jpencarnacion65

Hi everyone,

As my other posts have mentioned moved from a GLC 350e to GLE 450. Having some range or connection issues with my homelink. On previous car was able to open/close my garage from a good distance. Now in GLE, I can only close my garage door just as soon as my car clears the path and I can only open the garage door, in my garage. Have tried resetting the buttons and the actual opener.

Called Homelink and they basically washed their hands of it saying it did connect to the opener.

Thanks for any help/suggestions

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wildta

There are so many variables with each user case, it's hard to troubleshoot. Do you have Liftmaster or Chamberlain with MyQ? If so you can link it to Mercedes Me and just say "Hey Mercedes open/close my garage door."

FireRx Captain

Also, if you willing to pay for it, Your Service advisor should of told you of a service that will come out to you home and par you vehicle with you garage door for a fee. Like Wildta said,. there are too many variables to just guess at one thing.

jpencarnacion65

Thanks I have a Genie garage opener specifically a model 2028. Don't think I can link it to Mercedes Me. Only thing that really changed was the car, as my previous GLC was able to open/close it no problem. So not really sure if this is something that can be replaced under warranty.

jpencarnacion65

I know there was this service, but didn't really have an issue pairing it. It paired fairly easy. But noticed it just has such horrible range. As I mentioned above it can close my garage door just outside it, but it will only open when the car is inside the garage, no luck on my driveway or anywhere further.

wildta

Maybe on your part nothing changed besides the vehicle but unfortunately interfering radio waves are everywhere. It could be your car or it could be a neighbor with some new device. I live near the ocean and run into a similar issue whenever the navy is running drills many miles off of the coast. Maybe you can ask your dealer for a GLE loaner on your next service as a test, or ask if there's some other solution that we aren't aware of and keep us posted.

Worst case scenario, I think you can add a MyQ hub to your genie: https://support.chamberlaingroup.com...-1484145689782

pjw1967

Looooong shot. If you have led bulbs in your Genie, try taking them out.

superswiss

That's indeed a common issue. Off the shelve LED bulbs may interfere with Homelink. Could be a neighbor's LED bulbs as well. If using LED bulbs in the garage door opener then you must use special ones that are designed to not interfere with Homelink. Genie, LiftMaster etc. sell them. Make sure you adhere to their recommendations.

SoCal Living

Thank you for sharing the URL to connect the two.

A silly question, is there any "safety" that is used to keep anyone from opening my garage door from anywhere if they are in my car? Dealership, car wash, valet parking, etc.? With the button in the car, you have to be close, but I know with my MyQ app, I can open and close my garage door from anywhere. I wonder if this is tied to the phone, so if my phone or my wife's phone is not in the car, the "Hey Mercedes" would not open the garage door.

I looked on the MyQ site, and could not find any information.

superswiss

Nope, once the car is running and somebody else is driving it, they can technically open your garage door from anywhere. It's not tied to your phone. It's a separate integration between MBUX and myQ. My car doesn't support this integration, but I also wouldn't use it, because I already have my garage door integrated with HomeKit, so I can open it from my phone by invoking Siri or from the CarPlay dashboard and this functionality follows me to other cars such as rental cars and service loaners w/o needing to program anything in the car itself, and my phone has to be present and unlocked.

wildta

Do you have a fingerprint reader on yours? It would be tied to your fingerprint-secured profile is my guess.

jpencarnacion65

Just checked this I do have a LED bulb but it does have the genie logo on it, so I assume it would be the manufacturer's recommended one

But thanks for the suggestion

jpencarnacion65

Thank you for the insight! Will definitely give it a look