Mercedes of Westwood (MA). Fraud?
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Joined: Oct 2020
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350 GLE 4matic
Mercedes of Westwood (MA). Fraud?
I’m still trying to get over this. I had new tires installed about year ago at a Mercedes dealer. A few months ago, I noticed a slow leak in my rear driver side tire. I took it to a dealer (not original installer due to distance) and asked them to look at it. Here’s there assessment: Found a nail on inside shoulder of the LR tire, 315/40R21 111H Pirelli Scorpion Verde MO.
They advise it couldn’t be repaired and the cost of a new tire would be $510.
I decided to hold off on replacement and went home and pulled off the tire to see the exact placement of the puncture. THERE WAS NO NAIL!
I squirted the tire with soapy water and could see the valve thru the wheel was leaking. Took it to local tire place to have them repair and inspect. They cleaned the inside corrosion around the stem, fixed it but no evidence of any punctures
I called Mercedes Benz of Westwood MA, and spoke with Savannah Silva and explained that this is egregious and may constitute fraud. Were there other times I was cheated or had fraudulent charges? How many times were other customers exposed to this and how much would that total over time? Of course she was apologetic. Other than offering to look into it, and a car wash/vacum, she offered nothing to rebuild the relationship. We spoke about something more meaningful and she said she’d get back to me yesterday.
She didn’t call. I’d like to think she will eventually call but who knows. I raise this issue so others visiting this dealer will give pause and consider.
They advise it couldn’t be repaired and the cost of a new tire would be $510.
I decided to hold off on replacement and went home and pulled off the tire to see the exact placement of the puncture. THERE WAS NO NAIL!
I squirted the tire with soapy water and could see the valve thru the wheel was leaking. Took it to local tire place to have them repair and inspect. They cleaned the inside corrosion around the stem, fixed it but no evidence of any punctures
I called Mercedes Benz of Westwood MA, and spoke with Savannah Silva and explained that this is egregious and may constitute fraud. Were there other times I was cheated or had fraudulent charges? How many times were other customers exposed to this and how much would that total over time? Of course she was apologetic. Other than offering to look into it, and a car wash/vacum, she offered nothing to rebuild the relationship. We spoke about something more meaningful and she said she’d get back to me yesterday.
She didn’t call. I’d like to think she will eventually call but who knows. I raise this issue so others visiting this dealer will give pause and consider.
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
Did the tire store break the bead and inspect the inside of the tire?
Holes in the tread/sidewall can sometimes not leak unless moving.
I keep a spray bottle with soapy water in the garage, but it doesn't always show a leak, even though I've discovered it with an inside look.
Holes in the tread/sidewall can sometimes not leak unless moving.
I keep a spray bottle with soapy water in the garage, but it doesn't always show a leak, even though I've discovered it with an inside look.
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From: DFW
SL63
Any chance there was a nail, and it got spit out?
Sometimes nails and other foreign objects don’t penetrate all the way through all the plies. Sometimes they get between plies, and cause leaks between plies that work their way out to the original puncture.
That scenario isn’t particularly credible, but maybe.
If the nail was non existent that’s consumer fraud big time.
Sometimes nails and other foreign objects don’t penetrate all the way through all the plies. Sometimes they get between plies, and cause leaks between plies that work their way out to the original puncture.
That scenario isn’t particularly credible, but maybe.
If the nail was non existent that’s consumer fraud big time.
MBWorld Fanatic!
Joined: Oct 2009
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From: Colorado
'21 AMG53 wDPP & ARC, 19 GLC300 - Former-03 C240,2 ML BlueTecs,20 GLE450 E-ABC,15 Cayenne D,17 Macan
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Super Member
Joined: Jul 2021
Posts: 786
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From: SWFL
2024 GLE 450, 2009 SLK 300
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2024 AMG GLE 63 s|2025 GLS 580
Yes, and my local dealership stores my off season tires for me. Less garage space waste and no messing with tires. Nice when having 3 Mercedes and all need winter tires.
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W167 2021 GLE63S, W223 2022 S580
Why not? The dealer has competitive prices and offers a road hazard warranty good at any Mercedes dealer.
Apparently not at the dealer he visited. If I recall my local dealer said they will NOT plug or patch tires. Replacement only. I refuse to go to the local dealer anymore due to many other much more glaring issues though.
Apparently not at the dealer he visited. If I recall my local dealer said they will NOT plug or patch tires. Replacement only. I refuse to go to the local dealer anymore due to many other much more glaring issues though.
Banned
Joined: Dec 2021
Posts: 81
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From: United States
GL550 / AMG GTS
Why not? The dealer has competitive prices and offers a road hazard warranty good at any Mercedes dealer.
Apparently not at the dealer he visited. If I recall my local dealer said they will NOT plug or patch tires. Replacement only. I refuse to go to the local dealer anymore due to many other much more glaring issues though.
Apparently not at the dealer he visited. If I recall my local dealer said they will NOT plug or patch tires. Replacement only. I refuse to go to the local dealer anymore due to many other much more glaring issues though.
Super Member
Joined: Jul 2021
Posts: 786
Likes: 406
From: SWFL
2024 GLE 450, 2009 SLK 300
Why not? The dealer has competitive prices and offers a road hazard warranty good at any Mercedes dealer.
Apparently not at the dealer he visited. If I recall my local dealer said they will NOT plug or patch tires. Replacement only. I refuse to go to the local dealer anymore due to many other much more glaring issues though.
Apparently not at the dealer he visited. If I recall my local dealer said they will NOT plug or patch tires. Replacement only. I refuse to go to the local dealer anymore due to many other much more glaring issues though.
Thread Starter
Member
Joined: Oct 2020
Posts: 240
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350 GLE 4matic
Positive update. Malinda and Matthew were great about repairing the relationship. They provided a complimentary service and were a pleasure to work with. All in all, they did the right thing to make up for things.
