New gle63s fault
Thread Starter
Newbie
Joined: Jan 2021
Posts: 1
Likes: 0
gle63
New gle63s fault
Hi I recently purchased the new gle63s.
When I started the car to drive out of the showroom an engine light came on. The dealer principal got involved and told me they needed to keep the car for 2-3 days but would not tell me what the fault was.
24 hours later the service manager tells me it was a faulty fuel injector and they are going to replace it. They will need anywhere from 30km to 100km of driving for testing.
I am feeling very unsure about this as I paid top dollar to get this car early. I have been offered no compensation for this.
Do you think this Has caused any damage to the car and am I entitled to some compensation?
When I started the car to drive out of the showroom an engine light came on. The dealer principal got involved and told me they needed to keep the car for 2-3 days but would not tell me what the fault was.
24 hours later the service manager tells me it was a faulty fuel injector and they are going to replace it. They will need anywhere from 30km to 100km of driving for testing.
I am feeling very unsure about this as I paid top dollar to get this car early. I have been offered no compensation for this.
Do you think this Has caused any damage to the car and am I entitled to some compensation?
Junior Member
Joined: Jun 2018
Posts: 52
Likes: 7
From: Canada
2018 E63s Sedan
Sorry to hear, that sucks. I am also getting a GLE63s soon and if this would of happened to me I would press them and complain that this should not happen on a brand new car and that you are super unhappy about it. Maybe even threaten to just cancel the order since its too much risk for you that there is something wrong with the car. Hopefully they will take care of you and give you some compensation.
In terms of the car itself, hopefully its nothing serious and will not happen again.
When my E63s was delayed by 2 months I told them how unhappy I am and they contacted the head office who agreed them give me 4 free future service visits. They might of been worried that I would cancel. It wasn't much but made me feel much better and showed me that they care.
In terms of the car itself, hopefully its nothing serious and will not happen again.
When my E63s was delayed by 2 months I told them how unhappy I am and they contacted the head office who agreed them give me 4 free future service visits. They might of been worried that I would cancel. It wasn't much but made me feel much better and showed me that they care.
MBWorld Fanatic!
Joined: Oct 2018
Posts: 3,360
Likes: 1,529
From: Washington DC
No more MB:(
Pretty much becoming commonplace for GLE's to spend time in the shop shortly after delivery. I would press for a speedy resolution and demand a comparable loaner. If it goes on for several days, threaten to return the car or get compensated. No excuse on such a pricey vehicle.
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Member
Joined: Dec 2017
Posts: 111
Likes: 36
GLE 63S
Hi I recently purchased the new gle63s.
When I started the car to drive out of the showroom an engine light came on. The dealer principal got involved and told me they needed to keep the car for 2-3 days but would not tell me what the fault was.
24 hours later the service manager tells me it was a faulty fuel injector and they are going to replace it. They will need anywhere from 30km to 100km of driving for testing.
I am feeling very unsure about this as I paid top dollar to get this car early. I have been offered no compensation for this.
Do you think this Has caused any damage to the car and am I entitled to some compensation?
When I started the car to drive out of the showroom an engine light came on. The dealer principal got involved and told me they needed to keep the car for 2-3 days but would not tell me what the fault was.
24 hours later the service manager tells me it was a faulty fuel injector and they are going to replace it. They will need anywhere from 30km to 100km of driving for testing.
I am feeling very unsure about this as I paid top dollar to get this car early. I have been offered no compensation for this.
Do you think this Has caused any damage to the car and am I entitled to some compensation?
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