Hi everyone,

As my other posts have mentioned moved from a GLC 350e to GLE 450. Having some range or connection issues with my homelink. On previous car was able to open/close my garage from a good distance. Now in GLE, I can only close my garage door just as soon as my car clears the path and I can only open the garage door, in my garage. Have tried resetting the buttons and the actual opener.

Called Homelink and they basically washed their hands of it saying it did connect to the opener.

Thanks for any help/suggestions

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There are so many variables with each user case, it's hard to troubleshoot. Do you have Liftmaster or Chamberlain with MyQ? If so you can link it to Mercedes Me and just say "Hey Mercedes open/close my garage door."

Also, if you willing to pay for it, Your Service advisor should of told you of a service that will come out to you home and par you vehicle with you garage door for a fee. Like Wildta said,. there are too many variables to just guess at one thing.

Thanks I have a Genie garage opener specifically a model 2028. Don't think I can link it to Mercedes Me. Only thing that really changed was the car, as my previous GLC was able to open/close it no problem. So not really sure if this is something that can be replaced under warranty.

I know there was this service, but didn't really have an issue pairing it. It paired fairly easy. But noticed it just has such horrible range. As I mentioned above it can close my garage door just outside it, but it will only open when the car is inside the garage, no luck on my driveway or anywhere further.

Maybe on your part nothing changed besides the vehicle but unfortunately interfering radio waves are everywhere. It could be your car or it could be a neighbor with some new device. I live near the ocean and run into a similar issue whenever the navy is running drills many miles off of the coast. Maybe you can ask your dealer for a GLE loaner on your next service as a test, or ask if there's some other solution that we aren't aware of and keep us posted.

Worst case scenario, I think you can add a MyQ hub to your genie: https://support.chamberlaingroup.com...-1484145689782

Looooong shot. If you have led bulbs in your Genie, try taking them out.

That's indeed a common issue. Off the shelve LED bulbs may interfere with Homelink. Could be a neighbor's LED bulbs as well. If using LED bulbs in the garage door opener then you must use special ones that are designed to not interfere with Homelink. Genie, LiftMaster etc. sell them. Make sure you adhere to their recommendations.

Thank you for sharing the URL to connect the two.

A silly question, is there any "safety" that is used to keep anyone from opening my garage door from anywhere if they are in my car? Dealership, car wash, valet parking, etc.? With the button in the car, you have to be close, but I know with my MyQ app, I can open and close my garage door from anywhere. I wonder if this is tied to the phone, so if my phone or my wife's phone is not in the car, the "Hey Mercedes" would not open the garage door.

I looked on the MyQ site, and could not find any information.

Nope, once the car is running and somebody else is driving it, they can technically open your garage door from anywhere. It's not tied to your phone. It's a separate integration between MBUX and myQ. My car doesn't support this integration, but I also wouldn't use it, because I already have my garage door integrated with HomeKit, so I can open it from my phone by invoking Siri or from the CarPlay dashboard and this functionality follows me to other cars such as rental cars and service loaners w/o needing to program anything in the car itself, and my phone has to be present and unlocked.

Do you have a fingerprint reader on yours? It would be tied to your fingerprint-secured profile is my guess.

Just checked this I do have a LED bulb but it does have the genie logo on it, so I assume it would be the manufacturer's recommended one

But thanks for the suggestion

Thank you for the insight! Will definitely give it a look

Does the visor remote that came with it work?

Yes it does work so I am leaning towards that it's my vehicle as other vehicles in my household open the door just fine

If the re-pairing process doesn't work, I'd try on some other garage opener (friends / neighbors etc). If it doesn't work, you can go back to the dealership and asks if they can let you test drive a 24MY GLE to try it out or just hand it over to the service department so they can deal with it.

It does work with my Genie PRO Max and the range is solid.

I'm thinking your car may have a faulty unit or it wasn't installed properly. As far as I know, Mercedes pretty much uses the same in-mirror transmitter across all models. It's all integrated into the rear view mirror. However, as far as I remember, it's port installed, not factory installed. I did European Delivery and when I picked up my car at the factory in Germany I noticed a few days later that it was missing the Homelink buttons, but after the car arrived in the USA and went through the VPC they were there, so clearly they replaced the rear view mirror at the VPC with the Homelink version. Maybe they broke the antenna connection during the installation in yours.

This worked for me with a Chamberlain.

I have led lights in the garage but I keep them off during pairing just in case. Everyone’s situation is different. Pairing is never a straightforward process for me. I always have to put the garage door controller in ‘training’ mode, get back into the car in the allotted time, and try to pair. I had a 2017 GLE and its range is finicky so I got one of those hand held remotes to help on those inconsistent days. The 2024 GLE range is much better…. No longer need the hand held.

I'm curious if you ever got a resolution to this issue? I just bought a 2025 GLE450. Previously I had a 2014 ML350. I'm having the same problem as you with the homelink transmitter in my GLE. The old ML work perfectly, as well as my other cars (a MB C43 and a Porsche 718). But with the new GLE, I have to pull up within a couple feet of the garage door, and sometimes I have to back up and point the front end of the car in exactly the right place for the garage door to open. Closing works fine - I can hit the button half way down the driveway and the garage door will close. But opening the door is really difficult and annoying. Would love to find a solution to this.

Do you have the IR glass option? Maybe that is affecting your transmitter range.

Nope, I don't have the IR glass option.