Command Screen Issue
Thread Starter
Junior Member
Joined: Feb 2016
Posts: 32
Likes: 1
Gle 450 coupe
Command Screen Issue
So my 2016 GLE 450 coupe command screen will randomly not turn on when I start the car. I have to push the power button to turn it on. I video taped it happening and took it to the dealer and they said they couldn’t replicate it and no fault code found. When I took the car back, it happened 3 times in 12 hours. Anybody heard of this before or have any suggestions before I bring it back to the dealer? Thanks in advance.
Super Member
Joined: Nov 2016
Posts: 852
Likes: 132
From: North Carolina
AMG GLE43 Coupe
I've never heard of this issue. Confirm that you have the latest COMAND software. If there's no newer software, ask them to re-flash the existing software. Hopefully, that'll fix this anomaly.
Member
Joined: Feb 2017
Posts: 199
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2017 mercedes GLE 43 coupe
My wife's Volvo had this problem a week ago.The dealer couldn't find anything.She had to bring it back & the somehow had the car's computer to Volvo's central tech center so they could check it out.
Their analysis found one wire connector was loose.They re-seated it & the problem hadn't recurred.
Their analysis found one wire connector was loose.They re-seated it & the problem hadn't recurred.
Super Member
Joined: Nov 2016
Posts: 852
Likes: 132
From: North Carolina
AMG GLE43 Coupe
I'd be interested in knowing what the root of the problem is when you find out.
MBWorld Fanatic!
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A gaggle of MB's
Yes - this CAN happen if the COMAND software has been corrupted AND the fix is to have the dealer download/reload the COMAND software - which takes about 3hrs connect time in the shop.
If your dealer has not does this yet - and if your dealer seems reluctant because they're stupid - then mention to the dealer if they refuse to re-program that you will have to call Mercedes Customer Care - and frankly any dealer does not want you to do that - since a complaint with Mercedes Customer Care starts up a whole management level complaint.
If your dealer has not does this yet - and if your dealer seems reluctant because they're stupid - then mention to the dealer if they refuse to re-program that you will have to call Mercedes Customer Care - and frankly any dealer does not want you to do that - since a complaint with Mercedes Customer Care starts up a whole management level complaint.
Thread Starter
Junior Member
Joined: Feb 2016
Posts: 32
Likes: 1
Gle 450 coupe
Thanks for the responses. I believe it’s a software issue as well. I recently had the dealership update my software to the newest version and shortly after is when the problem started. I left a voicemail for my service agent and received a call back from his service manager who told me they are going to pick up my car and dig deeper. I’ll post again when I know more.
MBWorld Fanatic!
Joined: Nov 2012
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Likes: 1,117
A gaggle of MB's
They really don't have to dig too much harder - they just need to reload the COMAND software.... it's not really mind-bending - but your Client Adviser is a sh*t head since he didn't have that already done for you ... probably a "glitch" .. or they downloaded one part of the software.. interupted the download... and came back later to download the remaining piece..and that causes issues.
Good luck with it - should be simple one-shop-day fix..
Good luck with it - should be simple one-shop-day fix..
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Super Member
Joined: Nov 2016
Posts: 852
Likes: 132
From: North Carolina
AMG GLE43 Coupe
Great! Good to hear they were able to pinpoint the problem. I hate intermittent problems. When you report them and techs are unable to replicate the problem, they make you feel like you're hallucinating. Like you have nothing better to do than fictionalize defects that require you to repeatedly drive to the dealer.
