Notices
GLE Class (V167) Produced 2020 to present

My Hey Mercedes is Driving me Crazy

Thread Tools
 
Search this Thread
 
Rate Thread
 
Old Jun 20, 2024 | 11:19 PM
  #1  
bkushner's Avatar
Thread Starter
Super Member
20 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2002
Posts: 510
Likes: 71
From: New Jersey
2024 GLE 580
My Hey Mercedes is Driving me Crazy

All of a sudden my Hey Mercedes in my 2024 GLE580 has a mind of it's own. No matter what's being discussed in the car or on the phone it chimes in and starts yacking. How do I make it stop?

For instance, talking about ice cream with someone over the phone, next thing Hey Mercedes is asking me if I want ice cream and what I should try. Another I was talking about software updates and Hey Mercedes goes off for 5 minutes telling me how important software updates are to the system...
Reply
Old Jun 21, 2024 | 08:08 AM
  #2  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,362
Likes: 6,322
Originally Posted by bkushner
All of a sudden my Hey Mercedes in my 2024 GLE580 has a mind of it's own. No matter what's being discussed in the car or on the phone it chimes in and starts yacking. How do I make it stop?

For instance, talking about ice cream with someone over the phone, next thing Hey Mercedes is asking me if I want ice cream and what I should try. Another I was talking about software updates and Hey Mercedes goes off for 5 minutes telling me how important software updates are to the system...
There should be a setting to turn it off in setting, I forgot where but once it is off you just need to press the button to activate it if you don't want it listening.
Reply
Old Jun 21, 2024 | 08:15 AM
  #3  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,362
Likes: 6,322
Sorry about that, forgot to mention the button that does the same thing when you have voice activation turned off: https://encrypted-tbn0.gstatic.com/i...wxyv2n46Yrmw&s
Reply
Old Jun 21, 2024 | 11:19 AM
  #4  
bkushner's Avatar
Thread Starter
Super Member
20 Year Member
Liked
Loved
Community Favorite
 
Joined: May 2002
Posts: 510
Likes: 71
From: New Jersey
2024 GLE 580
Originally Posted by W205C43PFL
Sorry about that, forgot to mention the button that does the same thing when you have voice activation turned off: https://encrypted-tbn0.gstatic.com/i...wxyv2n46Yrmw&s
I don’t wanna turn off hey Mercedes I want to turn off where it’s acting out on its own before you even say hey Mercedes
Reply
Old Jun 21, 2024 | 11:50 AM
  #5  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,362
Likes: 6,322
Originally Posted by bkushner
I don’t wanna turn off hey Mercedes I want to turn off where it’s acting out on its own before you even say hey Mercedes
Might be sensitive mics or a software issue.
Reply
Old Jun 21, 2024 | 01:01 PM
  #6  
Lucky 777's Avatar
Super Member
Liked
Loved
Community Favorite
Top Answer: 1
 
Joined: Apr 2020
Posts: 775
Likes: 413
From: Pennsylvania
2024 GLE 450 4matic
You might try doing a system reset. You'll have to set up your profile again and get a refresh signal sent for XM if you use that service, but it's worth a try.
Reply
Old Jun 21, 2024 | 05:05 PM
  #7  
GibbsKnot's Avatar
Junior Member
 
Joined: Jul 2022
Posts: 16
Likes: 3
2022 C300 & 2021 GLE 53 Coupe
Originally Posted by bkushner
I don’t wanna turn off hey Mercedes I want to turn off where it’s acting out on its own before you even say hey Mercedes
I believe there is a setting under your profile using the infotainment screen (touch your photo or avatar) that changes this behavior. I forget the name of the setting, but it is what allows you to say things like “next track” without saying “Hey Mercedes” first.
Reply
Old Jun 21, 2024 | 05:22 PM
  #8  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,362
Likes: 6,322
Originally Posted by GibbsKnot
I believe there is a setting under your profile using the infotainment screen (touch your photo or avatar) that changes this behavior. I forget the name of the setting, but it is what allows you to say things like “next track” without saying “Hey Mercedes” first.
True, I forgot about that. OP, this might be it. There might indeed be a setting that activates a command without saying "Hey Mercedes", that was a feature in MBUX 2.0 (NTG 7.0) which you have. It is called continuous commands, or something along those lines basically you say you are freezing and the car turns up the heat then you can say my hands are cold then it turns on heated steering wheel without having to activate the voice again.

Edit: Found it, it is called direct commands: https://cimg2.ibsrv.net/gimg/www.mbw...4eb8e3ddc.jpeg (image provided by another forum member)

Last edited by W205C43PFL; Jun 21, 2024 at 07:29 PM. Reason: Edited to add information that might help OP
Reply
MB World Stories

The Best of Mercedes & AMG

story-0

6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

 Verdad Gallardo
story-1

Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

 Verdad Gallardo
story-2

Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

 Verdad Gallardo
story-3

8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-4

Flawlessly Restored Mercedes 190E Evo II Heads to Auction

 Verdad Gallardo
story-5

Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

 Verdad Gallardo
story-6

Mercedes EQS Gets A Major Update: Everything You Need to Know

 Verdad Gallardo
story-7

5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

 Verdad Gallardo
story-8

Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

 Verdad Gallardo
story-9

10 Most Reliable Mercedes-Benz Models You Can Buy Used

 Verdad Gallardo
Old Jun 21, 2024 | 05:27 PM
  #9  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,362
Likes: 6,322
I forgot what menu it is under but you can probably um.. ironically say hey mercedes: Deactivate direct commands...
Reply
Old Jun 21, 2024 | 06:41 PM
  #10  
graffixnyc's Avatar
Member
5 Year Member
Photogenic
Shutterbug
Liked
 
Joined: Mar 2020
Posts: 179
Likes: 67
From: New Jersey
2024 GLE 450 4MATIC
I had no idea about these direct commands and it's been enabled in my GLE. That's pretty cool! It hasn't accidentally triggered for me yet since I've owned it since March.
Reply
Old Jun 21, 2024 | 06:50 PM
  #11  
W205C43PFL's Avatar
MBWorld God!
 
Joined: Dec 2019
Posts: 32,362
Likes: 6,322
Originally Posted by graffixnyc
I had no idea about these direct commands and it's been enabled in my GLE. That's pretty cool! It hasn't accidentally triggered for me yet since I've owned it since March.
Ya they introduced them in the second iteration of MBUX, MUBX 2.0 or code name NTG 7.0 (My MBUX). Such software as you know already was brought to the first facelift of GLE, there are rumours of a second facelift happening for the GLE a year or so if that is true I wonder if it will get MB OS.

Last edited by W205C43PFL; Jun 21, 2024 at 06:51 PM.
Reply

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 


You have already rated this thread Rating: Thread Rating: 0 votes,  average.


All times are GMT -4. The time now is 01:38 PM.

story-0
6 Mercedes Models That Did NOT Age Well (But Are Somehow Still Cool)

Slideshow: Not every Mercedes design becomes timeless, some feel stuck in the era they came from.

By Verdad Gallardo | 2026-05-12 18:09:07


VIEW MORE
story-1
Manual Mercedes? 6 Times Sindelfingen Let Drivers Have All The Fun

Slideshow: Yes, Mercedes built manual cars, and some of them are far more interesting than you'd expect.

By Verdad Gallardo | 2026-05-02 12:36:58


VIEW MORE
story-2
Mercedes SLR McLaren 722 S Is Extremely Rare Example Modified by McLaren

Slideshow: A one-of-one U.S.-spec Mercedes-Benz SLR McLaren Roadster became even rarer after a factory-backed transformation at McLaren's headquarters.

By Verdad Gallardo | 2026-04-29 11:19:28


VIEW MORE
story-3
8 Classic Boxy Mercedes Designs That Have Aged Like Fine Wine

Slideshow: Before curves took over, Mercedes mastered the art of the straight line, and some of those shapes still look right today.

By Verdad Gallardo | 2026-04-25 12:05:49


VIEW MORE
story-4
Flawlessly Restored Mercedes 190E Evo II Heads to Auction

Slideshow: The 190E Evolution II shows how a homologation necessity became a six-figure collector icon.

By Verdad Gallardo | 2026-04-22 17:53:47


VIEW MORE
story-5
Electric Mercedes C-Class Unveiled: 11 Things You Need to Know

Slideshow: Mercedes is turning one of its core nameplates electric, and the details show just how serious this shift is.

By Verdad Gallardo | 2026-04-21 13:58:06


VIEW MORE
story-6
Mercedes EQS Gets A Major Update: Everything You Need to Know

Slideshow: Faster charging, longer range, and a controversial steer-by-wire system define the latest evolution of Mercedes-Benz EQS.

By Verdad Gallardo | 2026-04-15 10:35:34


VIEW MORE
story-7
5 Underrated Mercedes-Benz Models That Don't Get the Love They Deserve

Slideshow: These overlooked Mercedes-Benz models never got the spotlight, but they quietly delivered more than most remember.

By Verdad Gallardo | 2026-04-13 19:35:45


VIEW MORE
story-8
Mercedes 300D Has Pushed Well Past 1 Million Miles and It Ain't Stopping

Slideshow: A well-used 1991 Mercedes-Benz 300D with more than one million miles is now looking for a new owner, and it still appears ready for more.

By Verdad Gallardo | 2026-04-10 10:05:15


VIEW MORE
story-9
10 Most Reliable Mercedes-Benz Models You Can Buy Used

Slideshow: From bulletproof sedans to surprisingly tough SUVs, these Mercedes models proved that the three-pointed star can go the distance.

By Verdad Gallardo | 2026-04-08 09:55:49


VIEW MORE