. Service department stated I had a faulty pump and it caused coolant to leak into my electrical system. They allegedly fixed it a month later and I got my car back mid Sept. Not even a week later same issue happened. This time the fans were still going for quite some time after the car was turned off. I haven’t had my car back since. After lots of back and forth with Mercedes. It was an absolute nightmare. My executive referral manager NEVER called me back to update nor answer when I’d call. Last time I spoke to him he had the audacity to ask me not to call anymore. I have made three payments on a vehicle I drove for about 2 weeks. Fast forward to a few days ago… the dealership called me and said Mercedes is doing a buyback of the vehicle. (I did mention the Texas Lemon Law last time I spoke with them) he stated Sedgwick would be calling me within a week. Can someone please share your experience with doing a buyback? Anything I should look out for? Does this mean I can go out and get a completely new vehicle? I’m kinda scarred from Mercedes now and would like to stay away completely.
I appreciate any feedback and advice.
Last edited by cschneider23; Nov 25, 2023 at 10:37 PM.
Out Of Control!!
Joined: Sep 2018
Posts: 14,711
Likes: 4,603
From: unbegrenzt
2017 GLE350 4MATIC
Welcome! Sorry to hear about the experience. The current GLE version has sadly seen many problems like the one you describe.
Try posting in the V167 section of the site. There are many owners with buyback experience who can share their views and suggestions.
Try posting in the V167 section of the site. There are many owners with buyback experience who can share their views and suggestions.
Thread Starter
Newbie
Joined: Nov 2023
Posts: 4
Likes: 2
GLE 350
thank you. I’m new to this and I will definitely post there.
MBWorld Fanatic!
Joined: Jan 2019
Posts: 3,937
Likes: 979
From: Melbourne, Australia
2013 C204 C250 Coupe
Hi @cschneider23 and welcome to the club. Sorry to hear about your issues. Hope they get resolved soon 👍
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
Good morning
I purchased a 2024 GLE in August. 2 weeks after purchase I got an alert and told to service immediately and car began to overheat. Took it in immediately. Service department stated I had a faulty pump and it caused coolant to leak into my electrical system. They allegedly fixed it a month later and I got my car back mid Sept. Not even a week later same issue happened. This time the fans were still going for quite some time after the car was turned off. I haven’t had my car back since. After lots of back and forth with Mercedes. It was an absolute nightmare. My executive referral manager NEVER called me back to update nor answer when I’d call. Last time I spoke to him he had the audacity to ask me not to call anymore. I have made three payments on a vehicle I drove for about 2 weeks. Fast forward to a few days ago… the dealership called me and said Mercedes is doing a buyback of the vehicle. (I did mention the Texas Lemon Law last time I spoke with them) he stated Sedgwick would be calling me within a week. Can someone please share your experience with doing a buyback? Anything I should look out for? Does this mean I can go out and get a completely new vehicle? I’m kinda scarred from Mercedes now and would like to stay away completely.
I appreciate any feedback and advice.
I purchased a 2024 GLE in August. 2 weeks after purchase I got an alert and told to service immediately and car began to overheat. Took it in immediately. Service department stated I had a faulty pump and it caused coolant to leak into my electrical system. They allegedly fixed it a month later and I got my car back mid Sept. Not even a week later same issue happened. This time the fans were still going for quite some time after the car was turned off. I haven’t had my car back since. After lots of back and forth with Mercedes. It was an absolute nightmare. My executive referral manager NEVER called me back to update nor answer when I’d call. Last time I spoke to him he had the audacity to ask me not to call anymore. I have made three payments on a vehicle I drove for about 2 weeks. Fast forward to a few days ago… the dealership called me and said Mercedes is doing a buyback of the vehicle. (I did mention the Texas Lemon Law last time I spoke with them) he stated Sedgwick would be calling me within a week. Can someone please share your experience with doing a buyback? Anything I should look out for? Does this mean I can go out and get a completely new vehicle? I’m kinda scarred from Mercedes now and would like to stay away completely.
I appreciate any feedback and advice.
Both of mine drug on for 3-4 months but yours should move faster since they have already agreed on the repurchase. It took Porsche 3 weeks after everything was completed to send a package to the Dealer along with the check. GM took about 2 weeks. Mine did not involve a lender so that may be a factor. Having a third party handle the Repurchase almost guarantees that it will move slow. There is some back and forth communication with the Manufacturer during the process. Both set up the “handover” with the Service Manager and tasked them with vehicle inspection and paperwork.
Both GM and Porsche asked for copies of all parties on the title drivers licenses; title front & back; signed purchase receipt. If you haven’t been asked yet you probably will need to furnish those.
You should insist on a loaner or rental vehicle if your Merc is still in the shop..
Junior Member
Joined: Dec 2016
Posts: 31
Likes: 10
From: Central Virginia
2017 MB GLC300 & 2020 GLE350
Consider yourself lucky...VERY lucky that MBUSA has agreed to a buyback! They ignored several detailed letters from us requesting a buyback and I was forced to seek the advice of counsel and pursue the Lemon Law. The surrender was painless and took about 15 minutes and counsel had our proceeds check waiting for us, Our proceeds check includes all taxes and fees paid at purchase. And the good news....MBUSA paid our attorneys fees approaching TEN THOUSAND DOLLARS!
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Member
Joined: Nov 2016
Posts: 132
Likes: 113
From: CA
GLS450 (2026), EQE350+ (2024)
Back in 2020, MBUSA (or MBFS, not sure which one handled the actual transaction) bought back my GLS which developed issues in the first week of ownership and spent a few weeks at the dealership, when they notified me that the repair would take a few months. It was a straightforward transaction. I met the rep from the buyback company at the dealership where the car was being kept. She had some paperwork for me to sign (nothing out of ordinary in the documents) and they made sure I returned the 2nd key (first one was already there) and picked up my items from the car. A few days later I received the check for my drive-offs (first month lease payment, title/registration, destination fee, etc) and my 2nd month lease payment (which I had paid by then) plus another check for my multi security deposit. So I ended up paying $0 out of pocket while I had the loaner for free for 5-6 weeks (a nicely equipped large SUV). Since they give you your money back, you can do whatever you want and won't have to buy another Mercedes, but as I wanted to get another GLS, I had to do all the negotiations from the scratch, so that was the only negative for me.
I believe there is a formula they use to calculate how much they will give back to you for cars that have been driven for longer time, but my guess is that as long is the issue developed within the first month or so, you should get 100% back.
The only thing to keep in mind is that the car will be your liability until you sign the paperwork and the buyback is completed, so make sure to maintain your insurance coverage on it. Good luck!
I believe there is a formula they use to calculate how much they will give back to you for cars that have been driven for longer time, but my guess is that as long is the issue developed within the first month or so, you should get 100% back.
The only thing to keep in mind is that the car will be your liability until you sign the paperwork and the buyback is completed, so make sure to maintain your insurance coverage on it. Good luck!
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Banned
Joined: Nov 2023
Posts: 63
Likes: 8
From: Southern
GLC
2024 glc300 many issues
Hello, I do hope you all get your items resolved. I too experienced a engine overheating issue with the fan running non-stop and eventually stopped. Then after that weeks later I got multiple warning messages saying do not put it in park do not drive it but the car would not even start anyway. I took it to the dealership they did some software updates, a month later same thing happened with different messages. Took it back to the dealer they did a 17 module update. A month later it happened again, took it to the dealer they did some more module updates. No doubt this will happen again as I am not a stranger to parasitic software chip issues. So I did Open a claim to the manufacturer requesting a buyback. The car to date has 2,000 mi on it. I'm hoping this goes smoothly as I have attorneys waiting chomping at the bit right now to put a lemon law stigma against this car.
I am here to say that I have talked to many Mercedes-Benz owners with 23 and 24 models that have experience similar issues.. Just my two cents.
I am here to say that I have talked to many Mercedes-Benz owners with 23 and 24 models that have experience similar issues.. Just my two cents.
Last edited by RA040624; Mar 13, 2024 at 01:36 PM.
Newbie
Joined: Oct 2024
Posts: 1
Likes: 0
c 300
same
Good morning
I purchased a 2024 GLE in August. 2 weeks after purchase I got an alert and told to service immediately and car began to overheat. Took it in immediately. Service department stated I had a faulty pump and it caused coolant to leak into my electrical system. They allegedly fixed it a month later and I got my car back mid Sept. Not even a week later same issue happened. This time the fans were still going for quite some time after the car was turned off. I haven’t had my car back since. After lots of back and forth with Mercedes. It was an absolute nightmare. My executive referral manager NEVER called me back to update nor answer when I’d call. Last time I spoke to him he had the audacity to ask me not to call anymore. I have made three payments on a vehicle I drove for about 2 weeks. Fast forward to a few days ago… the dealership called me and said Mercedes is doing a buyback of the vehicle. (I did mention the Texas Lemon Law last time I spoke with them) he stated Sedgwick would be calling me within a week. Can someone please share your experience with doing a buyback? Anything I should look out for? Does this mean I can go out and get a completely new vehicle? I’m kinda scarred from Mercedes now and would like to stay away completely.
I appreciate any feedback and advice.
I purchased a 2024 GLE in August. 2 weeks after purchase I got an alert and told to service immediately and car began to overheat. Took it in immediately. Service department stated I had a faulty pump and it caused coolant to leak into my electrical system. They allegedly fixed it a month later and I got my car back mid Sept. Not even a week later same issue happened. This time the fans were still going for quite some time after the car was turned off. I haven’t had my car back since. After lots of back and forth with Mercedes. It was an absolute nightmare. My executive referral manager NEVER called me back to update nor answer when I’d call. Last time I spoke to him he had the audacity to ask me not to call anymore. I have made three payments on a vehicle I drove for about 2 weeks. Fast forward to a few days ago… the dealership called me and said Mercedes is doing a buyback of the vehicle. (I did mention the Texas Lemon Law last time I spoke with them) he stated Sedgwick would be calling me within a week. Can someone please share your experience with doing a buyback? Anything I should look out for? Does this mean I can go out and get a completely new vehicle? I’m kinda scarred from Mercedes now and would like to stay away completely.
I appreciate any feedback and advice.
Super Member
Joined: Jun 2015
Posts: 554
Likes: 44
From: New York
2024 GLE 350
Junior Member
Joined: Sep 2024
Posts: 32
Likes: 13
2024 AMG CLE 53 Buyback Experience
Hi Everyone,
I initiated the buyback process on September 17th, 2024, and received approval on November 11th, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12th, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. Today 11/14/24, I received notice that my case has been assigned to a case manager. The case manager will now calculate the repurchase offer, submit it to MBUSA for approval, and then send me a breakdown of the offer via email. They estimate that this process will take 10 to 14 business days.
I initiated the buyback process on September 17th, 2024, and received approval on November 11th, 2024. Instead of waiting for a call from Sedgwick, I reached out to them directly on November 12th, 2024. The reimbursement intake specialist requested that I email a few documents, which he confirmed he received. Today 11/14/24, I received notice that my case has been assigned to a case manager. The case manager will now calculate the repurchase offer, submit it to MBUSA for approval, and then send me a breakdown of the offer via email. They estimate that this process will take 10 to 14 business days.
Newbie
Joined: Nov 2024
Posts: 1
Likes: 0
Need BUYBACK ADVICE ASAP
Hello, I do hope you all get your items resolved. I too experienced a engine overheating issue with the fan running non-stop and eventually stopped. Then after that weeks later I got multiple warning messages saying do not put it in park do not drive it but the car would not even start anyway. I took it to the dealership they did some software updates, a month later same thing happened with different messages. Took it back to the dealer they did a 17 module update. A month later it happened again, took it to the dealer they did some more module updates. No doubt this will happen again as I am not a stranger to parasitic software chip issues. So I did Open a claim to the manufacturer requesting a buyback. The car to date has 2,000 mi on it. I'm hoping this goes smoothly as I have attorneys waiting chomping at the bit right now to put a lemon law stigma against this car.
I am here to say that I have talked to many Mercedes-Benz owners with 23 and 24 models that have experience similar issues.. Just my two cents.
I am here to say that I have talked to many Mercedes-Benz owners with 23 and 24 models that have experience similar issues.. Just my two cents.
I have a 2022 Mercedes Benz GLB AMG35, there's been a disaster with the transmission and breaking systems still under warranty, with only 21000 miles in 2 and a 1/2 years of driving, and the dealer here in Greenwich, Connecticut is giving me the run around saying the transmissions supposed to do what it has. Been doing slamming and slipping. I said to them no transmission in the world.Even on a 1984, Yugo.Should act that way. Where should I start with my contacting Mercedes Benz of North America ? What is the names of the department?I need to contact and do they have a phone number or strictly email? Many thanks in advance, Christopher
Last edited by Parasvx; Nov 17, 2024 at 07:41 AM.
MBWorld Fanatic!
Joined: May 2018
Posts: 3,391
Likes: 1,040
From: Boise
2024 GMC Canyon Denali..... 2018 Audi SQ5
I have a 2022 Mercedes Benz GLB AMG35, there's been a disaster with the transmission and breaking systems still under warranty, with only 21000 miles in 2 and a 1/2 years of driving, and the dealer here in Greenwich, Connecticut is giving me the run around saying the transmissions supposed to do what it has. Been doing slamming and slipping. I said to them no transmission in the world.Even on a 1984, Yugo.Should act that way. Where should I start with my contacting Mercedes Benz of North America ? What is the names of the department?I need to contact and do they have a phone number or strictly email? Many thanks in advance, Christopher
Check your State Lemon Law to see if you qualify...most cover only the first two years so you probably don't qualify. If so, then an Attorney is your only recourse. An Attorney can sue under Federal Law, the Magnuson-Moss Warranty Act. An Attorney letter might be all it takes to get enhanced attention. If your issue is hard to prove you might be screwed...
Junior Member
Joined: Aug 2024
Posts: 36
Likes: 16
From: western NY
2024 GLE 450; 2024 E450
As fairly new M-B owners, my wife and I, this discussion has me a bit concerned, to say the least. Within the last 6-7 months, we've purchased both a GLE 450, as well as an E 450. I/we certainly hope that we don't experience any of the aforementioned issues.....
