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My Hey Mercedes is Driving me Crazy

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Old Jun 20, 2024 | 11:19 PM
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My Hey Mercedes is Driving me Crazy
All of a sudden my Hey Mercedes in my 2024 GLE580 has a mind of it's own. No matter what's being discussed in the car or on the phone it chimes in and starts yacking. How do I make it stop?

For instance, talking about ice cream with someone over the phone, next thing Hey Mercedes is asking me if I want ice cream and what I should try. Another I was talking about software updates and Hey Mercedes goes off for 5 minutes telling me how important software updates are to the system...
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Old Jun 21, 2024 | 08:08 AM
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Originally Posted by bkushner
All of a sudden my Hey Mercedes in my 2024 GLE580 has a mind of it's own. No matter what's being discussed in the car or on the phone it chimes in and starts yacking. How do I make it stop?

For instance, talking about ice cream with someone over the phone, next thing Hey Mercedes is asking me if I want ice cream and what I should try. Another I was talking about software updates and Hey Mercedes goes off for 5 minutes telling me how important software updates are to the system...
There should be a setting to turn it off in setting, I forgot where but once it is off you just need to press the button to activate it if you don't want it listening.
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Old Jun 21, 2024 | 08:15 AM
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Sorry about that, forgot to mention the button that does the same thing when you have voice activation turned off: https://encrypted-tbn0.gstatic.com/i...wxyv2n46Yrmw&s
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Old Jun 21, 2024 | 11:19 AM
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Originally Posted by W205C43PFL
Sorry about that, forgot to mention the button that does the same thing when you have voice activation turned off: https://encrypted-tbn0.gstatic.com/i...wxyv2n46Yrmw&s
I don’t wanna turn off hey Mercedes I want to turn off where it’s acting out on its own before you even say hey Mercedes
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Old Jun 21, 2024 | 11:50 AM
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Originally Posted by bkushner
I don’t wanna turn off hey Mercedes I want to turn off where it’s acting out on its own before you even say hey Mercedes
Might be sensitive mics or a software issue.
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Old Jun 21, 2024 | 01:01 PM
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You might try doing a system reset. You'll have to set up your profile again and get a refresh signal sent for XM if you use that service, but it's worth a try.
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Old Jun 21, 2024 | 05:05 PM
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Originally Posted by bkushner
I don’t wanna turn off hey Mercedes I want to turn off where it’s acting out on its own before you even say hey Mercedes
I believe there is a setting under your profile using the infotainment screen (touch your photo or avatar) that changes this behavior. I forget the name of the setting, but it is what allows you to say things like “next track” without saying “Hey Mercedes” first.
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Old Jun 21, 2024 | 05:22 PM
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Originally Posted by GibbsKnot
I believe there is a setting under your profile using the infotainment screen (touch your photo or avatar) that changes this behavior. I forget the name of the setting, but it is what allows you to say things like “next track” without saying “Hey Mercedes” first.
True, I forgot about that. OP, this might be it. There might indeed be a setting that activates a command without saying "Hey Mercedes", that was a feature in MBUX 2.0 (NTG 7.0) which you have. It is called continuous commands, or something along those lines basically you say you are freezing and the car turns up the heat then you can say my hands are cold then it turns on heated steering wheel without having to activate the voice again.

Edit: Found it, it is called direct commands: https://cimg2.ibsrv.net/gimg/www.mbw...4eb8e3ddc.jpeg (image provided by another forum member)
Last edited by W205C43PFL; Jun 21, 2024 at 07:29 PM. Reason: Edited to add information that might help OP
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Old Jun 21, 2024 | 05:27 PM
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I forgot what menu it is under but you can probably um.. ironically say hey mercedes: Deactivate direct commands...
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Old Jun 21, 2024 | 06:41 PM
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I had no idea about these direct commands and it's been enabled in my GLE. That's pretty cool! It hasn't accidentally triggered for me yet since I've owned it since March.
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Old Jun 21, 2024 | 06:50 PM
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Originally Posted by graffixnyc
I had no idea about these direct commands and it's been enabled in my GLE. That's pretty cool! It hasn't accidentally triggered for me yet since I've owned it since March.
Ya they introduced them in the second iteration of MBUX, MUBX 2.0 or code name NTG 7.0 (My MBUX). Such software as you know already was brought to the first facelift of GLE, there are rumours of a second facelift happening for the GLE a year or so if that is true I wonder if it will get MB OS.
Last edited by W205C43PFL; Jun 21, 2024 at 06:51 PM.
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